Playbook - Blackberry ID

1. Just discovered another problem with the playbook. When I select the gears icon next to the battery and go to Blackberry ID the playbook is unable to retrieve the ID info???? There is a green circle that keeps running but nothing happens.
2. When I connect to the laptop and log into the app account in the explorer there is a prompt for a playbook password. When I enter the password it tells me that password is incorrect. However when I sync my playbook with the desktop software and enter the SAME password it works??
This is a very unreliable tablet indeed.

Try the three button reset. Hold down the Power Button and both volume buttons at the same time for 15 seconds and then wait 1 minute then hold the power button only until the red light flashes then release it and wait for the PB to reboot which will be about 4 minutes. Try this and see if things work better.

Similar Messages

  • Playbook Blackberry bridge to browse photos on bb phone

    I did update 2.1 for the Playbook.
    I always use Playbook and Blackberry Bridge to show my clients photos I have on the phone .
    Now the system is more complicated because to see the next picture I have to turn off the remote control and then click again on the picture next click to "open the playbook photography" and so on.
    Besides the fact that it is slower through my bb 9810

    Just curious - how did you look at your photos before? What was different?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!

  • Digital Editions for BlackBerry Playbook

    Hi,
    I tried to download Adobe Digital Editions for my playbook. But I later leaned that it's not compatible with Playbook.
    Can somebody please let me know other way to check out books from public digital library for playbook.

    There are two possible issues.  One is whether the file is in .epub or .pdf format, the other is whether it has DRM (Digital Rights Management) applied to it.
    It seems there are Blackberry apps for .epub files.
    http://appworld.blackberry.com/webstore/content/50823/?lang=en
    http://forums.crackberry.com/playbook-apps-games-f243/best-epub-reader-726698/   talks about some.  I don't know if the name crackberry means they are for a cracked Blackberry only.
    Both these threads talk about NON-DRM .epub files.
    There are lots of non-drm .epub files for download: including almost all classics that are out of copyright (try project Gutenberg).
    Most bought books and library books have DRM applied.
    I haven't seen anything that says you can read DRM books on the Blackberry.
    There are hints one might be coming.
    http://nerdberry.net/2012/10/23/adobe-drm-for-epub-now-supported-on-blackberry-playbook-ta blet-and-blackberry-10/
    http://www.berryreview.com/2012/10/23/devs-adobe-reader-mobile-sdk-for-epub-drm-now-availa ble-for-playbook-blackberry-10/
    I would avoid converting to .pdf for reading if at all possible. 
    pdf format files don't flow to match your screen size and chosen font size, and are a pain for anything apart from their original application in printing.

  • Using Adobe Digital Editions and Adobe Content Viewer on Blackberry Playbook

    Hello, we have a Kobo eReader and a Blackberry Playbook.  We would like to sign out eBooks from our library but are having challenges.  We seem to be able to download the eBooks to the Kobo eReader, but can't seem to get the same connectivity with the Playbook.  The ADE will not recognize the Playbook as a separate computer so I can't authorize that device.  I found Adobe Content Viewer on Blackberry World and it is supposed to interact with digital documents.  I have tried to sign in with my Adobe ID on it and it will not recognize ID/Password although I can log in here just fine.  Some help here would be appreciated.

    Try Overdrive app http://apps.goodereader.com/playbook/blackberry-playbook-reading-and-news-apps/?did=180
    You should be able to  borrow, download and read library books on the Blackberry without using ADE at all.
    I haven't tried it, but look into the Aldiko app http://apps.goodereader.com/playbook/blackberry-playbook-reading-and-news-apps/?did=181
    That page also mentioned Moon+ http://apps.goodereader.com/playbook/blackberry-playbook-reading-and-news-apps/?did=182
    I use Bluefire, but not sure if it is available on Blackberry.

  • Blackberry ID - forgot password, forgot password recovery info, exceeded login attempts, why can't BB send me email to reset password.

    THE ISSUES ARE:
    1. FORGOT PASSWORD
    2. FORGOT PASSWORD RECOVERY INFO
    3. EXCEEDED ATTEMPTS TO LOGIN
    I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM. 
    What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account. 
    Why haven't I been able to find a solution to fix the problem?
    BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.
    When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
    If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID. 
    KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!
    CHECKED THIS OUT... 
    Workaround
    If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
    If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:
    Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
    To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow KB34137.
    Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
    Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
    Enter the Answer to the Password Recovery Question, then click OK.
    Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
    A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
    Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
    Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
    When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
    A confirmation message will display once the changes have been saved successfully.
    Moving forward use the newly created password whenever logging into BlackBerry ID.
     If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
    THEN CHECKED KB24157......
    Overview
    BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
    To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
    Local Authentication Lockout 
    On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
    Authenticating with their BlackBerry ID on the sign in screen
    Authenticating with their BlackBerry ID on the verify password screen
    Authenticating with their BlackBerry ID on the BBID edit screens 
    Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred.  On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
    Account Server Lockout
    Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
    The scenarios that increment the Account Server lockout counter are as follows:
    Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
    Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
    Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
    See KB26361 for information to reset a BlackBerry ID password
    Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices  (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).
    Forgot Password Lockout
    If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
    BlackBerry website (blackberry.com/blackberryid)
    BlackBerry PlayBook
    BlackBerry smartphone
    Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.
    THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
    Overview
    To change the BlackBerry ID password, complete the steps below for the specific device:
    From the BlackBerry 10 smartphone:
    Swipe down from the top bezel on the home screen and select Settings.
    Scroll down and select BlackBerry ID.
    Select Change Password.
    Enter the current password in the Current BlackBerry ID Password field.
    Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
    Select Submit to complete the password change.
    To confirm the change You have changed your password will be displayed.
    Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
    Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
    From a computer:
    Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
    Click Log in.
    Enter the BlackBerry ID Username (email address) and password, then click Sign In.
    Click Account Details.
    Next to Password, click Edit.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
    Click Done to exit from the BlackBerry ID account information screens.
    From the BlackBerry smartphone running BlackBerry 6:
    Navigate to Options > Third Party Applications > BlackBerry ID.
    Click on Change next to BlackBerry ID Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
    A confirmation message will display Your password has been successfully changed.
    Click OK.
    From the BlackBerry smartphone running BlackBerry 7:
    Navigate to Options > Device > BlackBerry ID.
    Click on Change next to BlackBerry ID Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
    A confirmation message will display Your password has been successfully changed.
    Click OK.
    From the BlackBerry Playbook tablet:
    Navigate to the Options icon.
    Select BlackBerry ID.
    Click on the Edit button next to Change Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
    A confirmation message will display You have changed your password.
    Click OK.
    If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
    Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.
    To generate a password reset email, complete the following:
    Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
    Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
    Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
    A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
    Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
    Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
    When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.  
    Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed. 
    A confirmation message will display once the changes have been saved successfully.
    Moving forward use the newly created password whenever logging into BlackBerry ID.
    Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
    IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION.... 
    Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution. 
    THANK YOU.

    Hi and Welcome to the Community!
    Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
    http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
    Hopefully, this information will be of use to you.
    That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
    http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
    Hopefully, this information will be of use to you.
    But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
    Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
    Cheers, and Good Luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • How to transfer files to and from the BB PlayBook

    Overview
    The following sections outline different methods of transfering files to and from the BlackBerry® PlayBook™.
    Wi-Fi® Sharing
    Complete the following steps to share files over a Wi-Fi connection:
    From the BlackBerry PlayBook home screen, select the settings icon.
    Select Storage and Sharing.
    Toggle Wi-Fi Sharing to ON.
    Tap Properties to verify network identification information. (PlayBook name, password etc)
    From a Windows or Mac based computer on the same network as the BlackBerry PlayBook, navigate to the IP address of the PlayBook which can be found under Settings > About > Network.
    On a Windows computer, open the Run dialog box and type \\127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry PlayBook)
    On a Mac computer, select Go -> Connect to Server... and type smb://127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry PlayBook)
    Users will then connect to the media folder which contains several subfolders such as documents, music, photos, videos etc.  Users can then move files between the computer and these folders.
    File Sharing with a Mac via USB connection
    To share files between a Mac and the BlackBerry PlayBook, BlackBerry® Device Manager will need to be installed. Complete the following steps to install BlackBerry Device Manager:
    Connect the BlackBerry PlayBook to the Mac.
    On the desktop or within Finder, double click BlackBerry PlayBook CD.
    Double click the BlackBerry Device Manager Installer to start the installation process.
    After reviewing the Read Me and License Agreement click Continue Installation.
    Reboot the computer when prompted.
    After the reboot is complete and the PlayBook is started, a message may be presented stating that a new network interface has been detected.  If this is the case, click on Network Preferences and click Apply.
    You may receive the error message  "You can't install the 'Network' preferences pane because it is already installed". *** If you receive this message,  See the additional notes for further steps, otherwise continue to step 8.
    After the PlayBook has been setup in Network Preferences, the PlayBook share will appear on the desktop whenever the PlayBook is connected to the computer.
    Click the Playbook icon on the desktop to display the PlayBook share.  Users can then move files between the computer and the PlayBook.
    File Sharing with a Windows® PC via USB connection
    To share files between a Windows based PC and the BlackBerry PlayBook, BlackBerry Device Manager will need to be installed. Complete the following steps to install BlackBerry Device Manager:
    Connect the BlackBerry PlayBook to the computer via USB cable.
    If BlackBerry Device Manager is not yet installed, the PlayBook will display a screen entitled Installing Drivers.
    On the computer, double click the BlackBerry PlayBook CD drive icon.
     Open the Drivers folder.
    Double click Setup.exe
    After selecting the appropriate region and accepting the License Agreement select Install.
    Select Finish and then OK to the prompt confirming that the PlayBook will need to be disconnected and then reconnected prior to use.
    Once reconnected to the computer, the BlackBerry PlayBook will be mounted as a Network Drive labelled PlayBook [PIN: 500AAAAA].  Double click the network drive icon to access the PlayBook folders.  Users can then move files between the computer and the PlayBook.
    Environment
    BlackBerry® PlayBook™
    Additional Information
    If you receive the error message  "You can't install the 'Network' preferences pane because it is already installed" while attempting to install the Network Device, complete the following steps:
    1. Click Ok and Navigate to System Preferences > Network
    2. Click Ok to accept the network changes. If you do not see the acceptance prompt, continue to the next step.
    3. Click the "+" under the listed device.
    4. Click Create on the RIM Network device interface screen
    Additional Notes:
    File and Folder creation is only available on the playbook within the sub directories of the file structure.  No folders can be created on the root folder of the drive.  This is by design.
    The main folders of the playbook are not meant to be modified renamed deleted or changed.  This is by design.
    While any file type can physically moved to the playbook the files capable of being opened by the playbook are still limited to KB26606, as well as KB26518.
    PLEASE DON'T FORGET TO GIVE KUDOS BY CLICKING THE STAR BELOW. THANKS

    After you connect your tablet via wifi in the network, you can also share files doing this:
    I personally have windows 7 in my laptops, and when I need to transfer files using my laptop, I open network and sharing center, then I click on see full map and finally I click on the icon  playbook-a185, the next screen will show you 2 folders: certs and media.
    Another way is opening windows explorer and on the left under network, see the computers listed on the network, find playbook-a185, click on it and will open the folders.
    Note: make sure you have file sharing and wifi sharing ON on the playbook. I turn OFF password protect so will be easier to access your files, and when you are done, you can turn password protection ON.
    Give kudos by clicking on the start please.
    Thanks!!

  • Blackberry ID Password reset email doesn't contain a link to reset password!

    I'm having the same issue that this guy had in this forum (which doesn't seem to have a solution?): http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Blackberry-ID-Password-Reset/m-p/1745415#...
    Basically, I'm trying to reset my Blackberry password for my Blackberry Curve. I get a password reset email when i request it, but the email does not contain a link to reset my password. The ENTIRETY of the email is as follows:
    "This email has been automatically generated. Please do not reply to this email.
    If you have not previously indicated that you wish to receive emails from Research In Motion Limited and/or its affiliated companies regarding exclusive offers and updates about BlackBerry products and services and you would like to do so, please click here.
    Research In Motion Limited, 295 Phillip St., Waterloo, Ontario, Canada, N2L 3W8
    ©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world."
    Does anyone know what the problem is? It's not my web browser distorting the email -- i've tried retrieving the email from Firefox, Google Chrome, and Internet Explorer.
    Solved!
    Go to Solution.

    That is very strange indeed...with only 2 possible causes I can think of.
    1) Your email app (on your PC) is blocking the link that is included in the email...many email apps will do this and sometimes you must override them. If you have an alternate interface to use (e.g., GMail webmail interface versus Outlook), then try the other and see if that helps. Depending on the email environment (e.g., private corporate email system), it is also possible that some gateway along the path is stripping out the necessary link(s) as a security measure.
    2) The reset email facility is actually broken, and the email does not contain what it is supposed to. If that is the case, then it requires formal attention from RIM. The only way to achieve that is for you to contact VZW and have them escalate your case into RIM.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    BSCF General Channel
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  • New OS and Blackberry World

    BlackBerry World claims to have new software and that we cant use BlackBerry World after April 3rd, today is 2nd,  without the OS update. But BlackBerry World thing won't launch for people with the new OS. Is it idioticly broken? Or are we not supposed to launch UNTIL April 4? Recap: new OS, on PlayBook, BlackBerry World new thing won't launch. BlackBerry World itself still works fine with the new OS. When press launch button it says error in your PURCHASE that you aren't making. Sends you to Knowledge Base which instructs you in how to download software updates. On the machine that HAS the current OS. 2.1.0.1917. If April 4th arrives and I am shut out of BlackBerry World I am going to be very angry. As will a great many other people. 

    i am unable to get the latest update also, maybe they took it off to fix an issue
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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  • How do i activate my playbook from Tanzania - East Africa

    I have a blackberry play book that i got from my friend in UK.
    The device registration is complicated due to ploblem with country registration. Is there any alternative way to make it working here in my country?
    much thanks from successive anser.
    regards,
    Dintel

    We have been waiting for an answer from the forum's conclave of experts, on the problem of countries that are not supposed to have Playbooks under Blackberry's political ideologies,   but none has come yet
    http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Blackberry-ID-agreement-problems/td-p/103...
    I would suggest you try pretending to be in the UK. Answer all the questions as if you were in UK. Come back if it works. 

  • Impossible to connect BB Playbook to Windows 8 PC

    Hi all,
    I'm new to Blackberry/Blackberry OS, and after numerous searches I have decided to post here in the hope that you can help me.
    I have my BB playbook since yesterday, and up until now it has been completely IMPOSSIBLE to connect the device to my windows 8 x64 HP laptop via USB. I have tried reinstalling the drivers, the desktop software (which, btw, appears to be completely useless) and the BB OS. Nothing has helped. I am kind of in despair here.
    When I look under 'Device Manager'/Network Adapters (in Windows), it says that 'This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)'. However, the drivers were installed from the BB playbook, so I have no idea how to fix this.
    Has anyone had a similar experience, and were they able to fix it?
    Thanks in advance!

    I have windows 8 64 bit and transfer my files without any problem between Playbook and Windows 8 64 bit. Blackberry Link works fine. Uninstall all old Blackberry Desktop software and reinstall BB Link
    You ca ntry using the following also.
    Info is fom Blackberry
    Home Support BlackBerry Knowledge Base
    How to transfer files to and from the BlackBerry PlayBook tablet and BlackBerry 10 smartphone
    Article ID: KB26068
    Type: Support Content
    Last Modified: 03-27-2013
    PrintEmail Document Bookmark
    Product(s) Affected:
    BlackBerry 10
    Z10
    Tablets
    Search the knowledge base:
    Visit BlackBerry Community Support Forums Follow us on Twitter® @BlackBerryHelp Collapse all | Expand all Jump to: Environment | Overview | Additional Information
    CollapseEnvironment
    BlackBerry PlayBook tablet
    BlackBerry Desktop Software
    Windows
    Mac OS
    BlackBerry 10
    Back to top
    CollapseOverview
    The following sections outline different methods of transferring files to and from the BlackBerry PlayBook tablet.
    Wi-Fi Sharing
    Complete the following steps to share files over a Wi-Fi connection for BlackBerry PlayBook:
    From the BlackBerry PlayBook home screen, select the settings icon.
    Select Storage and Sharing.
    Toggle Wi-Fi Sharing to ON.
    Tap Properties to verify network identification information. (PlayBook name, password etc)
    From a Windows or Mac based computer on the same network as the BlackBerry PlayBook, navigate to the IP address of the BlackBerry PlayBook which can be found under Settings > About > Network.
    On a Windows computer, open the Run dialog box (shortcut of Windows Key + R) and type file:\\127.1.1.1 or \\127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry PlayBook)
    On a Mac computer, select Go > Connect to Server... and type smb://127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry PlayBook)
    Once the device is connected to the computer, navigate to the media folder which contains several sub-folders such as documents, music, photos, videos, etc, the BlackBerry PlayBook user can then move files between the computer and these folders.
    Complete the following steps to share files over a Wi-Fi connection for BlackBerry 10 smartphone:
    Swipe down from the top bezel
    Select Settings
    Select Storage and Access
    Turn Access using Wi-Fi to On
    Tap Identification on Network to verify network identification information (BlackBerry 10 device name, username)
    From a Windows or Mac based computer on the same network as the BlackBerry 10 smartphone, navigate to the device matching the name found in step 5 under network devices or navigate to the IP address of the BlackBerry smartphone which can be found under Settings > About > Network > Wi-Fi.
    On a Windows computer, open the Run dialog box (shortcut of Windows Key + R) and type file:\\127.1.1.1 or \\127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry PlayBook)
    On a Mac computer, select Go > Connect to Server... and type smb://127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry 10 smartphone)
    Once the device is connected to the computer, navigate to the media folder (for local device storage) or removable_sdcard (microSD card storage) which contains several sub-folders such as documents, music, photos, videos, etc, the BlackBerry 10 user can then move files between the computer and these folders.
    File Sharing with a Mac via USB connection
    To share files between a Mac and the BlackBerry PlayBook, BlackBerry Device Manager will need to be installed.
    Complete the following steps to install BlackBerry Device Manager:
    Connect the BlackBerry PlayBook or BlackBerry 10 smartphone to the Mac.
    On the desktop or within Finder, double click BlackBerry PlayBook CD/ BlackBerry Link Installation.
    Double click the BlackBerry Device Manager Installer to start the installation process.
    After reviewing the Read Me and License Agreement click Continue Installation.
    Reboot the computer when prompted.
    After the reboot is complete and the BlackBerry PlayBook or BlackBerry 10 smartphone is started, a message may be presented stating that a new network interface has been detected. If this is the case, click on Network Preferences and click Apply.
    After the PlayBook or BlackBerry 10 smartphone has been setup in Network Preferences, the PlayBook share will appear on the desktop whenever the PlayBook is connected to the computer.
    Click the Playbook icon on the desktop to display the PlayBook share. Files can now be transferred to and from the BlackBerry PlayBook.
    Note: If error message You can't install the 'Network' preferences pane because it is already installed. See the additional notes for further steps.
    BlackBerry Device Manager is also included within the BlackBerry Desktop Software for Mac. To download, please visit www.blackberry.com/mac.
    File Sharing with a Windows PC via USB connection
    To share files between a Windows based PC and the BlackBerry PlayBook, BlackBerry Device Manager will need to be installed. Complete the following steps to install BlackBerry Device Manager:
    Connect the BlackBerry PlayBook to the computer via USB cable.
    If BlackBerry Device Manager is not yet installed, the BlackBerry PlayBook will display a screen entitled Installing Drivers.
    On the computer, double click the BlackBerry PlayBook CD drive icon or BlackBerry Link Installation.
    Open the Drivers folder.
    Double click Setup.exe.
    After selecting the appropriate region and accepting the License Agreement select Install.
    Select Finish and then OK to the prompt confirming that the PlayBook will need to be disconnected and then reconnected prior to use.
    Once reconnected to the computer, the BlackBerry PlayBook or BlackBerry 10 smartphone will be mounted as a Network Drive labelled PlayBook [PIN: 5XXXXXXX] or BlackBerry [PIN: 2XXXXXXX] .
    Double click the network drive icon to access the PlayBook or BlackBerry 10 smartphone folders.
    Back to top
    CollapseAdditional Information
    If the error message You can't install the 'Network' preferences pane because it is already installed is received while attempting to install the Network Device, complete the following steps:
    1. Click OK and Navigate to System Preferences > Network
    2. Click OK to accept the network changes. If the acceptance prompt is not displayed, continue to the next step.
    3. Click the + under the listed network devices.
    4. Click Create on the RIM Network device interface screen.
    Notes:
    File and Folder creation is only available on the BlackBerry PlayBook within the sub directories of the file structure. This is by design.
    The main folders of the BlackBerry PlayBook are not meant to be modified renamed deleted or changed. This is by design.
    While any file type can physically be moved to the BlackBerry PlayBook the files capable of being opened are still limited to KB26606 as well as KB26518.
    Wi-Fi File sharing should work with any Operating system such as Linux, however it

  • Playbook with OS 2.1

    Playbook with O S 2.1 No connecting to the Z10 for use the TETHERING to connect to the Internet in areas that is not a WI-fi connection, My service Provider said that is a problem with the OS of the Playbook and they don't have idea if Blackberry is going to fix that problem,
    any one have any Idea about this problem, Thanks for any reply to this....???????

    Bb world version is 2.5.10.  There is version 3.8.1 (june 2013)  bellow but you will have to sideload it using something like chrome playbook app manager.
    http://apps.goodereader.com/playbook/blackberry-pl​aybook-reading-and-news-apps/?did=12240
    Sideloading
    http://crackberry.com/sideloading-made-easy-playbo​ok-app-manager-browser-plugin
    Sarah.

  • Is online survey spam or real?

    Today I received an email "Share your thoughts on BlackBerry PlayBook"
    BlackBerry® (RIM) wants your feedback!
    Hello,
    We would like to congratulate you on being one of the first people to purchase a BlackBerry® PlayBook. We hope that you are enjoying the experience of owning this device.
    At BlackBerry, the opinions of our customers are extremely important to us. For that reason we would like to invite you to tell us what you think about your BlackBerry® PlayBook. We are also interested in finding out more about what prompted you to purchase the BlackBerry PlayBook in the first place and the extent to which the ownership experience is living up to your expectations.
    Please complete the survey on or before June 30th, 2011.
    The survey will only take about 15 minutes for you to complete.
    We greatly appreciate you taking the time to respond. All your personal details and responses will be kept strictly anonymous and confidential, and you will not receive any marketing messages as a result of your participation in the survey.
    Many thanks in advance,
    The Research In Motion Team
    If you have any questions about the survey, please email GfK NOP Market Research at ...
    Before I complete this, giving whatever information they may want, I need to know that this is a valid BB email request.  Thank you.
    Solved!
    Go to Solution.

    I did a little scouting around and this appears to be legit. GfK group is seems to be a reputable marketingh research firm. And, although you must decide for yourself, I would not hesitate to complete the survey if I had the time (which I do not).
     http://www.gfk.com/
    In the dark and need a sky map?
    Discover What's up at App World.
    Follow What's up on Facebook

  • OS 1.0.5.2304 Is Here

    OS 1.0.5.2304 is ready for download. I'm downloading it now.
    Just realized there is another thread on this.
    http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/BlackBerry-Playbook-upgrade-OS-v1-0-5-230...
    http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/PlayBook-Updates/td-p/1129601/page/2
    Chris --- http://www.twitter.com/chrispycrunch

    Paulodactyl wrote:
    So what drug were they on?
    Do you see symptoms you recognize?
    Sheez man, why the smart cracks? Are you here for help and support or just to rant?
    If so, rant noted.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Buying a tablet. few questions.

    hello,
    I am thinking of buying a tablet. As i am embarrassed of Android stability and dissapointed of Apple's policy when it comes to connect iPad to a non-Apple devices it points me out to BlackBerry Playbook. Quite reasonable as I am very pleased working on Q10 smartphone already.
    Before buying I need to dispel some doubts. I will use my tablet actually only for two purposes. As a navigation device on trips (mostly as a map) - so I need good GPS (at least like in Q10, it has good GPS), possibility to receive network connection from my smartphone (best via Bluetooth) - as there is no wifi internet in the forest or mountains - and also a battery which can stand such a tasks for few hours. As the only map I use is google maps I need it working - I knwo there is sideloading, but is GMaps working on Playbook - i know it works on BB10.
    The second purpose is networking. I and my girlfired currently share Desktop computer and I like to not have a laptop. I prefer tablet. Can sombody confirm that facebook games like Monster World work on PlayBook, as she likes it for relaxing?
    I am total noob when it comes to playbooks, BlackBerry doesn't seem to make a bid for new customers - can't find informations I need. What OS is on PlayBook 7.0, or 2.0? I am confused in that matter.
    I know it's different OS than BB10, but I am currently using 1.2 of 2.0 GB, so is 1 GB on Playbook enough to smoothly browse network, or google maps?
    Are there versions with screen of bigger resolution than 1200x600?
    Can I somehow connect phisical keyboard to a tablet (pc keyboard or dedicated one)? - I hate touch keys
    Thank you all in advance!
    Marek

    facebook games built in flash will tax the RAM on playbook.
    There are BT keyboards you can get but i have not tried any yet. There is an OEM keyboard that is expensive that also has a track pad. Ebay has them at times.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Bb bridge

    just got my playbook, since yesterday i've trying everywhere to download bb bridge on my torch 9800 but app world doesn't work in saudi arabia where i live.
    is there anyway to get that application or i must travel where app world is working to get it
    Solved!
    Go to Solution.

    For those that are left in the cold without AppWorld or by AT&T (and possibly others),
    here are OTA links for the latest BlackBerry Bridge that enables BBM
    on the PlayBook:
    BlackBerry Bridge 1.0.0.83 OTA for OS 5
    BlackBerry Bridge 1.0.0.83 OTA for OS 6
    These downloads are for your phone, not for the PlayBook.
    NOTE:
    To get BBMessenger on the PlayBook, you need to apply both the Bridge update
    (1.0.0.83) and the BBM update (5.0.3.22) on the phone.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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