Planning and Essbase Security Issue

Hi, we just upgraded to 11.1.2 and have been noticing occasional loss of security on LDAP groups. Hyperion SS refreshes the LDAP groups from LDAP periodically and the Workspace/Planning/Essbase servers refresh cache from SS. However, some times, these cache refreshes fail leaving users without any access. We have been working with Oracle to find a resolution, however, haven't had much of a luck so far.
Just wanted to check if anyone has faced and resolved such an issue. 
Thank you

Hi,
Could you please explain more on "Hyperion SS refreshes the LDAP groups from LDAP periodically and the Workspace/Planning/Essbase servers refresh cache from SS" what kind of refresh is it and what does it provide and what does cache refresh mean from SS?
Am a beginner but still will try suggesting if you explain things.
Thanks
Amith

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