Planning 9.3.1 Product Instance Registration Error

I am installing Hyp 9.3.1 and while configuring Product Instance Registration I receive the following error message.
System Failure:-Error while retrieving xml file from database.
I have tried to reinstall Planning, but come up with the same results. I followed the installation sequence step by step.
Can anyone point me in the right direction.......

user11079802 wrote:
(May 21, 2009, 08:28:13 AM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
I have a buddy named Goodwin...^ They get everywhere... maybe he can help with your planning issues ;)
Is there any more information in the logs, sometimes the rows around the error provide more info..
usually the error means that \Hyperion\common\config\PlanningSystemDB.properties contains incorrect details to the planning system database or that it cannot connect to the database.
I have seen this happen when there is an issue with a network, can you check the file contains the correct information.
sometimes entering an ip as a test in the following line SYSTEM_DB_URL=
Cheers
John
http://john-goodwin.blogspot.com/

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  • Product Instance Registration Error: "System Failure: Error while retrieving xml file from database"

    Hi S9 installation Gurus,
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    Edited by: user10385300 on Dec 4, 2008 5:44 AM

    This has been resolved at :- Product Instance Registration Error Message: "System Failure: Error while retrieving xml file from database"
    Cheers
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    http://john-goodwin.blogspot.com/

  • Re: Product Instance Registration Error Message: "System Failure: Error w

    Hi S9 installation Gurus,
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    Detail of Problem:-
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  • Product Instance Registration Error Message: "System Failure: Error while retrieving xml file from database"

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