Planatronics Wireless Headset..

Question

I recently purchased the Plantronics .Audio 995 wireless usb headset. It claims it works on both Windows and Macintosh. I have used Plantronics headsets in the past and they have worked fine with iChat.
This headset will not give me any audio output in iChat. The mic works in iChat. I have both chosen in the iChat preferences, however, the sound does not work.
This headset works fine using Skype, Garage Band, and Rosetta Stone, the sound works with iTunes.
The only problem I have is the sound output in iChat.
Has anyone had this problem? Does anyone have any suggestions?
I called Plantronics and they said since it works with skype, it's not the headset, it's iChat.
Thanks
Message was edited by: greyeyed

Answer 1

I do have wifi turned on, on my router, however, my computer is hardwired to it via cat5 ethernet cable. The wifi is only used by the iPhone. My mouse is wireless as well. Everything else is hardwired.
I tried to see what I could do with the MIDI Sound Utility.
First, I could not change the 16000.0 Hz that was the only option available and I could not change it by choosing another option or typing over it.
I also tried to create an Aggregate Device and combining the both into One Device. I got a mismatch message so the only way I could Make them match was to back the speakers off to match the mic, by changing the 44000.0 Hz to 16000.0 Hz. However, iChat would not allow me to choose the Aggregate as an option.
I did set the computer to use the wireless headset as my sound output and sound input. I set iChat to use the wireless headset as my sound output and sound input and when I received a call I heard it RING through the wireless headset, but when I answered, no sound at all.
I am wondering if it's because it's showing up as two devices if iChat is confused and only giving me the wireless mic as an option for both input and output. I just don't understand why it works everywhere else and not with iChat. As no one else seems to have this problem, maybe it's time to call AppleCare.
I did try talking with Plantronics and they say their product is working, it's a problem with iChat. They do not test with iChat and have no information, I have to go to Apple for help.
Thank you for your time and patience and suggestions. Have a lovely day.