Placed calls and messages not showing on-line

I'm the account administrator of 2 lines so I can see calls and messages that the other line makes except I can't figure out why some do not show up. Can anyone help me with this?
Example: I was present when my family member received a call/hung up when it rang so I went on-line to see who was calling. No such time nor details. So I called another family member to see if that call would show up and sure enough it did.

Was the call actually connected? The family member answered the call and then the caller hung up?

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