Plantronics 925; Palm Pre 2 not pairing

My Plantronics 925 is not recognized by Palm Pre 2 - Sound like som issue on PAlm. The headset is recognized by my IPAQ as well as by HTC Desire -- could bot test more ; but looking for a fix
Post relates to: Pre 2 p102ueu (Unlocked EU)

It is working now as well !
Not sure it this is due to a reboot with previous turn on of Bluetooth ---
Nevertheless- device recognized and working !!

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Why does my palm pre not covered under the one-year manufacturer warranty?

Hello Palm,
I bought one Palm Pre last month for my brother in China who is a big fan of Palm devices. However, the second week after he got the phone, the phone got very hot once he switched on and he can't access the internet. He doubted the chip of the phone was defective which causes the heat.
I called Palm Pre customer service in California several times and finally connected to a lady. She said since the phone was used in China and didn't come with a carrier number, they can't repair it and she suggested me upgrading the system. I don't understand why this phone was not covered by the one year manufacture warranty. The lady was not able to give an answer. So I am asking here to expect to have a reasonable one.
I am really frustrated by this phone problem and need a positive feedback.
Thanks
Peggy
Post relates to: Pre p100eww (Sprint)

I think their "refurbished only after 30 days" policy is ridiculous. The phone is less than 2 months old, and now I have to settle for a refurb when there's more than one thing wrong with the phone. It freezes, turns off, and restarts even with light usage. It heats up to the point of turning itself off and not coming back on. the speaker just blew, and with the slider open and shut, it wobbles all over the place. This is a great phone, packed with features, although video and/or sound recording would be nice. It is a true all in one device, and does everything. It's just not well made, and the replacement policy stinks. Next time I want a used ph one, I"ll get one on craigslist. I had LG's for the last 7 years, and had a problem once, about a month before the warranty was up, and they sent me a brand new phone. can't see me sticking with palm in the future, unless they fix all the issues with this phone.

Palm Pre not charging...

I'm on my 3rd battery and 2nd unit, 2nd setof cables and plugs/coils...
When I go to bed, the phone says it's charging...when I wake up it's deader than George Washington! I've attempted charges via USB AND induction coil...having same results with BOTH units...
Verizon swears they've never heard of this problem...clearly they're wrong...
This is getting to be a royal annoyance... Can't wait until Verizon gets iPhones...this palm is history...which really sucks because I've been a Palm user for a VERY long time and I like the products..
Post relates to: Pre Plus p101vzw (Verizon)

I've had this happen a couple times, but it doesn't appear to be related to the source of power. Sometimes it doesn't tell me that it is charging. And once in awhile it does, but the battery either continues to drain or stays steady. Seems rather random, so I guess you just have to monitor the charging progress.

[Sprint] Palm Pre Not Charging via Wall Adapter

I noticed this morning that my phone battery was not fully charged before leaving for work. So, I tried switching USB cords and plugging it into the wall -- nothing. I then tried charging through the USB port in the PC and my system recognized the Pre and gave me the option to charge it. This happened suddenly as the wall adapter worked the night before. I also tried the car charger and it works as well.
Anyone else have their wall adapter fail all of a sudden? I ran the test for the wall adapter on the Pre and it failed to recognize that it was plugged in to the wall adapter. I'm trying to figure out if it's just the adapter that tanked suddenly or if the actual phone is the problem.
Thanks!

I've had this happen a couple times, but it doesn't appear to be related to the source of power. Sometimes it doesn't tell me that it is charging. And once in awhile it does, but the battery either continues to drain or stays steady. Seems rather random, so I guess you just have to monitor the charging progress.

Palm pre not ringing at times.

over the past few months i've been having what i thought were dropped calls, until a couple weeks ago when i was fortunate enough to notice the phone receiving a call... it just wasn't ringing. so that is my problem; all calls are in fact going through, but i'd say about 25% of the time, my ringtone doesn't kick in. bell (canada) support says i can send it away, though i don't want to be without a phone for a month+. i'm hoping it will just go away with the next update or something. any ideas why it would be doing this?
Post relates to: Pre p100eww (Bell)

It could go away with the next update but I doubt it. The issue could be software based or hardware. Can you tell me what troubleshooting you have done up to this point?

AFTER receiving a text message, how to turn off sound on Palm Pre

Someone has to help me with this, because I'm at my wits' end! I used to have a Palm Centro, and really, any other phone before my new Palm Pre, goes something like this:
1. You get a notification ring(s) when you receive a new voicemail or text message
2. You press the volume button, hit the screen, etc
3. THE NOTIFICATION RINGS STOP!!!!
Does Palm Pre not have that capability? If I'm texting back and forth with someone, I have to listen to the WHOLE THING EVERY TIME? Tell me that Palm has thought of a way to fix this, because it's driving me batty. It's the only thing I completely hate about this phone, and I can't find anyone here that has had the same issue...
How do I make the ringing stop?????
Post relates to: Pre p100eww (Sprint)
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View Solution.

I don't know about anyone else, I get the notification for everything that happens: for IM's, texts, when I charge the battery, when I'm low in battery, etc. The issue that I have, and that I hope someone has the solution, is that from my old Palm Centro, and really, every phone I've ever owned, there was something I could press that would stop the notification! Nothing stops the notification though! and it's a good 30 seconds... Which is not a big deal when it's one text message, but when it's 4 texts messages going, it never stops!

Plans for syncing outlook notes with palm pre

Does Palm have any plans to develop a conduit to sync Microsoft outlook notes to the palm pre? This is a necessary feature for all previous Palm users. To make the Palm Pre a worthy competitor in the market place.
Post relates to: Pre p100eww (Sprint)

Here, here!!

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

I DID A FULL ERACE OF MY PLAIN pALM pRE CELL PHONE NOT I CANT LOGIN

Hello New guy here I have and currently own 2 palm pre PHONES one not working because of the same problem number 1 and 2 are the same let me explain This phone was acting up dots were doing as they choose to do and opening programs at will until it drained the battery then it went away no viruses etc,
anyway i decided to do a full erase of the one phone and it came back saying for me to sign in to my profile i do which is the exact same as my bell profile on the hp website only as i no longer subscribe to bell
((thats a whole new nightmare) and it would take a day to write what i went through with these??? anyway iam trying to get by this stage of the profile sign in because it says i must be connect to my wireless provider to sign in which i haven't been with bell for 5 years now.
anyway i really need help this is not a stolen phone as i have records proving these are mine from day 1 it just bothers me that i cant sign in because bell still wants me to be i guess a part of there SERVICE and i would rather go without any cell phone before i would ever even consider bell in this lifetime even if were free i would still say no way...
anyway any help on this would be very much appreciated i will be around all day here i have tried webos nation but nothing everything is out of date or cant download anything on that site but i have been reading a few things on here and this site seems to be very helpful
maybe there is a code i can use to bypass this sign in thing i don't know please help if you can appreciated. thanks ~Dave P.S. my both phones aren't pixi or veer or palm pre 2 they are just plain palm pre phones no names beside palm at al

Hi Dave5252,
I know that with smartphones that are associated with carriers you must first "unlock" the phone to make it work with a different carrier. I don't know if this applies to your situation, but I have worked with Apple phones a lot, and this is always the case with them. So Bell, the people you least want to speak with, may have the answer for you. And if not, then hey! You don't have to talk to them!
Best,
aricari
I work on behalf of HP.
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Palm treo 750 will not pair with Motorola H500

I followed all directions and the Palm recognized it but refused the passkey (0000) which was in the instructions. Now it won't recognize the device at all. Help!
Post relates to: Treo 750 (AT&T)

I have no other Bluetooth devices at all and nothing will pair with it and I followed the directions to the letter as have several other knowledgeable people, one being the AT&T tech in the store. You say the connection is locked to the last device paired. Is it possible that it's locked on the device even though the passkey didn't work? Can it be in some kind of limbo - recognized but not paired and the connection is locked? I don't know all the technology about that - but something happened when I tried to pair it the first time - it recognized it just fine and then rejected the passkey and it won't pair with anything, even a Palm earpiece. Of course, if that were the case, any of the 3 master resets I have performed should have cleared that huh? There are no devices listed and both devices are fully charged. The ebayer who sold me the phone is willing to let me return it so if you have any other ideas, please let me know. Thanks.
Post relates to: Treo 750 (AT&T)
Message Edited by sbb2647 on 10-03-2008 04:40 PM

Palm Pre still not working with IMAP on Lotus Notes

Even after Web OS 1.1 I still can not get my Palm Pre to Sync with my works IMAP Lotus Notes. We use a self siged cert, so I did a manual move of the cert to my Palm Pre (instructions I got on this site) Next I instlled the cert with the Cert Mgr. It installed fine. When I run a manual sync all I get is the yellow error triangle. It does pull down all my Lotus Notes E-Mail Folders but no E-Mail. I know this config is fine, becuse I can duplicate the setup in my PC E-mail Cleint Thunderbird and it works fine to send a rec mail. Can someone from this site or Palm Support help. I am going to have to move to the I-Phone if you can't get this working soon. Other people must have the same problem.
Thanks Again....
Post relates to: Palm m515

Don't feel alone in this, I have the exact same issues, folders show up but not emails.
I am a network engineer by trade and have tried all of the listed solutions and many unlisted solutions.
I think its a case of IBM not caring about mobile phone users in general and IMAP standards in particular and Palm not caring a great deal about Domino users with Palm Pre's because there are likely not too many of them.
But hey, they got their money from me for the phone so why should they care anymore?
Some of us have to use Domino, no choice, we had hoped to use Palm Pre's. I can get IPhones to work with Domino and IMAP so I guess thats going to be one part of the market Palm is going to lose... Its Palms choice.

Palm Pre Earthlink E-mail Issues. Please Help! Can receive not send.

It appears this is a common problem that no one has a definitive answer to. I have three e-mail accounts on my Palm Pre. Yahoo, GMail and Earthlink. With Yahoo and GMail I can send and recive with no problem. With Earthlink, I can only receive e-mail. Not send without incurring an e-mail application error. I have spoken with Earthlink, Sprint and Palm Support. Each had no advice, or at least advice that worked. I know many Earthlink subscribers have had the same problem, has anyone resolved the issue on the Palm Pre?
Any insight anyone can provide as to a solution that works would be greatly appreciated.
Thanks!
Post relates to: Pre p100eww (Sprint)

Hello harleyhogger, Welcome to the Palm Support Community.
Have you tried using Sprint's smtp servers for your earthlink account? I'm surprised none of the techs you spoke with suggested this. See this thread:
http://forums.palm.com/palm/board/message?board.id=wireless_email&message.id=6265&query.id=108645#M6...
Being able to receive, but not send is a very old complaint with many phones and has been asked here a lot of times!
WyreNut
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Palm Pre 2 Not Detecting Wifi AP

I have a Wifi Access Point set up which is detected fine my multiple other devices. The Palm Pre 2 keeps scanning for Wifi but my AP never appears in the list.
If I try to connect to it manually it does not find it either.
Anyone else finding this problem or is this a bug?
Post relates to: Pre 2 p102ueu (Unlocked EU)

I sold my Sprint Pre a while ago so I cannot use all of those peripherals. I also do not have a touchstone. I called the local Verizon and they said bring it down and they will "troubleshoot" it. I have a feeling they will just replace the battery and wipe their hands clean, which will not solve the problem IMO.
What's weird when I remove the mini-charge connection to the phone it says, "battery charging" for a brief second as I remove the charging chord. Makes me think the pin connection is not seating correctly. Could be the charger, the phone or both.
If I turn off the phone and keep it charged at night, turn it on the next morning, full charge. Plugged in during the day with the phone active, the battery life slowly decreases. Never happened before with my old pre.
I'm bringing it down tomorrow and keep you posted as to what happens at the store. Thanks for the suggestions.

How can I pair my plantronics PLT M20 to my iphone? It just show the device and says not paired?

I have been trying to pair my plantronics plt m29 to my iphone and all i get is not paired and shows now discoverable!! what else should I do? I followed the manufaturer directions and what someone said about turning off the iphone bluetooth then put the bluetooth in paring mode and turn on the phone bluetooth.

it was-the lights were blinking from red to blue indicating that it was in paring mode. Still does not work! any other suggestions? This is really frustrating- my last on paired just fine but they don't work so well when you wash them!!

Palm Pre screen not working

I purchased my Palm Pre on July 4, 2009. The phone was working today and when I got home I plugged it in to charge. I came back an hour later and the screen would not activate. I attempted to power off/on. I removed the battery. The screen doesn't come back on still. I contacted a Sprint store, they referred me to a repair center that was closed. Sprint customer service referred me to my insurance, but the phone wasn't damaged. They gave me a 1-800 number, but a message stated I would be charged since the phone was past 90-days old. How do I get warranty repair/replacement?
Post relates to: Pre p100eww (Sprint)
This question was solved.
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If it was not damaged it should be covered under the warranty. Palm tech support hotline at 877-426-3777.
Check out this post , second one.
http://forums.palm.com/palm/board/message?board.id=weboshardware&message.id=5264&query.id=89197#M526...

Plantronics 925; Palm Pre 2 not pairing

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