Plantage d'Illustrator CC 2014 au démarrage du logiciel
Bonjour
Au démarrage d'Illustrator, j'ai le message "Illustrator CC 2014 a cessé de fonctionner", même après réinstallation.
Le PC :
- Windows 7 SP1 Professionnel 64 bits
- Core i5
- 4 Go de RAM
Dans l'observateur d'évènements, le module défaillant est PlugPlugOwl.dll et l'ID est 0xc0000005.
Merci beaucoup pour tes indications très précieuses =D. J'ai trouvé la répons !
Thank you very much for your valuable information =D. I found the response !
Salut Matthias,
Voici les étapes pour configurer son variable d'environnement.
1. Faites un clic droit sur l'icône "Poste de travail"
2. Cliquez sur Propriétés,
3. Sélectionnez Paramètres système avancés ou Onglet Avancé (Basé sur votre système d'exploitation)
4. Cliquez sur "Variables d'environnement ..." bouton.
5. Cliquez sur Nouveau ... bouton sur la section Variables système, vous pouvez également définir dans la section Variables utilisateur, si vous souhaitez garder le changement limiter utilisateur actuellement connecté.
6. Dans la boîte de dialogue "Nouvelle variable système", entrez UI_SCALE_FACTOR dans le domaine de nom de variable
7. Saisissez 1 dans le champ Valeur de la variable
8. Cliquez sur OK
Relancer AI.
Sanjay,
https://translate.googleusercontent.com/translate_c?act=url&depth=1&hl=fr&ie=UTF8&prev=_t& rurl=translate.google.fr&sl=en…
Similar Messages
-
Adobe Illustrator CC 2014 won't open under my current admin profile.
I recently installed Adobe CC 2014 suite on my Windows 7 OS. All the programs open properly with the exception of Illustrator CC. The error message I get is:
Adobe Illustrator CC 2014 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Since receiving this message I have gone through other forum posts and have tried all (below) with no remedy.
Uninstalled using Windows Uninstall Program followed by Adobe Creative Cloud Cleaner Tool and reinstalled. (I’ve done this numerous times. I also removed any prior software versions (CS5) along with preceding software preferences.)
All of my OS drivers have been updated.
Monitor, Processor and GPU Drivers are updated. NOTE: I’m running an Intel Core i7 960 3.2GHz processor and an AMD Radeon HD 6700 Series GPU.
I’m running my workstation as an admin user, however created a shared user group so InDesign would open properly. (This was my other problem I was having up until a few hours ago.)
I have uninstalled and reinstalled both Verdana and Tahoma TTF fonts.
I am not running or have installed any 3rd party plug-ins.
I read a forum post that said you can get around this problem by creating a new admin account. I did and was able to open Illustrator under that profile; however I’m still unable to open it under my existing admin account. How can I get around this? There must be a way to get Illustrator to open in my current account.
Any help in this area would be greatly appreciated. I’m now on day No. 2 trying to get this solved.Hello Mylenium,
Is this what you need to determine what is causing Illustrator CC to crash upon opening the program?
Source
Adobe Illustrator CC 2014
Summary
Stopped working
Date
7/22/2014 1:00 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 18.0.0.18
Application Timestamp: 53880380
Fault Module Name: Illustrator.exe
Fault Module Version: 18.0.0.18
Fault Module Timestamp: 53880380
Exception Code: c0000005
Exception Offset: 0000000000f46822
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 6425
Additional Information 2: 64256d48db57d4bc137c25bbc699fc9d
Additional Information 3: 0bee
Additional Information 4: 0beeca970ec06b6ebcf9f095a19efea9
Extra information about the problem
Bucket ID: 37012370 -
Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.
The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
DaveHi
I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html
He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
I have asked him to post a bug report about Adobe Illustrator CC 2014.1
Dave -
Illustrator CC (2014) update now instantly crashes application?
Hello,
I updated my CC (2014) - Illustrator, Bridge and Photoshop Apps via the Creative Cloud App this morning.
Upon restarting the app, any file I try to open has an "not enough memory" error message.
I've tricked it a few times, by creating a new document, then trying again to reopen an existing file... it opens and crashes instantly with the below error message.
Please help?!
Process: Adobe Illustrator [17275]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: launchd [16592]
Responsible: Adobe Illustrator [17275]
User ID: 791228434
Date/Time: 2015-01-07 14:04:19.055 +1100
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 872479C9-03BB-7AF6-3DDC-76A2AE54D072
Crashed Thread: 33
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000HP,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
HELP // Illustrator CC (2014) Crashes every time I open it.
I've cleaned up my fonts, reset my PRAM, uninstalled and reinstalled, looked for Wacom drivers, and everything else I can find to do.
HELP!
Process: Adobe Illustrator [677]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [677]
User ID: 501
Date/Time: 2015-03-18 16:56:30.245 -0700
OS Version: Mac OS X 10.10.2 (14C1510)
Report Version: 11
Anonymous UUID: 4CD84D7D-1F9E-42D7-B9C1-D7EC6206D18B
Time Awake Since Boot: 1400 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x6000000f0f00
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x000000010ecfd5c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x000000010ce13721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x00000001142654d1 CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x0000000114284df1 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x000000010baec22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x000000010baeae78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x000000010baeab66 dvaui::ui::TouchInputManager::RegisterTouch(NSWindow*, dvaui::ui::TouchInputManager::Interfaces) + 86
7 com.adobe.illustrator 0x00000001004d4b47 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4402935
8 com.adobe.illustrator 0x00000001004d82b1 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4417121
9 com.adobe.illustrator 0x00000001004d7db5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4415845
10 com.adobe.illustrator 0x00000001004dac07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4427703
11 com.adobe.illustrator 0x00000001004cb3b9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4364137
12 com.adobe.illustrator 0x000000010049ff07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4186807
13 com.adobe.illustrator 0x000000010058222a boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5113306
14 com.adobe.illustrator 0x00000001001e78e7 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1334423
15 com.adobe.illustrator 0x00000001001e632e boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1328862
16 com.adobe.illustrator 0x0000000100209e95 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1475141
17 com.adobe.illustrator 0x00000001004e48c6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4467830
18 com.adobe.exo.framework 0x000000010c7aca2c exo::uisupport::CommandHandler::HandleCommand(int) + 220
19 com.adobe.exo.framework 0x000000010c7acc75 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 21
20 com.adobe.exo.framework 0x000000010c7ac568 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 56
21 com.adobe.exo.framework 0x000000010c7416d4 exo::app::OS_AppBase::DispatchMenuCommand(int) + 132
22 com.adobe.dvacore.framework 0x000000010b347d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
23 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
24 com.adobe.dvacore.framework 0x000000010b347da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
25 com.adobe.dvacore.framework 0x000000010b349250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
26 com.adobe.exo.framework 0x000000010c74288d -[ExoMacApplication handleMenuCommand:] + 173
27 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
28 com.apple.AppKit 0x0000000101f46b71 -[NSApplication sendAction:to:from:] + 452
29 com.apple.AppKit 0x0000000101f60cbe -[NSMenuItem _corePerformAction] + 382
30 com.apple.AppKit 0x0000000101f609dc -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
31 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
32 com.apple.AppKit 0x0000000101f5fa1d -[NSMenu performKeyEquivalent:] + 359
33 com.apple.AppKit 0x0000000101f5bfb5 -[NSApplication _handleKeyEquivalent:] + 920
34 com.apple.AppKit 0x0000000101edf35b -[NSApplication sendEvent:] + 3937
35 com.adobe.dvaui.framework 0x000000010bb55c01 -[DVAMacApplication sendEvent:] + 593
36 com.adobe.exo.framework 0x000000010c742198 -[ExoMacApplication sendEvent:] + 568
37 com.apple.AppKit 0x0000000101d6b608 -[NSApplication run] + 711
38 com.adobe.exo.framework 0x000000010c741bb8 exo::app::OS_AppBase::RunEventLoop() + 56
39 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
40 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
41 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
42 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348j,
Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
I want to use Hebrew fonts in Illustrator CC 2014
Hello - I have installed Illustrator CC 2014 in both the English and English/Hebrew versions and still can't seem to get my Hebrew fonts to work. No matter what I try, any verbiage I type is still showing as roman characters. Any tips or advice?
I also need larger text in tabs.
-
How can I turn off the Illustrator CC 2014 hello screen permanently?
I just upgraded to Illustrator CC 2014, and I'm somewhat baffled by the apparent inability to turn off the hello screen. Maybe it's easy, but I don't see how to do it.
Under the "Help" menu I do see a check mark beside "Hello...", but clicking it does not turn the hello screen off. When I shut down the screen using the red x in the panel's upper left corner, it does go away, and it can be turned back on using the "Help" menu entry. I just don't want it to appear... ever. I'd love to be able to use Illustrator the way I want to and not feel the need to close that superfluous panel every time I open the software.
Thanks ahead of time for any input.@ThePorge - are you sure you're looking at the bottom of the "Getting Started", "New Features", or "Tips & Techniques" panel? You'll need to scroll down to the bottom of them to see the footer where this checkbox is located. (Its not in the Create panel at all.) If you can't find it, its possible the software thinks you're a trial user for some reason. Do you see a Days Left in Your Trial countdown in the upper right corner of the Welcome screen? That would indicate it thinks you're a trial user. Can you attach a screen shot?
Mark -
Pantone colour books missing in Illustrator CC 2014
Hi,
I am having an issue in Illustrator CC 2014 with a specific Pantone colour book.
The 'Pantone 4-color process guide coated Euro' guide does not show up in the colour books menu. The Pantone colour reference numbers such as DE 35-1 C and DE 156-2 C do not appear in any of the colour books.
Is my Pantone colour guide outdated, or am I missing something?
Thank you!Never mind. I finally just closed Illustrator and opened it back up, and TA-DA! It's back...just more weirdness from an Adobe product...I should have guessed so.
-
Why can't I find the Illustrator CC 2014 toolbar on my screen on Windows 7?
Why can't I find the Illustrator CC 2014 toolbar on my screen on Windows 7? The screen resolution is 1280 x 1024.
Hi Chris,
Can you please put a snapshot of the screen so that we can know more about the issue ?
Thanks & Regards,
Raghuveer -
New Host Adapter plugin for Illustrator CC 2014?
I'm seeing that the Host Adapter plugin for Illustrator CC does not work for Illustrator CC 2014. I've checked that the AIHostAdapater.aip file is installed in the correct AI CC 2014 folder. But calling AIEventAdapater.getInstance().pingPlugIn() always results in "pingTimedOut".
Is there a new AIHostAdapater plugin forthcoming for Illustrator CC 2014? Or is it available somewhere to download? It is not available as an update through Extension Builder.Hi Brian,
You can download the CC2014 host adapter plugins for Illustrator from the following URL
https://github.com/timothybrandspencer/CEP-Resources/tree/master/host_adapters/illustrator
Worked for me(verified of 64 bit installation of Illustrator on WIN and MAC), hope it works for you as well
Thanks,
Manan -
I can not open any files in Illustrator CC 2014 without it crashing.
Any help is appreciated. I am having trouble at home with my personal Illustrator CC 2014 program. It will open and as soon as I attempt to open an existing file or create a new one it immediately crashes. I am on a PC running windows 7 with all updates for my OS and CC as far as I can tell. Can anyone help me?
BroWu,
You may try those relevant things on the list (5) is not) that you have not been through (yet).
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 won't let me save.
When creating a document in Illustrator CC 2014 (PC version), it will not let me save when either using the drop down menu and/or using the quickkey. I also noticed I can not open a file when using the same methods. I have quit the program and also rebooted the computer and no luck. I had this problem before and I uninstalled and reinstalled, however seems the problem resurfaced. Any ideas? I am using a PC 64-Bit, OS Win7 Pro, 4Gig memory with Intel Core i7 CPU 1.73GHz
jargonis,
You may have a look at the list below; when you reinstall under such circumstances you should always use the Cleaner Tool, or strangenesses may linger, see 6).
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 closes immediately after it opens (Windows 8.1)
Not only the Illustrator CC 2014 but other CC 2014 Apps as well closes after it opens.
It doesn't show any error message or something like that. It's more like if I have clicked at the "close window".
The Illustrator load itself, opens and before I can do something it immediately closes.
I saw an error in the forum with some Wacom tablets but I've tested it with a single mouse and the error persists.
I've just installed the CC 2014 update and now I can't run any Adobe App.
I'm using Windows 8.1, but didn't find any topic about error occurring that way.
Please help me.
Thanks
Felippe SilveiraHi Felippe,
If it is Illustrator CC 2014.1(18.1.0) and you are using Extensis Suitecase Fusion then please try following solution given in the article.
http://helpx.adobe.com/illustrator/kb/illustrator-cc-20141-crash-launch.html
Here is the Extensions Suitcase 5 update which I believe will solve the issue.
http://www.extensis.com/support/product-support/suitcase-fusion-5/
Hope this helps.
Please let me know if this is not the case.
Regards,
Sumit Singh -
Illustrator cc 2014 dosen't open old big size file Black screen and crashing
I installed illustrator cc 2014 I can not open some of my old files... black screen on waiting.... Meanwhile writes above is not responding If file size is larger it's a problem My OS Windows 8,1 pro "Please help"
Hi,
This seems to be activation issue,
Please sign out from Creative cloud desktop app and Quit it.
quit all the Adobe applications
Assuming you're on Windows machine
Go to the following location and rename Adobe folder to old.Adobe
C:\Users\<Username>\AppData\Roaming
C:\Users\<Username>\AppData\Local
Then try to launch Creative Cloud Desktop app and Sign in with your Adobe ID and Password.
and Launch Premiere pro, hope that helps.
Thank you, -
Illustrator CC 2014.1 crashes after interface loads up (Windows 8.1)
I was using illustrator cc 2014. It was working fine. But then i updated it to 2014.1. Now illustrator crashes everytime the interface loads up. It shows no error or anything. It loads up fine & crash. I even wiped out c drive & re-install windows. Still not working. Weird thing is that it is working fine on my second computer. I uninstalled it from my main pc & installed it on 2nd one. It works great. It only crashes on my main one. Please help!
Hi Felippe,
If it is Illustrator CC 2014.1(18.1.0) and you are using Extensis Suitecase Fusion then please try following solution given in the article.
http://helpx.adobe.com/illustrator/kb/illustrator-cc-20141-crash-launch.html
Here is the Extensions Suitcase 5 update which I believe will solve the issue.
http://www.extensis.com/support/product-support/suitcase-fusion-5/
Hope this helps.
Please let me know if this is not the case.
Regards,
Sumit Singh
Maybe you are looking for
-
Is there a list of Unicode characters that can be used in Acrobat bookmarks?
I can add Greek characters to Acrobat bookmarks using hexadecimal strings. For example, to print a lower case gamma symbol I use <FEFF03B3>. FEFF is the required Unicode flag and 03B3 is the Unicode code for gamma. This works fine. However, there are
-
[Microsoft][ODBC driver for Oracle]Syntax error or access violation
Hi, When I am trying to connect to Oracle 8.1.6 database using Microsoft ODBC driver for Oracle. The connection is established. But while creating CallableStatement, I am getting error "[Microsoft][ODBC driver for Oracle]Syntax error or access violat
-
All the other apps appear available to update, but with Lightroom I have to download it and do a fresh install each time.
-
ORA-24544 When Creating a Standby From RAC One Node
I have a RAC One Node database running on node A and am attempting to create a Data Guard standby on node B using the following RMAN command - duplicate target database for standby from active database Error returned is - RMAN-00571: ================
-
Save option???
hi !!!! i'm using tomcat.i have a wave file that been stored in server. i want to make a hyperlink to the file.when user click the hyperlink, they will get pop-up windows asking wheter they want to open the file or save it to their hard-disk. how to