Place next call automatically on hold
Hello,
We recieved complains in our company that when a user is on the phone an other person can still call him/her.
This call makes a sound a gives a popup. So far the user had to answer this call and say that he/she would return before he/she could set the call on hold.
I would like to know if there is any way that when a person is in call the next caller gets a buzzy tone or will be placed on hold.
I hope i'm clear with my question.
Thanks in advance
Hi den.duez,
There’s a workaround which can turn off the ringing for the second incoming call, it may not meet your needs, only for your reference.
a. In Lync, click “Option”
b.
Click “Ringtones and Sounds”
c.
Under “Sounds”, click “Sound Settings”
d.
On the “Sounds” tab, in the “Program Events” menu, scroll down to “Lync”, click “Second Incoming Call”, set the value of “Sounds” to Null.
Hope it can be helpful.
Best regards,
Eric
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