Plastic problem with macbook....

i do it very briefly
2 months ago I bought a HP computer at FNAC in Paris ... I tried to install an antivirus before give it as a gift ... all black screen ... problem of backlighting ...
I bring it back to the FNAC, which refuses to change it because the 15 days retraction delay was exceeded (24h) .. ... I insisted and they allowed me to choose another computer in the shop ! I bought a macbook ... and i discovered a problem of plastic (on the keybord). I request the change ... they didn't accept because of the delay..again.and they just sent it to their reparation service ....3 weeks later the macbook was returned in the same condition (same problem, nothing has changed). I refused to keep it. After 2 weeks they told me that i could have another one in the same shop...after long negociations
I took another one.. the fact is i unpacked the new macbook in front of them...bingo! same problem .... i refused it, and i tried another one ... in the same day...SAME PROBLEM !!
2 month later, i haven't any computer...and i paid for ...nothing...
and FNAC telel me they are trying to solve the problem with Apple...but no solution !!
THANKS APPLE ! THANKS FNAC !!

This "issue" as you would call it, does not affect all machines. In fact I have never seen it in the stores I've gone into.
I will say this, between the Battery exchange program, and the known extra plastic on the cooling vent issues, there are a couple known issues which could contribute to melting of plastic.
Your marking your post a question seems to suggest you want to have a question asked. But if all you are doing is informing users, that's a statement, not a question.
Terms of use forbid polling and ranting on the right. I'm giving you the best way of handling such issues, since there is nothing the end user can do to their machine, short of using some sort of cooling pad to keep the plastic from melting after purchase, and if it is melted upon purchase, it really needs to be considered a lemon, and that's something to take up either with the store within its return period, or the warranty office. Only by sufficient people complaining through the proper channels, can something be done about it.
The fact there hasn't been total eradication of the problem says its source has not yet been isolated and Apple needs more data points on their AppleCare line to figure out why some have it, and others don't.

Similar Messages

I have a problem with macbook pro OS 10.5.8 and cannot play youtube anymore, before Yes

i have a problem with macbook pro mac os 10.5.8 and cannot play youtube but before ther is no problem abou this. now there is warning sign to install adobe flash player, but when i install adobe it said cannot be compatible, and I went to the apple store, they sid need to upgrade the system to mac IOS 10.6 and i dont want to spend much... somebody to help me this

Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading from Snow Leopard to Lion or Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8, Lion, or Mountain Lion installed. Purchase and download Mavericks (Free) from the App Store. Sign in using your Apple ID. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
This, Adobe Flash Player 12.0.0.70, is the current version of Flash. It should work with Snow Leopard or later.

Having problem with MacBook Pro launching mission control without prompting

Having problem with MacBook Pro, launching mission control without prompting. Please advise. Thank you.

It may be a swipe that's doing this > Mac Basics: Mission Control

Battery Problems with MacBook

I've been following the various threads about battery problems with MacBooks.
I too have experienced a problem with my battery on a 2 month old MacBook.
It suddenly refused to charge. It showed a battery icon with a black X through it.
I followed various suggestions that I found through various posts and support pages - eg. resetting PMU etc., even downloading the deep sleep widget which I found difficult to get to work - but nothing solved the problem.
Yesterday I went in to the Apple Store in Birmingham and waited until I could talk with one of the tec experts (incidentally, they were very helpful even though very busy and I didn't have an appointment). The tec guy said he though that the battery was faulty. It didn't work in another MacBook they had. But another battery would work in my MacBook. So, I was given a new battery, which seems to work fine now.
However, I have read in various posts that people have had the same new battery solution which works, but then the problem reappears with the new battery over time. I will wait and see. If that is the case, then I think it will point to the problem not being with the battery, but rather with the system, PMU, OS X, motherboard or whatever. So, I think it makes sense for us to post any difficulties we have so that Apple can see that there might be a problem with the batteries in MacBooks and start working on a solution. Otherwise, it will probably cost them a lost of money providing replacement batteries !
Intel iMac 24 inch (size matters...!) & Intel MacBook Mac OS X (10.4.8)
Intel iMac 24 inch (size matters...!) & Intel MacBook Mac OS X (10.4.8)
Intel iMac 24 inch (size matters...!) & Intel MacBook Mac OS X (10.4.8)

Hey Christopher...
I posted the same in another thread. I'm not a big fan of duplicate posts... but it seemed appropriate in this case. Take a look at the last paragraph regarding discharging lithium ion batteries. I'm not sure if it would be the electronics in the battery that tell the MacBook it's time to charge, or the MacBook's power management unit...
"Talk about a jinx! I've had my MacBook since shortly after they came out (week 9). Never had any problems. I've calibrated my battery about once a month or so. It seems after my last calibration, I got the dreaded "X" in the battery indicator. My MagSafe indicator was green. System Profiler showed that there was no battery. I reset the PMU and the SMC firmware... also tried reseating the battery (one of those things you're sure won't work... but ya just have that little bit of hope anyway). Alas, nothing would bring my battery back. Took a trip to my local Apple store. I had made an appointment online, but still had to wait over an hour (they really need to enlarge their Genius area now that they have so many more machines out there). Told the Genius what the problem was... he swapped out the battery... but the one he tried was fully charged because he took it from a machine that was plugged in. So the tension was mounting... would it charge or not (I was hoping it was just the battery and not something else). He had me use my MacBook for a bit to drain the battery. I ran Parallels and did a Windows virus scan (that should drain the battery pretty fast)... After I got the battery down to about 90%, the Genius plugged it back in. To my delight, the MagSafe indicator went orange and started to charge the battery. With that, the Genius went in the back and got me a new battery. He had me stay there for a little bit just to make sure everything was okay. I'm sort of afraid to calibrate my battery now... at least properly as in letting it completely drain. I had done a few calibrations in the past without a problem, but it seems this problem tends to occur after someone does a calibration. I'm just happy it was just the battery.
I came across this little tidbit from the Battery University webiste:
Some lithium-ion batteries fail due to excessive low discharge. If discharged below 2.5 volts per cell, the internal safety circuit opens and the battery appears dead. A charge with the original charger is no longer possible. Some battery analyzers (Cadex) feature a boost function that reactivates the protection circuit of a failed battery and enables a recharge. However, if the cell voltage has fallen below 1.5V/cell and has remained in that state for a few months, a recharge should be avoided because of safety concerns. To prevent failure, never store the battery fully discharged. Apply some charge before storage, and then charge fully before use.
I wonder if there is a fault with some of the batteries that is allowing them to discharge below this minimal level, making them impossible to recover."

Problems With MacBook Connecting to the Internet

This is quite an annoying little problem that I have. And apparently Tech Support can't help me and just said "good luck" and hung up on me. So here we go:
I purchased a new MacBook about two weeks ago and it won't connect to my wireless at home. I can plug it into our cable box via an ethernet cable, but otherwise it refuses to work. My old laptop will connect to the wireless... and even my sister's new MacBook (we got them at the exact same time and they are the exact same thing) will connect to our wireless. I'm using a Linksys wireless router, and I have had other friends access my family's wireless through their Apple computers as well. My Airport reads that I'm connected to the router, but it can't find an Internet signal. I'm not really sure what route I should be taking now. Any suggestions would be greatly appreciated.
Thanks!
macbook Mac OS X (10.4.10)

I seem to be having the same exact issue. I took my Macbook over to my dad's house and I can not connect to the internet. The computer is connected to the router wirelessly, everything seems fine but it will not connect to the internet. My sister has the same exact Macbook, and her computer connects to the internet just fine. I run the Apple Internet Diagnostics and after running it, I get a message that says that my internet seems to be working fine. I also have a problem with my computer restarting when I shut the lid. Very very frustrating!

SSD-problem with MacBook Pro 13" (Early 2011)

Hi there,
I've tried to use two different SSDs in my MacBook Pro 13" (early 2011). The first one (Samsung 840 Series, 500GB) crashed after two days: the beachball appeared and after a restart there was this question mark-symbol on my screen: no system found. Had to send this SSD back to Amazon. A few days later I've bought a new one, a SanDisk Extreme with 450GB. I've used it for two days, then my system crashed again and after a restart of my Mac I couldn't get any further than to the grey apple-symbol. Even the recovery partition didn't work anymore. Does anyone of you have the same problem with his (or her) MacBook Pro 13" (early 2011) - and any ideas for a solution?
Thanks for your answers!
Torsten

can you confirm if this is ok to buy:
http://www.ebay.ca/itm/New-HDD-Hard-Drvie-Cable-for-13-MacBook-Pro-A1278-MD101-M D102-821-1480-A-2012-/181269577616?pt=LH_DefaultDomain_0&hash=item2a34823f90&_u h b=1
or
http://www.ebay.ca/itm/NEW-MacBook-Pro-Unibody-13-A1278-2012-md101-102-HDD-Hard- Drvie-Cable-821-1480-A-/121183868039?pt=LH_DefaultDomain_0&hash=item1c371f1487& _ uhb=1
or this one..??
http://www.ebay.ca/itm/for-APPLE-MacBook-Pro-13-A1278-HDD-Hard-Drvie-Cable-MD101 -MD102-821-1480-A-2012-/331060187298?pt=LH_DefaultDomain_0&hash=item4d14b990a2& _ uhb=1
i guess i aint gotta buy those brackets again..?
Thanks
Anjillan

Stereo Out Problem with Macbook Aluminium(Late 2008) Debian OS

Hello. I'm using my Macbook Aluminium(Late 2008) with 2 operation systems: Snow Leopard(10.6.8) & Debian Squeeze (6.0.4). I've no problem with OsX side, works fast & great. But I've got a interesting problem with Linux side. Everything works but Stereo Speaker. I realized that my macbook uses only one output(right speaker works, left doesn't), so I can't listen stereo music on Linux side. Debian uses ALSA Audio aoutomaticly. I've already asked Debian forums but noone able to solve my problem, so I decided to ask here with my last hope.
What I tried:
1- used ''speaker-test -c 2'' terminal code & I've seen this message
speaker-test 1.0.23
Playback device is default
Stream parameters are 48000Hz, S16_LE, 2 channels
Using 16 octaves of pink noise
Rate set to 48000Hz (requested 48000Hz)
Buffer size range from 2048 to 8192
Period size range from 1024 to 1024
Using max buffer size 8192
Periods = 4
was set period_size = 1024
was set buffer_size = 8192
0 - Front Left
1 - Front Right
Time per period = 5.823448
2- Checked Debian's Audio Settings, everything seems normal.
3- Installed Pulse Audio, but it used Alsa base so nothing chanced. In Pulse Volume Control Panel, I saw I've got only Mono Output. But I there is no section for change to stereo.
4- Uninstalled ALSA & installed OSS4 but OSS4 simply doesn't work. So turned back to ALSA.
5- My stereo works only with headphone on Debian.

Hello. I'm using my Macbook Aluminium(Late 2008) with 2 operation systems: Snow Leopard(10.6.8) & Debian Squeeze (6.0.4). I've no problem with OsX side, works fast & great. But I've got a interesting problem with Linux side. Everything works but Stereo Speaker. I realized that my macbook uses only one output(right speaker works, left doesn't), so I can't listen stereo music on Linux side. Debian uses ALSA Audio aoutomaticly. I've already asked Debian forums but noone able to solve my problem, so I decided to ask here with my last hope.
What I tried:
1- used ''speaker-test -c 2'' terminal code & I've seen this message
speaker-test 1.0.23
Playback device is default
Stream parameters are 48000Hz, S16_LE, 2 channels
Using 16 octaves of pink noise
Rate set to 48000Hz (requested 48000Hz)
Buffer size range from 2048 to 8192
Period size range from 1024 to 1024
Using max buffer size 8192
Periods = 4
was set period_size = 1024
was set buffer_size = 8192
0 - Front Left
1 - Front Right
Time per period = 5.823448
2- Checked Debian's Audio Settings, everything seems normal.
3- Installed Pulse Audio, but it used Alsa base so nothing chanced. In Pulse Volume Control Panel, I saw I've got only Mono Output. But I there is no section for change to stereo.
4- Uninstalled ALSA & installed OSS4 but OSS4 simply doesn't work. So turned back to ALSA.
5- My stereo works only with headphone on Debian.

Gaming-Graphics problem with MacBook White Unibody (Late 2009)

Hello there, this is going on:
When I open any game (like call of duty 4) it seems to work ok, 90-125 fps as it should be (800x600 minimum graphics), and this happens the first 5-10 minutes i'm playing, then it starts to seriously lag itself, FPS goes down to 30-40 fps with a veeery poor performance, unplayable, for like 5-10 minutes, and then it starts to work fine again. I can't exactly explain it, but I don't see the fans running faster, they stay steel, the MacBook starts to heat a little and that's all I can tell.
I though this was a Mac OS X problem with the video card, but same thing happens on Boot Camp, with Windows 7, with ANY game i'm playing. Then I tried to restart the PRAM and SMC, but I don't have any solution.
Is this a Hardware problem? Is this happening just to me or is there anybody who has this problem, too? Help! and thanks in advance.

I have had this problem for the last year with iRacing and lately F1 2010.
In good news, I seem to have solved it last week. I did some googling and saw a few posts that suggested it could be due to the GPU overheating. To test this I downloaded and installed Speedfan in windows and smcFanControl in OSX.
Both apps will enable you to monitor the temp of your CPU and GPU. I noticed generally in OSX the GPU hits a max of around 72 degrees Celsius. When I switched to windows and fired up iRacing and then F1 2010 I noticed it was all fine till the GPU hit around 90 degrees Celsius. At that point it the FPS drop kicked in and I went from 70 odd FPS in iRacing to 20 FPS.
To get around the problem, You can turn up the fan speed, which will stop the GPU from getting so hot. Unfortunately for a reason I don't understand SpeedFan will not allow you to control the speed of the fan in windows. So you need increase the speed to 5000 - 6000 RPM using smcFanControl in OSX. If you restart then fire up Windows the fan speed will stay at the higher rate you have set.
Since I started doing that my FPS drop problems seem to have disappeared.
The problem is if you then put windows to sleep, when you wake it up again the fan will go back to the default speed. So if you need shut the lid of your laptop, you have to restart to Mac OSX, then set the fan speed, the restart to windows. Painful but better than FPS drops.
If anyone has any other thoughts on any of this stuff I would love to hear it.

Start up problem with macbook pro

i have a problem with my macbook. when i start up the macbook after pressing power button it turns on with apple logo and then convert into a stop sign (like a circle with slash ).it does not proceed further .what should i do ??

The following support article is somewhat outdated. Where it refers to booting from an installation disc, you should boot from your recovery partition by holding down the key combination command-R at the chime.
Mac OS X: Gray screen appears during startup

XNJB problems with Macbook & Zen Vision:

Hello all...
I'm contemplating purchasing a Macbook. I only got my Zen a few weeks ago, but off of Ebay, so it's unreturnable (plus I love it).
So my question is, how many of you have had major problems using XNJB to support your music? Can you upload music on to your Zen from your Macbook with the program? What are the biggest problems?
And finally, please try to convince me whether or not I should buy a Macbook or a Dell laptop, whether all the hassle that comes along with it is worth it with a Macbook.
Thanks much
Barbara

I use Widows XP Professional SP3 and Windows XP Professional x64 SP2 with medially .
I can't see why this matters because the problems are located at the player itself, I've got no
problems with moving files to the player or any problems with connecting the player with the computer,
I'm experiencing a lot of freezups of the firmware of the player, harddisk keeps running, it does that
till the battery is low or till I push reset, sometimes this doesn't help at all, the operating system at
the harddri've gets somehow damaged by the instability of the filesystem, reflashing the firmware helps
the. Problems appear to be a software problem with the firmware, the player went away for repairs once,
with this problem, they have checked the harddisk, harddisk was fine but the os crapped up it's self
somehow, know this because I asked them to tell me every thing what was wrong and how they solved this,
asked them also how I could fix the player myself? if it was no hardware problem.
They told me to reflash the firmware and format the dri've from the service mode out.

Problems with MacBook pro with no return.

I bought a new MacBook Pro 13" with Retina Display and installed iWork & iLife using the original DISC obtaied for the software. I istalled update 9.1 and 9.3 as suggested by the Apple councilar. I have several documents created with the iWork applications. I get the message "The document-title-cound't be opened". All othe software i installed from third parties work with out problems. It quite disappointing to dela with this problem evenafter two long time conversations with the Apple agents. Moreover, the transfer of files from my old MacBook Pro did not work well as well. I had been forced to erace my hard disk and reinstall the OS 10.8 and the updtes 10.8.1 and 10.8.2. The other problems with the new acBook Pro are the insbility to transfer the data complete fromthe old Mac Book Pro by which I lost all my music, Photo and Video fies. These files were created for the past 10 years and I feel that the purchase of the MacBook Pro was unnecessary burdon and loss of confidence in the Apple system and company.
No repair mechanism is available and they need only the registration of the software etc.
A sad state of affair and may be time that it will start going down following teh "Newton's" low. Everything goes up has to come down!!!!!

I'm sorry but we can only go on what you post and given that, I had to ask if you spoke English so I could respond appropriately.
You say you have OSX 10.6.7 but also say you have just bought a new MacBook Retina which indicates that is not correct.
If you used Migration Assistant, your documents, email, settings and most of your software should have transferred OK. The iWork unfortunately is not one of the software that does neatly transfer, which is Apple's fault. Usually it is best to do a completely new reinstall from the installer DVDs, and update, none of which would affect your documents.
If the Migration failed it would be useful for you to explain what exactly you did and what happened. At the moment your post is simply a complaint with no details. No details leaves us completely guessing, and given your post, makes us suspect you did not understand what you were doing.
Not a help after the event, but are you aware of Carbon Copy Cloner and SuperDuper? Both let you archive your previous installations so you can go back to them if there is a problem.
Peter

Serious Graphics Problems with Macbook Pro 15'' Retina

Hi
even before and especially after having installed the latest updates for Mountain Lion I'm experiencing serious problems with my Macbook Pro 15'' Retina notebook. Have a look
http://www.youtube.com/watch?v=zt0tS8KJKuQ&feature=youtu.be
Does anyone else have this kind of problem? It's not the only problem I had with my Macbook Pro Retina and the Mountain Lion OS but as of now the most troubling one.
Best regards

OS X: Login window partially appears, cursor movement redraws screen

Problems with Macbook pro Wifi connection

I purchased a new Macbook Pro 13.3 - and am having problems with disrupted connection of my Wifi - I experienced the issues after I deauthorized all of my computers (because I was at my limit). when I reauthorized my new Macbook, I keep getting kicked off the Wifi (all other computers,ipods, iphones in teh house have no issues with wifi connection). Is there something that I need to re-establish so that the wifi doesn't keep turning off?

Try deleting the wifi connection in System Preferences, then recreating it.

Problems with Macbook after Software Update

I haven't updated my Macbook in a long time, so I decided it was time I probably did. Software Update had updates for iTunes, Quicktime, and a 2009-Security Update. Everything seemed to be going okay. After the downloading and installing finished, it said the Security Update couldn't be installed and moved it to the trash. Then it prompted me to restart my computer because the other two installed okay.
After restart, when my computer started back up, my Macbook is messed up. The doc is missing. I open a finder window, and it shows the main folders, but all the things on the right (where it shows the drive, applications, and such) is missing. I tried to back up my files, but it can't even read there is a blank disc inserted (keeps asking me to insert a blank disc). And it wont let me shut down my computer, or restart it. I click restart, and it seems like it accepts it, but it just doesn't do anything. The dashboard wont show up when you hit F12. This mac is all messed up.
I don't know what happened here, all I installed was iTunes and Quicktime from the Software Update (security update didn't install), and all this happened. Any idea what happened and how I can fix this?
I'm using Mac OSX Tiger 10.4.11.

Welcome to Apple Discussions.
There's a variety of things you could try, but first as to why it is doing this. Probably your drive was slightly corrupted. If it was minor you might not have noticed it, but when the updates tried to install, the whole thing compounded and led to a whole bunch of things missing.
First, try to repair your drive. Boot from the System installer disc that came with your computer or is the one for the version you currently have on there, select language if applicable, choose utilities, run Disk Utility and verify (and repair if necessary) the drive. You can verify a drive from DU on your main drive while booted but I have found this can result in incorrect reporting of errors. To repair your drive you have to run it from a drive other than the boot drive anyway.
Next, boot from your drive in [Safe Mode|http://docs.info.apple.com/article.html?artnum=107393] and repair permissions. You can repair permissions while booted from the installer disc but this uses the permissions configuration on the installer disc which may be out of date if you have run any updates on your computer. Booting your computer to Safe Mode restricts the number of things running on your computer while permissions are being run and does a bit of spring cleaning at the same time.
Reading
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
+Summary of above from BDaqua+ (couldn't have said it better):
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer (Edit: Do not use this disc if it is not the same general version as what you have currently on your computer, e.g. use a Tiger disc for a Tiger drive, not a Panther disc), then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.
Then Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes."
Report back after you have done this. It may be that you have to use a more powerful utility such as Diskwarrior.
Once the drive is repaired you can try re-applying the two updates, though often it takes a full archive and install, plus re-application of all updates, to get everything working again.
[Mac OS X: About the Archive and Install feature|http://support.apple.com/kb/HT1710]
[Apple document about A&I in Tiger (10.4)|http://support.apple.com/kb/HT1545]
[X-Lab Archive and install|http://www.thexlab.com/faqs/archiveinstall.html]
[Kappy's A&I instructions|http://discussions.apple.com/thread.jspa?threadID=1823034]
*In most cases _make sure_ you select "Preserve Users & Settings"*
Finally, on updating:
Updating
Certain steps appear to minimize the risk of an update producing problems.
Number one is to make sure you have a bootable clone backup of your computer in case you do need to back out of it again. This is the only guaranteed way of not having to worry about the results of an update.
Some like to boot from their installer discs or an external backup and verify (and if necessary repair) their internal drives as well as drive permissions. This is done with Disk Utility. You can verify a drive while booted from the same drive but sometimes this produces spurious errors. Repairing a drive (if necessary) has to be done while booted from another disk.
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
You can also go to the step of booting into safe mode to do the install.
[Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]
[What is Safe Boot, Safe Mode? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=107392]
[Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]
I like to download the update onto my computer and install it from there rather than let Software Update do it. I know a few people who had problems with doing the update via software updater found a manual install to work.
Repair permissions again afterward.
It helps to only install one update at a time and to run the computer for a while to make sure it is behaving well.
The more cautious even like to unplug third party peripherals (see [comment by BDaqua|http://discussions.apple.com/message.jspa?messageID=9040746#9040746]).
Almost all of the above steps (except backup) have been questioned (e.g., [Permissons repair|http://www.macworld.com/article/52220-3/2006/08/repairpermissions.html] as to necessity. Probably many people have done successful updates without doing them. I say they can't hurt, they can very likely do good (especially if your computer isn't regularly maintained), so why not do them to be safe?
[BDaqua's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=8948595#8948595]
[Baby Boomer's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=9025760#9025760]
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FireWire 400 External Hard Drive problem with Macbook

I have been using the firewire 400 connection of my macbook (2 ghz Intel Core Duo, OS X 10.4.11) with a LaCie 320 GB 7200 RPM with no trouble for over a year now. Suddenly, the drive is really slow to mount. Sometimes only one of the 2 partitions mount (which never happened before). And it takes considerably longer to access files, let alone load one up.
I tried the external drive with the same fw 400 connection on a G4 running 10.3.9 and a PC running XP and both mounted fine (with, as expected, only the windows compatible partition loading in the latter case). Data was quickly accessed and loaded on both machines.
So, thinking it was a problem with my macbook's fw port, I tried another fw external drive, which mounted very quickly and was quick to access and load data.
What is going on?

Hi George,
Have you had a look in the system.log file in the Console application? It sometimes a good start to check to see if its reporting any errors when you plug the drive in. Note the exact time that you plug in the drive. This will make it easier to find the part of the log you should be looking at.
Another thing you can do is run a disk utility such as Disk Warrior on the drive and optimize the directory. Directory problems can also cause drives to mount slowly. On the other hand it doesn't really make sense that the drive will mount quicker on other machines. Hope this helps.

Plastic problem with macbook....

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