Plantronics headset disconnects after around 30 seconds

I am having a problem with Plantronics headsets, the model is plantronics - w01a, and the system version that we are using is CUCM version 7.1.3.10000-11.
I am connecting the headsets to a Cisco 7961 with the following phone load SCCP41.8-5-2SR1S.
The problem is that the headset disconnects from the base station after about 30 seconds.
I have contacted Plantronics, and they confirmed that the headset is working properly.
At the office i have also a UC500 system, on which the headset was giving the same behaviour, but after enabling the hook flash timer the headset did not disconnect again.
But on the CUCM i am still with the same problem.
Any suggestions would be apreciated.
Thanks

Hi Glenn,
Good stuff
I see part of the problem here....the APC-40 is not supported with
the 7961 as shown here;
Installation Instructions for the APC-40
Supported phones are the 7942G, 7945G, 7962G, 7965G, 7975G.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Product_Information/RN18651&retURL=%2Fapex%2FknowledgeSearch&region=us&p=&c=All&k=EHS%2BCable%2BAPC-40&t=All&lang=&popup=false&c=All
You need a model where you can enable the HHC feature in CUCM which is not available
with the 7941/7961;
Enabling Wireless Headset Hookswitch Control
Access the server administrator with a browser. Select Device>Phone through the drop down menus.
Click "Find" with no selection criteria to obtain a list of all phones
Open the desired phone. Scroll down to "Wireless Headset Hookswitch Control" Set to "Enabled"
Click "Apply". Wait for the dialog box to appear, then reset the phone by clicking the reset button.
So you will need to connect the Savi without the use of the APC-40 and you should
be good to go. You just won't be able to answer calls directly from the headset.
Cheers!
Rob

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From: "Dave-iPhone" <sip:[email protected]>;tag=BDEC6C-1325
To: <sip:[email protected]>;tag=gf97ll6v-CC-24
Date: Fri, 08 Jun 2012 15:10:25 GMT
Call-ID: [email protected]
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1339168243
CSeq: 103 BYE
Reason: Q.850;cause=102
P-RTP-Stat: PS=539,OS=16170,PR=894,OR=17880,PL=0,JI=0,LA=0,DU=10
Content-Length: 0
Jun 8 15:10:43.495: //1159/E2B9A9F18216/SIP/Msg/ccsipDisplayMsg:
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SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.244.250:5060;branch=z9hG4bK4291EAA
From: "Dave-iPhone" <sip:[email protected]>;tag=BDEC6C-1325
To: <sip:[email protected]>;tag=gf97ll6v-CC-24
Call-ID: [email protected]
Timestamp: 1339168243
CSeq: 103 BYE
Content-Length: 0
Jun 8 15:10:43.495: //1159/E2B9A9F18216/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x313A9000
State of The Call        : STATE_DEAD
TCP Sockets Used         : NO
Calling Number           : 7477
Called Number            : 0114674466
Source IP Address (Sig ): 192.168.244.250
Destn SIP Req Addr:Port : 192.168.244.10:5060
Destn SIP Resp Addr:Port : 192.168.244.10:5060
Destination Name         : 192.168.244.10
Jun 8 15:10:43.495: //1159/E2B9A9F18216/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream             : 1
Negotiated Codec         : g729r8
Negotiated Codec Bytes   : 20
Nego. Codec payload      : 18 (tx), 18 (rx)
Negotiated Dtmf-relay    : 6
Dtmf-relay Payload       : 101 (tx), 101 (rx)
Source IP Address (Media): 192.168.244.250
Source IP Port    (Media): 17620
Destn IP Address (Media): 192.168.244.10
Destn IP Port    (Media): 20040
Orig Destn IP Address:Port (Media): [ - ]:0
Jun 8 15:10:43.495: //1159/E2B9A9F18216/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC)    : 102
Disconnect Cause (SIP)   : 200
Jun 8 15:10:43.587: //1158/E2B9A9F18216/SIP/Msg/ccsipDisplayMsg:
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Via: SIP/2.0/TCP 192.168.1.1:5060;branch=z9hG4bK428F1C;received=192.168.10.1
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To: "Dave-iPhone" <sip:[email protected]>;tag=000000000000007f731c4248-4443c002
Call-ID: [email protected]
Date: Fri, 08 Jun 2012 15:18:20 GMT
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Server: Cisco-SIPIPCommunicator/9.2.1
Content-Length: 0
Jun 8 15:11:01.471: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_OUTBOUND_REGISTER
Jun 8 15:11:01.471: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
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REGISTER sip:192.168.244.10:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.244.250:5060;branch=z9hG4bK42A3FA
From: <sip:[email protected]>;tag=BE7960-2177
To: <sip:[email protected]>
Date: Fri, 08 Jun 2012 15:11:01 GMT
Call-ID: 38930D6E-B0AF11E1-81BCB8F2-331935B0
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1339168261
CSeq: 11 REGISTER
Contact: <sip:[email protected]:5060>
Expires: 3600
Supported: path
Content-Length: 0
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SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 192.168.244.250:5060;branch=z9hG4bK42A3FA
From: <sip:[email protected]>;tag=BE7960-2177
To: <sip:[email protected]>;tag=v7vgdted
Call-ID: 38930D6E-B0AF11E1-81BCB8F2-331935B0
Timestamp: 1339168261
CSeq: 11 REGISTER
Warning: 399 - "SoftX3000 R601-MSG Error ID:[259] LiteFME Tg register ,get Wll param error "
Content-Length: 0
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