Playback Issues with multiple framerates and Blackmagic Decklink 4K Extreme
I recently swapped by AJA Kona Card for a Blackmagic Decklink 4K Extreme in order to get external monitoring in DaVinci Resolve.
I'm working in a 1080p 23.976 project that includes some 29.97 SD and HD footage. When loading this 29.97fps footage into my source footage, I periodically encounter frozen playback (The play triangle in my toolbar becomes a square symbol and remains that way). From there I am unable to playback any footage in any timeline, and requires a full system shutdown to return to normal! The problem is seemingly intermitent, with successful playback happening sometimes.
The 29.97 footage was DVCPRO, I attempted to transcode to Prores to troubleshoot. No dice. I believe it to be an issue related to the Decklink's inability to handle multiple framerates on-the-fly but wanted to submit here, too. I've also experienced intermittent sync delays on my broadcast monitor.
Decklink Driver 10.0
Premiere CC 7.2.1
Mac OSX 10.9.2 (same problem pre-mavericks)
Hi Andy,
You should not have any issues with Blackmagic handling multiple formats on the fly. However, I believe the frozen playback issues your describing is related to the Desktop Video 10 driver. I suggest rolling back to 9.3.3 for the time being. Blackmagic is looking into this issue now.
Best,
Peter Garaway
Adobe
Premiere Pro
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Macbook Pro video issue with multiple Monitors and Powerpoint 2011
Hello all,
I have a major issue that is perplexing me. Whenever I hook up a second monitor or projector to my Macbook Pro 15" Early 2010 and launch a Powerpoint slideshow I lose video on both systems immediately and can only recover with a reboot. This is fully reproducable. It doesn't matter if I'm using the mini Display Port to DVI or VGA adapter, same results. Same results with monitors, TVs, or external projectors. I only experience this issue in MS Powerpoint 2011, no other applications. I have 8GB of Ram and a 2.66GHZ i7. It doesn't matter what my resolution is set to, same issue. I will post two error reports below for additional details.
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Interval Since Last Panic Report: 1489459 sec
Panics Since Last Report: 5
Anonymous UUID: AC46B310-CEBD-4130-AAD5-8D163B949E0D
Thu Mar 3 18:08:35 2011
panic(cpu 0 caller 0x9d3bfa): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa5ea3000 0x0a5480a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x83701768 : 0x21b50c (0x5d4438 0x8370179c 0x223974 0x0)
0x837017b8 : 0x9d3bfa (0xbe92bc 0xc59940 0xbf8424 0x0)
0x83701858 : 0xaee640 (0xe9c5c04 0xd551004 0x100 0xae881b)
0x837018a8 : 0xae5639 (0xd551004 0x100 0x837018d8 0x9c36d7)
0x837018d8 : 0x17169ce (0xd551004 0x100 0x438004ee 0x3)
0x83701a18 : 0xb0d2bd (0xd551004 0xd681004 0x0 0x0)
0x83701a58 : 0x9dce63 (0xd551004 0xd681004 0x0 0x0)
0x83701af8 : 0x9d946f (0x0 0x9 0x0 0x0)
0x83701ca8 : 0x9da2b7 (0x0 0x600d600d 0x7057 0x83701ce8)
0x83701d98 : 0xc94d1c (0xc1d00044 0xbeef0003 0xcaf0133e 0xcaf01340)
0x83701eb8 : 0xc94fba (0xee95804 0x18547e04 0x6d1c6460 0x8)
0x83701f18 : 0xc952a5 (0xee95804 0x18547e04 0x6d1c6460 0x83702180)
0x83701fc8 : 0xca94a9 (0xee95804 0x1844a8e8 0x8370233c 0x83702180)
0x83702238 : 0xc8ac0b (0x6d29e000 0x1844a8e8 0x8370233c 0x83702324)
0x83702398 : 0xc8ae49 (0x6d1de000 0x1844a800 0x1 0x0)
0x837023c8 : 0xc8d90a (0x6d1de000 0x1844a800 0x1 0x9e9de118)
0x83702408 : 0xcafb4e (0x6d1de000 0x1844a800 0x6d3f2274 0x140)
0x83702498 : 0xca13c1 (0x1855ec80 0x1844a800 0x0 0x1)
0x837024f8 : 0xca1628 (0x6d3f2000 0x6d3f277c 0x1844a800 0x0)
0x83702548 : 0xca1afc (0x6d3f2000 0x6d3f277c 0x8370286c 0x8370280c)
0x83702888 : 0xc9e945 (0x6d3f2000 0x6d3f277c 0x1 0x220673)
0x837028a8 : 0xc665a1 (0x6d3f2000 0x6d3f277c 0x18724240 0x500547)
0x837028d8 : 0xca0408 (0x6d3f2000 0x83702a1c 0x83702908 0x4ffa01)
0x83702918 : 0xc6a8de (0x6d3f2000 0x83702a1c 0x83702a1c 0x83702980)
0x83702a58 : 0xca3cfe (0x6d3f2000 0x0 0x83702b6c 0x83702b68)
0x83702b08 : 0xc66c93 (0x6d3f2000 0x0 0x83702b6c 0x83702b68)
0x83702b88 : 0x565a88 (0x6d3f2000 0x0 0x83702ddc 0x83702c14)
0x83702bd8 : 0x566327 (0xcf4e20 0x6d3f2000 0x1cac2d88 0x1)
0x83702c28 : 0x566bdb (0x6d3f2000 0x10 0x83702c70 0x0)
0x83702d48 : 0x285bce (0x6d3f2000 0x10 0x1cac2d88 0x1)
0x83703df8 : 0x21d8ba (0x1cac2d60 0x114625a0 0xfc330 0x8a03)
0x83703e38 : 0x210a3a (0x1cac2d00 0x0 0x1cab2ce0 0x10599fc0)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.2.6)@0xc5b000->0xd10fff
dependency: com.apple.NVDAResman(6.2.6)@0x96d000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x960000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x92d000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93e000
com.apple.nvidia.nv50hal(6.2.6)@0x15e0000->0x19f4fff
dependency: com.apple.NVDAResman(6.2.6)@0x96d000
com.apple.NVDAResman(6.2.6)@0x96d000->0xc5afff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x92d000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x960000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93e000
BSD process name corresponding to current thread: Microsoft PowerP
Mac OS version:
10J567
Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 6097571436804
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x147f000, size 0x65536) - last unloaded 133585664378
loaded kexts:
com.aventail.xgfilt.kext 1.0 - last loaded 362791442640
com.aventail.tun.kext 1.0
com.google.filesystems.fusefs 2.0.3
com.McAfee.kext.AppProtection 1.0.0d1
com.vmware.kext.vmnet 3.1.2
com.vmware.kext.vmioplug 3.1.2
com.vmware.kext.vmci 3.1.2
com.vmware.kext.vmx86 3.1.2
com.mcafee.kext.Virex 1.0.0d1
MonitorControl.drv 1.0d3
com.apple.filesystems.udf 2.1
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.GeForce 6.2.6
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.MaxTranserSizeOverrideDriver 2.5.8
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.driver.AppleMultitouchDriver 207.10
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 5.6 MB
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: My Book, 0x1058 (Western Digital Technologies, Inc.), 0x1102, 0xfd130000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Hub, 0x050d (Belkin Corporation), 0x0237, 0xfa140000
USB Device: ImageMate 12 in 1 Reader/Writer, 0x0781 (SanDisk Corporation), 0x8989, 0xfa144000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
#2 Panic
Interval Since Last Panic Report: 1490834 sec
Panics Since Last Report: 7
Anonymous UUID: AC46B310-CEBD-4130-AAD5-8D163B949E0D
Thu Mar 3 18:30:57 2011
panic(cpu 2 caller 0x9d3bfa): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa5e82000 0x0a5480a2, D0, P2/4
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x82f79bd8 : 0x21b50c (0x5d4438 0x82f79c0c 0x223974 0x0)
0x82f79c28 : 0x9d3bfa (0xbe92bc 0xc59940 0xbf8424 0x0)
0x82f79cc8 : 0xaee640 (0xe4e0804 0xe624004 0x100 0x2)
0x82f79d18 : 0xae5639 (0xe624004 0x100 0x82f79d48 0x9c36d7)
0x82f79d48 : 0x171a9ce (0xe624004 0x100 0x438004ee 0x29eac3)
0x82f79e88 : 0xb0d2bd (0xe624004 0xe4db004 0x0 0x0)
0x82f79ec8 : 0x9dce63 (0xe624004 0xe4db004 0x0 0x0)
0x82f79f68 : 0x9d946f (0x0 0x9 0x0 0x0)
0x82f7a118 : 0x9db5fb (0x0 0x600d600d 0x7027 0x82f7a148)
0x82f7a1e8 : 0xc84975 (0xc1d00041 0xbeef0003 0x18512500 0x71)
0x82f7a288 : 0xc84e9f (0x6d204000 0x18512500 0x184fc004 0x0)
0x82f7a2c8 : 0xc5ce0b (0x6d204000 0x18512500 0x184fc004 0x0)
0x82f7a2f8 : 0xc84572 (0x6d204000 0x18512500 0x184fc004 0x0)
0x82f7a318 : 0xc5c418 (0x6d204000 0x18512500 0x184fc004 0x0)
0x82f7a338 : 0xc84e4a (0x6d204000 0x184fc000 0x2 0x2)
0x82f7a378 : 0xc5f7b9 (0x6d204000 0x184fc000 0x0 0x184fc000)
0x82f7a3b8 : 0xc5d269 (0x6d204000 0x6d3cf000 0x6d3d8000 0x1808d400)
0x82f7a408 : 0xcafbed (0x6d204000 0x6d3cf000 0x6d3d8000 0x1808d400)
0x82f7a498 : 0xca13c1 (0x1808d400 0x184fc000 0x0 0x1)
0x82f7a4f8 : 0xca1628 (0x6d3cf000 0x6d3cf77c 0x184fc000 0x0)
0x82f7a548 : 0xca1afc (0x6d3cf000 0x6d3cf77c 0x82f7a86c 0x82f7a80c)
0x82f7a888 : 0xc9e945 (0x6d3cf000 0x6d3cf77c 0x1 0x220673)
0x82f7a8a8 : 0xc665a1 (0x6d3cf000 0x6d3cf77c 0x18513100 0x500547)
0x82f7a8d8 : 0xca0408 (0x6d3cf000 0x82f7aa1c 0x82f7a908 0x6d3cf000)
0x82f7a918 : 0xc6a8de (0x6d3cf000 0x82f7aa1c 0x82f7aa1c 0x82f7a980)
0x82f7aa58 : 0xca3cfe (0x6d3cf000 0x0 0x82f7ab6c 0x82f7ab68)
0x82f7ab08 : 0xc66c93 (0x6d3cf000 0x0 0x82f7ab6c 0x82f7ab68)
0x82f7ab88 : 0x565a88 (0x6d3cf000 0x0 0x82f7addc 0x82f7ac14)
0x82f7abd8 : 0x566327 (0xcf4e20 0x6d3cf000 0x17ce2188 0x1)
0x82f7ac28 : 0x566bdb (0x6d3cf000 0x10 0x82f7ac70 0x0)
0x82f7ad48 : 0x285bce (0x6d3cf000 0x10 0x17ce2188 0x1)
0x82f7bdf8 : 0x21d8ba (0x17ce2160 0x1720f5a0 0x1fd590 0xa017)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.apple.nvidia.nv50hal(6.2.6)@0x15e4000->0x19f8fff
dependency: com.apple.NVDAResman(6.2.6)@0x96d000
com.apple.GeForce(6.2.6)@0xc5b000->0xd10fff
dependency: com.apple.NVDAResman(6.2.6)@0x96d000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x960000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x92d000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93e000
com.apple.NVDAResman(6.2.6)@0x96d000->0xc5afff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x92d000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x960000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93e000
BSD process name corresponding to current thread: Microsoft PowerP
Mac OS version:
10J567
Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 404911465926
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x1483000, size 0x65536) - last unloaded 107949333800
loaded kexts:
com.google.filesystems.fusefs 2.0.3 - last loaded 376650877354
com.McAfee.kext.AppProtection 1.0.0d1
com.vmware.kext.vmnet 3.1.2
com.vmware.kext.vmioplug 3.1.2
com.vmware.kext.vmci 3.1.2
com.vmware.kext.vmx86 3.1.2
com.mcafee.kext.Virex 1.0.0d1
MonitorControl.drv 1.0d3
com.apple.filesystems.udf 2.1
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.GeForce 6.2.6
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.MaxTranserSizeOverrideDriver 2.5.8
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.driver.AppleMultitouchDriver 207.10
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.NVDAResman 6.2.6
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 5.6 MB
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Hub, 0x050d (Belkin Corporation), 0x0237, 0xfa140000
USB Device: ImageMate 12 in 1 Reader/Writer, 0x0781 (SanDisk Corporation), 0x8989, 0xfa144000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: My Book, 0x1058 (Western Digital Technologies, Inc.), 0x1102, 0xfd130000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000I "fixed" it, I did a fresh install and restore and that power point issue is gone. It works now without crashing but I am using Snow Leopard 10.6.4 now instead of 10.6.7. I'm going to update and see what happens.
-
Since I've installed Mountain Lion, I am having lock up issues with multiple programs. MS Outlook has crashed and I've lost all my folders. HELP?
okay I've finally been able to get tor and all the other programs to work according to my plan the only thing that's still making problems is that iptables doesn't work as I want it to, when I start chromium without proxy settings privoxy doesn't seem to forward the information to polipo.. do I need to add another rule to iptables.rules in order for the program to know it has to reroute the information again or how can I get this to work? and is there any way to run rtorrent with proxy support?
anyway, problem 2 and 3 are still to be solved.
and does anybody know where i can get a good dansguardian blacklist that was not designed for 6 year old children and for which I don't need to subscribe? I'm still getting these partypoker popups -.-
//e: with iptables it's the same thing as described in the first post. https works, http doesnt. I get the output "Invalid header received from client." on http sites. still no idea why though.. (and the https-version of torcheck.xenubite says i'm tor unprotected while starting the browser with iptables)
Last edited by deF291 (2011-04-23 16:16:31) -
Printing Issues with HP D145 and multiple users from G5
Hi - I've a HP D145 All-In-One connected via USB to a G5 (as described below). The machine has multiple accounts on for different members of my family. The printer is directly connected to the G5 via USB connection but is shared with other Macs. Printing has become increasingly difficult, and we now have the following problems:
1. Printing will only work from the administrators account.
2. Printing periodically (daily, generally after a few hours of use) stops from the administrators account
Solutions tried:
a. Check set up for the non-administrators accounts....Looks OK for printing
b. When printing stops - I've tried repairing the permissions with the Disk Utility. This no longer works.
c. Run Printer Setup Repair (with option to repair all user accounts) - Works for the administrators account providing the computer and printer are restarted, otherwise no effect.
d. Reinstalling the software - No effect
It’s beginning to look like I need to replace this printer with one that works.
You can help me in two ways - how to solve the printer problems, or alternatively suggest a colour All-in-One printer that can work with multiple accounts and does not have the problems mentioned above.
Many thanks in advance,
Regards,
MelvynBelow I've copied the fix HP proposed and some additional information that they have sent me.
1. The proposed fix that we could not make work:
Hello Melvyn,
Thank you for contacting HP Total Care.
Simply reinstalling the software will not be enough to solve the
problem. Try these steps to resolve the issue at hand:
From the Administrator account:
Double-click on the Macintosh Hard Disk.
Open Applications.
Click and drag Hewlett Packard Folder to the trash.
Close all windows.
Double-click on the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click on Process Viewer/Activity Monitor
If Activity Monitor does not appear:
Choose Monitor in the toolbar across the top.
Check Show Activity Monitor.
Ensure the Activity Monitor shows "All Processes", instead of "My
Processes".
Single-click and quit each of the applications starting with HP, using
the Stop Sign that says "Quit Process" beneath it.
Close Activity Monitor.
Double-click Macintosh Hard Disk.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Remove the HP Registry file.
Go back to the Library folder.
Open the Printers folder.
Remove the HP folder
Double click Macintosh Hard Disk.
Open the Users folder.
Choose the User logged into.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Click and drag files beginning with com.hp to the trash.
Click and drag files beginning with HP to the trash.
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Delete any HP All-In-One printers listed (click the printer name to
highlight it, then click the Delete button on the printer list)
Repeat process for all HP All-In-One Printers.
Remove HP Director/Image Zone from dock by dragging to the trash.
Restart the Macintosh.
Empty the Trash.
From each user account:
Double click Macintosh Hard Disk.
Open the Users folder.
Choose the User logged into.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Click and drag files beginning with com.hp to the trash.
Click and drag files beginning with HP to the trash.
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Delete any HP All-In-One printers listed (click the printer name to
highlight it, then click the Delete button on the printer list)
Repeat process for all HP All-In-One Printers.
Remove HP Director/Image Zone from dock by dragging to the trash.
Restart the Macintosh.
Empty the Trash.
From the Administrator account:
Download and install the latest software for this product. You can
obtain this software from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us⟨=en&os=219& product=64992&dlc=en&softwareitem=oj-35225-1
From each user account:
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Click Add, ensure you are in the Default Browser.
Select the HP All-In-One Printer.
Click Add at the bottom-right corner of the screen.
Set this printer as the default.
You should now be able to print from all accounts.
Sincerely,
2. The reasons why it may not have worked:
We need to be sure that you are fully logging out of one account and
then back into the next. The fast user switching feature of the Mac OS
can create problems with our printer drivers. For this reason, fast user
switching is not supported by HP.
The other issue we may be running into would be the Mac OS itself. Over
the past few months the Mac OS has gone through several updates. When
the 10.4.4 version was released it created some issues with our existing
software. An updated version of our software has been developed which
works well with 10.4.4 and higher, but it is not available for this
printer.
It may be that as each new OS update is installed on your computers that
the issue becomes worse. If you are running the Mac OS 10.4.3 or lower
then the version 7.3.1 of our software should work fine. If it is 10.4.4
or higher there will be some issues as the new OS versions do not seem
to like the older drivers.
I would have to recommend retrying the full uninstall the Derek had
outlined. This time however, just install the downloaded 7.3.1 software
from our web site for the D145. Once it has been installed we need to
test it fully without adding the scanjet software. I am hoping that
without both version of our software installed it may work better.
This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.
3. The repsonse to questions on switching and OS X 10.4.4
You are correct, since you are running the 10.4.4 I cannot guarantee
that the older software version will allow full functionality. It should
allow for printing and as long as you avoid the fast user switching,
when trying to print, it should keep working well.
I understand the convenience of fast user switching but you will have to
log completely out of one user, and then log properly into the next
before you can expect the printer to function.
I would still recommend trying the steps I had outlined as it really is
the only thing you can do that may work.
G5, 2 GHz dual processor, 2Gb RAM, 500GB Hard disk Mac OS X (10.4.3) Clarification of the issues from HP -
Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2. Seller is willing to replace it with ipad2 as well..
Have also heard that the ipad3 revamped version is around along with the mini pad rumor..too much information - lot's of confusion pls helpLindsay,
Your iBookG4 is still a pretty awesome Mac. Like already said, it has the power to run Leopard, but it depends if you have an internal DVD drive.
Then I suppose you have to add up the cost of the OS, perhaps another 512MB RAM, iLife 08 and replacements for any favourite apps that you currently use (Leopard breaks a lot of stuff, but Intel breaks even more). Compare it to the cost of a new MacBook, which wil have all of that included and be 3-4x faster too.
It also depends on what you want to achieve with your iBook. My PMG4 still cuts it today, I still use it in preference to my new Mac Pro, It's about the same age as your iBook, and I'll only stop using it when it becomes "painfully" slow. My 1 year old son currently uses the Mac Pro (parts for a Mac Pro are easier to replace than those for a PMG4).
I think your choice is simple, if you can a cheap copy of Tiger, use that, it'll get your iPod Touch up and running. It came in DVD and 4 CD version (by request).
Leopard will work for you too but a lot of the best eye-candy requires quite a meaty graphics card and you may need a RAM upgrade and replacement software - OS9 Classic is not supported in Leopard. -
Can't playback on Blackmagic Decklink HD extreme 2
Hi all,
I am looking to crossgrade from FCP7 to Premiere CS6 so I have the Master Collection Demo installed on my work station along with FCP. It's on a 2008 Mac Pro with 2 Quad core 3.2G Intel Xeons, 16GB ram, ATi 2600 HD 250mb graphics and a Blackmagic Decklink HD Extreme 2. In the FCP set up this card fed a full HD JVC broadcast monitor via HD-SDI and I had no trouble with it at all and it played any type of sequence. My problem is that I can't for the life of me get a picture on the screen in Premiere. No combination of BM sequence settings or codecs, either BM or otherwise, seem to get it going. Output options seem extremely limited in the application set up with only one box to tick under the playback menu. This seems to have no effect whatsoever. The aplication can obviously see the card because the option to check it as a playback is there and the audio routes through without error. I have installed the latest Premiere updates and am running Desktop video 9.6. AE plays on the monitor fine but nothing in Premiere unless I switch the BM card to extended desktop and use the broadcast monitor as a second LCD and tick that option under the playback menu but then my GFX card seems to struggle and drops frames all over the place. I admit the ATI card is a bit of a slouch but options were limited for Mac unless you want the high end cards, which I am considering, could the fact the card is under powered have anything to do with video not getting to the BM card. I don't know much about the MPBE apart from the fact my card doesn't qualify.
Any ideas on how to proceed would be greatly appreciated.
Apart from no client monitor I'm loving Premiere, I'm finding th realtime stuff quite refreshing after FCP, which was a bit of a joke really in that area...but if I can't monitor, I can't make the switch.
Thanks in advance.Hello,
You don't need to use the blackmagic presets to play back through your card. What are your settings under preferences>general?playback? You might want to try uninstallig the blackmagic presets and installing the latest Deskstop from BM. The uninstall option will be available when you download BM Desktop from their support site. Having the latest version isn't what is important but uninstalling is.
Cheers,
Gerry -
We run an iMac 3.4 GHz I7 in our church worship service; we have front screens and a stage display monitor ; we haven't upgraded to Mavericks because we heard about issues with multiple screens crashing. Has this issue been resolved? Now that we are 2 upgrades behind, I'm getting little concerned. Thank you!
Oh, well that was a whole other kettle of fish:
Oh the G4 I attempted to install iLife '08 before Lepoard was available. About the only thing that installed cleanly was iPhoto. I ended up reinstalling everything back to iLife '06, and then upgrading back to the current stable version of the iLife '06 version. I didn't attempt a reinstall until after I upgraded to Leopard.
When I did reinstall, I made a iLife '06 folder, copied all iLife apps into it, and upgraded. Seemed to work, except for the part where iMovie gets left behind and iDVD is only mostly functional.
When I installed on the other 2 machines, it was after installing Leopard and all upgrades. On those 2 machines, I didn't bother with the copy, I just moved everything to the iLife '06 folder I created, and did a fresh install.
I didn't have to do anything with the iPhoto Libraries, that I can recall.
I always do an upgrade, never an archive and install. I've never had a problem with this back to 10.1 or 10.2. -
[bug?] playback issues with QT browser plugin, any workarounds?
I've noticed a playback issue with media files using the quicktime plugin (currently v7.1.3) with Firefox 1.5.0.x and now Firefox 2.0 on Windows XP (SP2):
Description:
When I open a media file in a separate tab or window, audio playback cuts out when I switch focus away from the tab or window (i.e. when it runs in the background). When I put the tab/window in the foreground again, playing resumes.
Reproducible: Always
Steps to Reproduce:
1. Open an mp3 file with quicktime plugin in a new tab
2. Switch focus to some other tab or firefox window
Expected Results:
Audio playback should continue in the background.
Actual Results:
Audio playback cuts out and resumes once you click on the tab containing the plugin or if you hover over it with the cursor. The cutting and resuming out doesn't happen right away but after a short delay, suggesting that it might have something to do with thread prioritization.
The file is completely buffered by quicktime, this is not about connection speed or bandwidth issues.
Opening the link to the same file with right-click->Open Link in External Application works well.
Someone else has filed a bug report against Firefox about this issue here:
https://bugzilla.mozilla.org/show_bug.cgi?id=339449
I wouldn't be surprised if this turns out not to be an issue with Gecko but with QuickTime.
Can other users confirm this on XP? Is this a known QuickTime bug? Are there fixes or workarounds?
Windows XPYeah I had that thought as well but no joy. It works for the player but it doesn't solve my plugin problem. It really seems to be something about prioritizing, the way the audio cuts in and out - notice how it takes a few fractions of a second before a process loses its CPU cycles when you click away from it? You can observe this with System Monitor on the Mac or Linux or process explorer on XP. That's how the audio is cutting out and back in. I still think it's probably a bug/'feature' either with Gecko, the Firefox browser engine, or with the QT plugin..
-
SPEL in Extended VO - Issue with Multiple Rows
Hi,
I have extended a seeded VO by adding a new attribute *'Course_Flag'* with attribute type 'Boolean' and Query Column type 'VARCHAR2' and i wa successfully able to personalize and view the data of the new attribute *'Course_Flag'* in the page as ('true' / 'false') aacording to the query where clause.
Now after adding a new image with SPEL property as *${oa.LearnerCatalogCoursesVO.Course_Flag}* it will have an issue with multiple items.
I mean the SPEL will take the first row value 'true' / 'false' and will be corrected rendered according to the value of the first row and ignore other rows values.
Example: if the *'Course_Flag'* value of the first row is 'true' then all the images will be rendered and if the *'Course_Flag'* value of the first row is 'false' then all the images will be NOT rendered.
Please advise if I've missed any step.
Thanks in advance to all.
Regards....AshrafDear Kali,
I have added a new function to the seeded VO SQL +('XXARMS_TRG_EVALUATION_PKG.XX_COURSE_GOT_EVAL')+,
SQL Statment :-
select av.activity_version_id, avtl.version_name, av.language_id, av.start_date,
av.end_date, av.version_code, i.category_usage_id, upper(avtl.version_name) AS SORTVERSIONNAME,
XXARMS_TRG_EVALUATION_PKG.XX_COURSE_GOT_EVAL(i.category_usage_id, av.activity_version_id) Course_Flag from
ota_act_cat_inclusions i, ota_activity_versions av, ota_activity_versions_tl avtl
where i.category_usage_id = :1 and i.activity_version_id = av.activity_version_id and
nvl(av.end_date, sysdate + 1) >= trunc(sysdate) and
av.business_group_id = ota_general.get_business_group_id and av.activity_version_id = avtl.activity_version_id and
avtl.language = userenv('LANG') and
ota_learner_access_util.learner_has_access_to_course(:2,:3,avtl.activity_version_id) = 'Y'
And it is retriving the correct data for each row and i did not write any code in the RowImpl.
Thanks for your help in advance.
Regards...Ashraf -
I made a project with multiple tracks and had it all panned and mixed. Now it's only playing in the right speaker. Not even regestering a left side in the master volume? What happened, how can I get both sides back?
Thank you for that info.
For video, the codec is MPEG-4 Video (XVID) and for audio it says MPEG Audio Layer 1/2/3 (mpga).
There are two issues with that file:
The first is the Xvid CODEC (not meant for editing), and then the MPEG Audio/MPGA. I would convert that file, to something that is more editable.
Good luck,
Hunt -
Bluetooth headphones playback issues with iOS 6
Has anyone been experiencing some playback issues with the latest iOS 6 and Bluetooth headphones?
A few weeks ago, I bought a pair of Sony's MDR-1RBT Bluetooth headphones and ever since I updated my iOS devices (4S & iPad 2), playback of tracks has been lagging for the first few seconds. Whenever I choose a song on my iPhone or iPad's player, I just can't hear its first 3~10 seconds. I've contacted Sony about this issue and they bluntly replied that it's Apple's issue, but when I contacted Apple, they referred me to their Bluetooth connectivity site. In other words, my problem still hasn't been solved.
Could anyone help me solve this frustrating issue?
Thanks.https://us.en.kb.sony.com/app/answers/detail/a_id/37416/c/65,66/p/40940,41713,70 251/
-
Zen - AAC: Playback issue with long songs (± 15 min.)
Hi,
I made some tests with AAC Itunes plus files, and I've experiencing playback issue with long songs (when it's about 5 minutes or longer, like the second movement of Beethoven's third).
During?playback, there is random artifacts added, never at the same place.
I cleaned up my Zen 6 Gb and even formated it, and the problem still occurs. The latest firmware is installed.
Is this issue has already been reported?
Thanks.The Zen does in fact support AAC playback, but it's tricky--I've been dealing with this issue for a while, and I think it's finally solved. First of all, when you say "skipping," do you mean that the track skips ahead further into the same track, or does it skip to the next song with an error message like "There was an error with the audio file"? My problem was with the latter. There are a few possible solutions:
. Delete the erroneous track from your Zen, then re-transfer; in my experience, this corrects the problem, although sometimes it takes a couple of tries.
2. Make sure your AAC file is in iTunes Plus format (you can choose it in the ripping options in iTunes).
3. If you haven't already done so, upgrade to Windows 7. This means upgrading to WMP2, which recognizes AAC files and can transfer them to your Zen. It also means you can download a version of Creative Centrale (from the Creative Support site) specifically for the Zen, which replaces the Zen Media Explorer and Creative Mediasource, and which seems to handle AAC transfers much better (so far, I haven't noticed any of the playback errors, but you never know!). By the way, WMP2 and Creative Centrale will also transfer album art easily to the Zen.
Hope this is helpful. -
Issues with Exchange Account and Q10
Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
IanTo follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian
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