Play button failure on my zen x

i have a zen xtra (30gig), the warranty is expired and the play button no longer functions period. i push the button and nothing happens. i am very sad. the other buttons work just fine. is this a mechanical problem? any help would be greatly appreciated. i know i can still play music by reloading my playlist with the "play now" option but really... the play button is important and i would really love to have it functioning again.

Try the things SSR mentioned to rule out any problems with the firmware/software. If you're still having problems after that, then it's likely it's a hardware fault. Contact Customer Support to see if they can help. If the player is out of warranty, they will be able to advise on the price of an out-of-warranty repair.
Cat

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