Plase Help - Issues with Charing my Zen Stone Plus

I am have this player initially i used to charge to 00% now its just charging upto 9% i keep for charging more than 8 hours still it happening the same. Updated the firmware to latest reset it twice i really don't know what to do. Please help me on this.
Thanks in Advance
Regards,
Shyam

kindly format your player in windows xp and scan it with avast antivirus software....... update the firmware after formatting...

Similar Messages

  • Zen Stone Plus Charg

    Good day! I have a problem with my Creative Zen Stone Plus unit. The battery does not get a full charge and according to my Creative Media Lite, it's only 20% or so full. However, when I turn the player display on, it indicates that the charging is already complete (blinking blue LED and a plug sign instead of the lightning sign). In turning the product on, it reads that the player only has two bars? left and then turns to one bar after just 5 minutes of playback. This is crazy since I charge it as sson as the battery indicator reaches one bar. So obviously, it isn't charging. I've already installed the new firmware, resetting and formatting the player, and everything else that I could think of I've already tried them. Went through the messages in this site and all I can see are problems with their own players and no worthwhile solution from the Creative Tech team. I went on as much as to locally look for the service provider of Creative here in the Philippines but they all seem to know less than myself regarding the product.
    A side question and comment is if it would be better for my battery to run until there's no more bars in the indicator left (not necessarily drain it) or charge as soon as it hits one bar. The crazy thing is, I'm presumming with the hassle that it is producing, most probably the battery is not in its optimum condition anymore due to the trials that I have been doing to resolve this problem. The crazy thing is that the service provider I've been mentioning also told me that I can charge the player even when it is on, now reading the messages and from my stock knowledge I realized that what she did was irresponsible and utterly detrimental for my battery. This is such a sad condition considering that Creative is just building its name and they seem to be unable to provide a good customer support base for their clients.

    Not sure if this hel
    ps.
    .. I had a similar issue with my new Zen Stone.... Following it's first charge (+3 hours), I used?the player?until the battery went 'flat' and it turned itself off... I tried to charge the player up several times?without success - Creative Media Lite continually reported the battery as having 7% charge - but this never improved... Prior to me taking it back to the store I bought it from, I did a 'reset' (paperclip hole on the top side)... Low and behold - the player started to charge up again....

  • Zen Stone Plus not detected by software - GRRRRR

    Hello all
    A month ago I bought the Creative Zen Stone Plus.
    I was quite happy to go with Creative because I had been the happy owner of a Creative MuVo player for a few years. The MuVo was remarkably straightforward to use. The only problems I experienced were occasionnal freezes of the software during file transfer. Nothing major. I lost count of the number of times I recommended this product to others, usually as a cheaper but just as good alternati've to the iPod.
    However, I am beginning to have serious doubts about Creative.
    This is the problem:
    - The player cannot be seen in Creative Media Lite.
    - In Devices Manager, "Creative Zen Stone Plus" appears under devices category "Other devices" and has a yellow question mark next to it.
    In other words, I have had the Zen Stone Plus for a month and it has never worked !
    From my exchanges with Technical Support (email) and from the knowledge base (eg # 9287,
    and 4782) and from this forum, I have tried several things such as
    - deinstalling (actually rolling back) then reinstalling Windows Media Player (to get MTP drivers installed)
    - downloading the Iomega patch
    - I downloaded the player recovery tool (the one with the red button) but when I click on it, I get the message "Player not detected. Do you want to retry"
    I found two dead ends in the technical support articles I read:
    - I decided to make changes to the registry, as one article suggested that the problem may be due to USB permissions. So I typed 'regedit' but the compuer would not accept this command.
    - I also decided that I would change the firmware, as another article suggested. How on earth do I do this. I downloaded the firmware for my player but I do not know how to enter the Recovery Mode. It is not clear from the Recovery page (KB ID # 4794) whether my device is 'ZEN' or a 'Zen Series'. I treid the procedure for both and neither worked !
    I'm beginning to feel like I've wasted my money. I had been thinking about buying a Creative player for my sister and also a friend. Now I won't bother, even if this problem is solved. I consider myself to be IT literate but how does Creative expect technically illiterate people to cope with its products !
    Can anyone help me to make the Zen Stone Plus work? Otherwise, I'll consider it to be a **bleep** Stone and flush it down the toilet, where it belongs.
    Andy
    Message Edited by Andy7504 on 03-5-2008 08:2 PM **It should be obvious that if the forum blocked a word, you're not allowed to use it. Please refrain from cursing in the future. Dale-CL
    Message Edited by Dale-CL on <span class='local-date'> 03-5-2008<span class='local-time'> 04:45 PM

    -. Hello Seb_tokyo,
    Welcome to Creative forums!
    When you plug in the ZEN stone, your device manager list should refresh. Besides under USB controllers, did it detect anything when you plug it's You can also try the following:
    .) Unplug/replug the USB cable and connect it to the rear USB port instead of using front ports.
    2.) If you have another USB cable, try using a different one and see if it works.

  • Serious problems with charging my brand new ZEN STONE PLUS...help

    i've read the manual and the how-tos countless of times... did everything on what the Knowledge Based section suggested... and still, my dear Zen Stone Plus isnt charging! i've downloaded the firmware with hopes of solving my problems but it doesnt work! its pathetic-ally dangling from its USB connecter which is connected to my computer.... my computer is a windows xp, runs on high speed broadband and is not in power saving mode or standby mode... i've been working on this problem for 3 days now since i bought this mp3... its 3.20am now but i really am determined to fix this problem...! pls guys, i literally beg you to help me out coz i'm really close to breaking down... HELP! *cries*

    Hey, Dale, thanks so much for getting back so fast... well, i've just plugged it in the rear USB port (you don't wanna know?how dusty it is at the back... :smileyindifferent... unfortunately, it still isnt charging properly... the Creative Media Lite says its 49%, then goes to 52% then goes to 47%... but, the mp3 LED screen says its fully charged... -.-" i'm at my wits end here... anything else?i can do?

  • Zen Stone Plus with built in speaker HELP NEE

    i had problems copying my media file to my mp3 . error message : The parameter is incorrect .
    Therefore i reformat my MP3 , it solve the problem but it suppose to be 2GB , but now become 90 MB . any advice or help?

    xmouse,
    Here you go:
    Firmware for Zen Stone Plus w/ Speaker
    You can find any other files you need by going to "Support" and then "Downloads" on this website.
    Good luck,
    Dale

  • Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

    Hi .
    I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
    From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
    After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
    I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
    My vendor then changed the set with a brand new one, againts that faulty one .
    Now the new one worked well for 3 - 4 days , but it is now totally dead .
    But the set did not give any indication before it become completely dead.
    A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
    a player which is sealed box pack .
    Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
    Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
    I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
    Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
    Now i am in a total mess . I just dont know what to do with the set that is few days old .
    Pls help urgently .
    Waiting for any valued suggestion .
    Bye ...

    Hi,
    I would suggest getting in touch with support, they might be able to help you with this.
    Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

  • Zen stone plus 2gb with built in speaker problem.

    Hello everyone.3 months ago i bought a zen stone plus mp3. It didnt appear to me any problems but yesterday i couldn't open it,i thought it would be due to battery lack but when I connected it to my pc neither the pc could read it. :S
    Can somebody help me please?

    Hi,
    I would suggest getting in touch with support, they might be able to help you with this.
    Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

  • Zen Stone Plus 4GB - Hiccups / Skipping with new firmware 1.01

    I upgraded my recently purchased Zen Stone Plus 4GB to the new .0.05 firmware a few days ago. Ever since, most (if not all) tracks will play for ~ second, then skip back to the beginning and play fine thereafter. The problem will recur when the next track begins, either naturally on its own or if I jump tracks. I did not notice this problem with the prior firmware .0.03 (which had some EQ issues for me--EQ adjustments weren't audible while being performed, only after applied as a whole), but have not been able to downgrade back. More than once, I have tried reformatting (as FAT). I have reinstalled the .0.05 firmware (including in recovery mode). I have tried turning cue/review on and off. Nothing solves the hiccup / skipping?problem. Again, nothing will let me downgrade back to the older firmware, either. Has anyone else noticed this with the .0.05 firmware? I know several people have reported date bugs already (which I noticed too), so I'm hoping it's just Creative still getting firmware kinks ironed out. I'm a?little worried that it appears the player is no longer for sale anywhere, despite being a brand new "release." Most of my mp3's are a high quality variable bit rate, just in case that might be impacting something.

    Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

  • HELP! Brand New Zen Stone Plus WON'T TURN

    Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
    So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
    I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
    I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
    ****** UPDATE*********
    Thanks for everyone's suggestions.
    Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
    Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
    The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
    Message Edited by misellu on 08-05-200702:2 PM

    mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

  • Firmware zen stone plus 4GB with spea

    in the dropdown list when looking for the latest version of the firmware for my "zen stone plus 4GB with speaker" i just can found the "zen stone plus 4GB"..
    this mean that there are no available updates for my device, or that the model with built-in speaker use the same firmware of the one without speaker?
    Thanks for help!

    Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

  • Help! My Zen Stone Plus 4GB working problems!

    My Zen Stone Plus 4GB worked fine a few minutes ago, but if I now turn it on, it'll freeze to Zen Stone Plus 4GB logo. I can't go to menu, use buttons or turn it off a normal way! Just if I press reset button, then it'll turn off. But it's same froze thing everytime I turn it on!
    Second bad thing is, that my computer doesn't recognize the player anymore. It just turns it on, but it'll stay in the same logo.
    I tried Creavite's support things, no help at all.
    And Recovery Tool and Firmware didn't work, because they don't recognize it.
    Please, help

    kindly format your player in windows xp and scan it with avast antivirus software....... update the firmware after formatting...

  • Zen Stone Plus 4GB - Problems with Sp

    Hi, I have a new Zen Stone Plus Player.
    According to the Creative Audio CD Ripper, I have . GB of free space left, and yet it tells me there is no space when I try to rip a CD.
    Let me stress, that I have not put my music files etc. in the root directory, they are all in a sub directory called Music.
    Within that subfolder, there are 27 further sub-folders, containing 57 mp3 files between them. Thus, the FAQ is of no help to me.
    Any help would be much appreciated.

    Hi,
    If you have windows XP or Vista go to Windows explorer. The stone plus should show up as removable dri've. Right click on it and click properties, it will show how much space there is left.
    If there's still space left, you can always use Windows Media Player (WMP)?to rip your CDs into mp3s and put them on your player afterwards.
    In WMP go to tools - options - rip music and change your settings to mp3. I think by default it will save your music in the My Documents/My music folder. So that's where you can find it back when it's done.
    If you can't find the tools- options menu just click on rip in WMP and hope for the best. If all the setting are still on default it should work.
    After it's done you can either drag and drop in windows explorer or if the creative software isn't giving you any further troubles you can use that to put the music on your player. Make sure to close WMP after?you've done ripping?or it will interfere with the creative software.
    Good luck,
    jolie

  • The New Creative Zen Stone plus with built-in spea

    ?i was thinking of buying the the New Creative Zen Stone plus 2GB?with built-in speaker. http://creative.com/products/mp3/zenstoneplus/?The product detail info claim a 20 hours battery life of this product. . is?this a?true claim ?2. is there any problem about the charging process of this product?because the "previous" Creative?Stone Plus has a charging and?battery life problem. 3. Or should i just settle for the Creative muVo v00 2 GB instead ?Any thoughts guys?Thanks

    xmouse,
    Here you go:
    Firmware for Zen Stone Plus w/ Speaker
    You can find any other files you need by going to "Support" and then "Downloads" on this website.
    Good luck,
    Dale

  • Can the Zen Stone Plus coexist with iTun

    I am a runner and I am interested in the Zen Stone Plus. I use iTunes and various iPods. How would the Zen software coexist with iTunes.
    Most of the music in my library is from?my own CD's?and not from the iTunes Store. Thank you. Bob Michiel?

    Yes, the softwares can co-exists with each other. However the iTunes would not work with the Zen Stone Plus.

  • Queries about Zen Stone Plus 2GB with built in speaker .

    Hi ,
    This one goes out to all friends who have?used Zen Stone Plus with built in speaker for some time ...
    As stated in the box pack of giving a standby time of 20hrs continious playback ...
    What is the approx backup time it offers or rather it should offer on minimal scuffling and minimum change of settings of the player?
    Reply soon .
    Byeee .

    I haven't tested it off yet as I always charge it after one bar of the battery indicator has gone. But thought I try to use it'suntil it's completely flat this time. After listening to 4. albums and minimal playing in the menu the battery indicator still says full.

Maybe you are looking for