Play/Pause Button Captivate 3 not working properly

I am using Captivate 3, but my play/pause button is not working properly. I can publish and upload to my LMS, but when I click the pause button the first time the mode changes but the project keeps playing. I have to click two more times and then it works. Can anyone offer any assistance? Thanks so much!

Hello @Unit_27 ,
Welcome to the HP Forums!
Thank you for the information about your keyboard! I'll see what I can do to help
I think it would be a good idea to take apart the keyboard, or some of it, to determine if the keys are obstructed somehow. Some information on the supported method of cleaning the keyboard is mentioned in this document: Cleaning your Notebook PC
If this does not resolve the issue, I would reinstall Windows on the computer. The issue at this point would be software related, to some unknown extent. A recovery will address any software issue. First, make sure you backup everything you need to. Here is some information on how to do this: Backing Up Your Files
Once this is done, it is safe to reinstall the computer. Here is some additional information on how to do this properly: Performing an HP System Recovery
Please let me know if you have any other questions. Thanks and have a great day!
Mario
I worked on behalf of HP.

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    Helpful and Handy Links
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