PlayBook Bridge issues
2nd time I have had this problem. Bridge e-mail dose not open.white. Flashing screen.did wipe last time, trying to avoid.
Wiped what, last time?
Could you please post some detail of what you're seeing, when you see the white screen, what you've wiped in the past?
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Similar Messages
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Playbook Bridge Calendar Not Showing What's on the Phone Calendar
There are calendar items that display of my Curve 9330 but not on the Playbook bridge calendar . If I open the calendar item on my phone and from the menu select either "save" or "send," the item will appear on the Playbook bridge calendar - but it then disappears if I close the calendar and reopen it, or when the Playbook wakes up after it goes to sleep.
This issue pre-dates the OS upgrade and still exists. For many months, everything worked fine, but then this problem arose.
I have reinstalled- re-Paired, re-booted. I backed up the Playbook, reinstalled the OS, deleted and reinstalled the bridge on the phone, pulled the phone's battery -- whatever I try, I still have the same problem - the bridge calendar does not show what is on the phone's calendar.
Appointments added to the calendar on my desktop (we use Lotus Notes) show up on the phone but not in the bridge calendar.
I don't use the native calendar.Hi JerryPasternak,
I would recommend contacting BlackBerry® PlayBook™ tablet support for further investigation into this issue. You can find the contact information here: http://bbry.lv/MgKtEp
Thanks.
-FS
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Click Solution? for posts that have solved your issue(s)! -
Playbook & Bridge 2.0 - Bridge browser not available on Playbook
I have a Torch 9800/6.0 OS - Carrier Telus Mobility.
Upgraded Playbook to 2.0 this morning and Bridge on Smartphone to new 2.0 version. When accessing Bridge on Playbook; Bridge Browser is no longer an option. I also have a enterprise activated torch 900/6.0 OS on Rogers. Same version of BlackBerry Bridge. If I pair my Playbook with the Rogers/enterprise activated Torch the Bridge Broswer shows up on Playbook; when I pair my Playbook with teh Telus/personal Torch, no Bridge Broswer shows up. All other Bridge options are there.
Any suggestions? Is this a RIM or Carrier issue?I actually have Bridge on the Playbook and it is there when testing with both devices and the options that display when you click on Bridge all work. The issue I have is that Bridge Browser icon/option does not even appear under Bridge. It does when connecting to the same type of device that is enterprise activated and on Rogers, but not when connecting to the personal device which is on Telus.
I have deleted Bridge from both Smartphones and reinstalled the latest from AppWorld for both - to make sure I was comparing the exact same versions (battery pull reboot performed as well). No change in the results. -
FLASHING PLAYBOOK BRIDGE MESSAGES BUG GRRR AGAIN
Ok, this is the second or third time I have had to wipe and reinstall the OS on both my phone and playbook.
What is happening is when i try to open the messages app on the blackberry playbook bridge messages is it will open and then close, then reopen repeatedly. Open, close, open, close indefinitely. This seems to have started after I added music to my bold 9700 yesterday via USB. I suspect that the USB connect, disconnect process is corrupting files on the phone or playbook. If corrupt OS files are the culprit, a subroutine that identifies corrupt files in the bridge system and then works with RIM software update servers to identify, repair, and replace the corrupt files over the internet would be much better than an entire wipe. I have seen USB corrupt many files on many devices, during the attach and eject process.
Bridge messages seems to work fine and then something is causing it to fail.
EITHER WAY, IDENTIFY THIS BUG IN THE BRIDGE AND RELEASE A FIX, IF YOUR NEW BB 10 COMES OUT WITH BUGS LIKE THIS IT WILL BE VERY BAD FOR THE BOTTOM LINE.
BTW, I TOTALLY SUPPORT THE DECISION TO DELAY THE BB10.
Set-up
- Blackberry Bold 9700
- Bridge version 2.0.0.33
- Blackberry Playbook 64gb Latest OS as of 7-12-12
- Mac OSX Snow Leopard Latest, 32bit mode. MBP core 2 duo 2.1ghz, 8gb ram 13" screen 2009 era.Not sure if you have tried this. I changed the date on my playbook (one year back ) and the messages bridge worked fine. Go back and fubar again. Bummer.
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BB playbook Bridge message app won't open.
I updated my OS today and after that the BB Playbook Bridge message app, when trying to open, just blinks like constant rápid reloading and does not open even after restarting the playbook. Other bb Bridge apps work fine. How to fix this?
I have the same thing happening to me today. What did you do to fix it. All the other apps in Blackberry Bridge work fine on my Playbook, it's just the messages. I have tried re-starting both devices but I still can't display the messsages, just the annoying white to black flashing screen.
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HELP - BBM does not work on Playbook (Bridged)
Hi Folks,
Looked into other threads but all problems seem to be related to older versions.
I am new to the whole Blackberry Lifestyle.
Currently own, Playbook (wireless) and Torch 9860 for about two weeks - enjoying them independently.
ANY HELP would be appreciated.
Just tried the Bridge function but the BBM does not work.
It is funny cause my Playbook does get a notification for any BBM I receive, the remote works, the contacts can be seen on playbook but when I click on BBM notification it I get a message "Your Version of Blackberry Messenger is not compatible with Blackberry Bridge. Download the latest version of BBM to use it on your playbook.
I did what I normally do - googled it. Found out the specs and I do have all updated apps.
On my 9860 I have
7.1.0 System
Bridge 2.0.0.35
BBM 6.1.0.55
This is not linked to BES or anything - purely personal.
I have already restarted my phone and playbook with no luck.
I am new, so not sure of the difference between stuff like hard set, shutdown etc etc or other technical terms - so would appreciate if you assume that I am a complete dummy.Hi playbookfun and welcome to the BlackBerry Support Community Forums!
Have you tried updating to the latest version of BBM™? If not, I would recommend trying that by going to www.blackbery.com/bbm from your BlackBerry® Browser.
Thanks.
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
Blackberry Bridge issues after update
New to the forum and need help!
I have a Torch 9810 and PlayBook
Torch 9810 7.1 bundle 2061
Blackberry Bridge 2.1.0.26
PlayBook OS 2.1.0.1088
BES is used
The Bridge connects to the PlayBook and will allow remote control and bridge browser to be used. However, although the email, text and BBM alert icons appear on the PlayBook they cannot be opened. The Bridge contacts and calender will also not open on the Playbook.
When attempting to open Text messages on the PlayBook the notice "Text Messages was disabled by IT policy" is displayed. There is no IT Policy in place.
When attempting to open BBM on the PlayBook the notice "You must accept the BlackBerry Messenger Licence Agreement on your smartphone to use BBM on your PlayBook". It has been accepted on the phone.
I've tried unpairing, rebooting both devices and repairing to no avail.
Any ideas appreciatedHi and Welcome to the Community!
Contrary to your belief, there is indeed an IT Policy on the BB...the error message is quite clear on that point. While it is possible to check for an IT Policy via this procedure:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
it is also possible for there to be a "stealth" IT Policy, which gives no hint of its existence save for those error messages. If your BB truly is not now associated with any BES system, then there are procedures you can follow to cleanse it of the latent IT Policy (which could be there as a result of, sometime in its life, the BB being associated with BES...but not being properly cleansed when it was removed from BES...it's not an automatic process to remove the IT Policy). On the other hand, if your BB is associated with BES, then you need to talk to your BES admins for assistance as they control everything.
To cleanse your BB, first take a full backup:
KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows
Next, take a manual inventory of all of your add-on apps, license keys, etc...this process will return your BB to a NIB state, and you will have to reinstall everything from scratch (and, before you ask, no there is no other way).
Next, conduct this process:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Now, get your BB properly running on your carrier network, by conducting the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Next, do a SELECTIVE restore from the backup you took earlier...do not do a wholesale restore, if you do, you will restore the offending IT Policy and be right back where you started. Skip over any databases that are not critical, especially those that have anything at all to do with IT Policy:
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
KB03974 BlackBerry smartphone database list
Now, reinstall all of your apps, reapply those license keys, and reconfigure to your preferred settings. With all of that, you should be cleansed of the IT Policy and should be able to perform the things you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Playbook Bridge Browser Network error
The Bridge connected fine to my blackberry and all bridge apps are working well EXCEPT bridge browse. With bridge browse i get the window launch and then:
Error
a network error occurred
please try again later
No more information given by the browser. I would like to know if this is a bug or if it is possible that the playbook cant bridge with internet to my 9700 as if it is the later I will need to return the unit.The big issue with it is going to be speed. Bluetooth is going to be the bottleneck, but hopefully they can find a way to increase the speed. It would be great if they could develop it to use a WiFi link between your BB and the PB, it would eliminate the bottleneck.
I would just be happy to have it load a page properly! -
I'm an happy user of the PlayBook since 3 weeks but since the begining, the Bridge Browser is not available. The bridge is working well but the Bridge Browser is not visible. I've a BES activated on my Blackberry 9800 (Torch). I'm convinced that this is probably a setting issue on my mobile (Torch) but i'm unable to fix it. It already tried to resend the service books, to wipe the mobile+tablet. I also tried with the BIS (after the wipe) without restoring the settings. I tried a lot of things, but the icon is not visible. Do you know if it can be solved easily?
ThanlsSome more information here.. I made a little test via an application and the result is below; is someone who can see if there are IT restriction there?
Transport: Direct TCP (HTTP)
Result: pass
Response: 200
Length: 84561
URL: http://www.google.ca:80/search?q=blackberry;deviceside=true
Log:
Coverage Status: Online
Connecting to http://www.google.ca:80/search?q=blackberry;deviceside=true
Openning connection
Connection opened
Getting response code
Got response: 200
Reading content
Received content. Length: 84561
Closing connection
Connection closed
========END OF LOG========
Transport: Direct TCP (Socket)
Result: pass
Response: 200
Length: 82451
URL: socket://www.google.ca:80;deviceside=true
Log:
Connecting socket to socket://www.google.ca:80;deviceside=true
Openning connection
Connection opened
OutputStream opened
Sent:
GET /search?q=blackberry HTTP/1.0
Received content. Length: 82451
Closing connection
Connection closed
========END OF LOG========
Transport: MDS (HTTP)
Result: pass
Response: 503
Length: 29
URL: http://www.google.ca:80/search?q=blackberry;deviceside=false
Log:
Coverage Status: Online
Connecting to http://www.google.ca:80/search?q=blackberry;deviceside=false
Openning connection
Connection opened
Getting response code
Got response: 503
Reading content
Received content. Length: 29
Closing connection
Connection closed
========END OF LOG========
Transport: MDS (Socket)
Result: pass
Response: 503
Length: 151
URL: socket://www.google.ca:80;deviceside=false
Log:
Connecting socket to socket://www.google.ca:80;deviceside=false
Openning connection
Connection opened
OutputStream opened
Sent:
GET /search?q=blackberry HTTP/1.0
Received content. Length: 151
Closing connection
Connection closed
========END OF LOG========
Transport: Unite (HTTP)
Result: fail
Response: -1
Length: -1
URL: No url available
Log:
Coverage Status: Online
Skipped test: No Unite service records found.
Transport: Unite (Socket)
Result: fail
Response: -1
Length: -1
URL: No url available
Log:
Skipped test: No Unite service records found.
Transport: BIS-B (HTTP)
Result: pass
Response: 200
Length: 84585
URL: www.google.ca:80/search?q=blackberry;***
Log:
Coverage Status: Online
Connecting to www.google.ca:80/search?q=blackberry;***
Openning connection
Connection opened
Getting response code
Got response: 200
Reading content
Received content. Length: 84585
Closing connection
Connection closed
========END OF LOG========
Transport: BIS-B (Socket)
Result: pass
Response: 200
Length: 99318
URL: www.google.ca:80/search?q=blackberry;***
Log:
Connecting socket to www.google.ca:80/search?q=blackberry;***Only disclosed to ISV partners of RIM.
Openning connection
Connection opened
OutputStream opened
Sent:
GET /search?q=blackberry HTTP/1.0
Received content. Length: 99318
Closing connection
Connection closed
========END OF LOG========
Transport: WAP (HTTP)
Result: fail
Response: -1
Length: -1
URL: No url available
Log:
Coverage Status: Online
Skipped test: No WAP service records found.
Skipped test: Please provide WAP parameters
Transport: WAP (Socket)
Result: fail
Response: -1
Length: -1
URL: No url available
Log:
Skipped test: No WAP service records found.
Skipped test: Please provide WAP parameters
Transport: WAP2 (HTTP)
Result: pass
Response: 200
Length: 86671
URL: http://www.google.ca:80/search?q=blackberry;deviceside=true;ConnectionUID=GTCP BIBS
Log:
Coverage Status: Online
Connecting to http://www.google.ca:80/search?q=blackberry;deviceside=true;ConnectionUID=GTCP BIBS
Openning connection
Connection opened
Getting response code
Got response: 200
Reading content
Received content. Length: 86671
Closing connection
Connection closed
========END OF LOG========
Transport: WAP2 (Socket)
Result: pass
Response: -1
Length: 967
URL: socket://www.google.ca:80;deviceside=true;ConnectionUID=GTCP BIBS
Log:
Connecting socket to socket://www.google.ca:80;deviceside=true;ConnectionUID=GTCP BIBS
Openning connection
Connection opened
OutputStream opened
Sent:
GET /search?q=blackberry HTTP/1.0
Received content. Length: 967
Closing connection
Connection closed
========END OF LOG========
Transport: WiFi (HTTP)
Result: pass
Response: 200
Length: 84533
URL: http://www.google.ca:80/search?q=blackberry;interface=wifi
Log:
Coverage Status: Online
Connecting to http://www.google.ca:80/search?q=blackberry;interface=wifi
Openning connection
Connection opened
Getting response code
Got response: 200
Reading content
Received content. Length: 84533
Closing connection
Connection closed
========END OF LOG========
Transport: WiFi (Socket)
Result: pass
Response: 200
Length: 82448
URL: socket://www.google.ca:80;interface=wifi
Log:
Connecting socket to socket://www.google.ca:80;interface=wifi
Openning connection
Connection opened
OutputStream opened
Sent:
GET /search?q=blackberry HTTP/1.0
Received content. Length: 82448
Closing connection
Connection closed
========END OF LOG======== -
Bluetooth/Bridge Issues!
I am having issues trying to set up the bridge on my playbook. I have had the playbook for a year and just got a Z10. So in trying to set it up I have found that the bluetooth will not connect. I switch it to on and it switches right back to off. Also when I am in the set up page and have to the page where there should be a code to scan, there is no code. I have just done a wipe, so I am left with nothing, and still the same. Now I am back to square one. Thrilled!
I love my playbook. So far I am thrilled with my new phone. But am really frustrated that I cannot get them together as I thought I would.
Is there something I am missing or is it just not possible to link the two together yet?Hi ShannonRempel and welcome to the BlackBerry Support Community Forums!
Have you downloaded and installed the BlackBerry Bridge application onto your BlackBerry Z10 via BlackBerry App World? This is required to be installed on your device before you can setup BlackBerry Bridge.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
Edit task on the playbook bridge.
I'm not able to edit the text in a task with the bb bridge on my Playbook OS 2.1. I'm only able to enter one caracter per line.
I'm able to edit the task on my BB.
My BB is a Curve 9360.
Those any one have already get the same problem. Is they're a way to fix it.
Thanks,
PierrotTry completely deleting the BlackBerry Bridge and Bluetooth connections from both your BlackBerry smartphone and your BlackBerry PlayBook, then setup the connection again.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
PLAYBOOK BRIDGE - EMAIL ACCESS - MULTI SELECT DELETE FREEZE UP PROBLEM
I just purchased my BlackBerry Playbook Yesterday 04-30-2011, I updated to the latest OS Version: 1.0.1.1710
My playbook has been working awesome, with the exception of only having a few apps out so far... I love it. (I know the apps will come soon)
I have a Blackberry Curve 8530 on Sprint with OS Version:5.0.0.1030
When the bridge is connected it's working great. The only problem I have seen so far is this:
I've tried to check my email on my blackberry and multi select the emails as I go to delete them. When I delete the emails off my blackberry through the bridge one at a time it works GREAT. However when I use the multi select feature of the PlayBook to choose multiple emails to delete all 5-8 emails at a time I tap DELETE PlayBook ask me if I want to delete on device and/or online and, I choose on device and online. My playbook appears it will delete them like if I had selected one at a time, however it doesn't delete them, it's like the bridge freezes. Playbook acts fine and I can actually exit out of the bridge message window. I have to do a battery pull on my phone (BlackBerry Curve 8530) to get it to unfreeze. I've tried a couple of times with no success on this whole process. This is my first time posting here... Can someone help me with who I need to notify about this to get this issue resolved or at least addressed/duplicated? Anyone have any ideas? I could just individually delete the email but I like the feature of deleting multiple emails by selecting them and placing a "CHECK" beside the ones I would like to delete. Any questions please let me know!
Any help would be GREATLY appreciated!I can delete multiple messages one at a time on my Bold 9700 way faster than I can multi-select and delete on the Playbook. Sometimes mutli-select works, sometimes it hangs, sometimes it causes Bridge email to just close. On the Bold, delete just works.
Bold 9700 - 6.0.0.448
Playbook 64G - 1.0.3.1868
Bridge - 1.0.0.83 -
Bridge Issue: CS6 Unresponsive, how to make it respond?
2 second lag after clicking on any menu item.
4-8 second lag after right clicking on any image.
3 second lag while selecting images with arrow keys.
2 second lag selecting multiple images
My system is high performance:
. 12 Core 3.3Ghz Xeon Processors
. 24GB RAM
. Primary drive is 8 SSDs in a RAID0 configuration
. Dual nVidia Quadro FX5400
. OS: Win7 x64
CS5 and CS5.5 were very “snappy” in responsiveness on this system. CS6 Bridge works fine on my laptop, perfectly responsive.
Once Camera RAW or Photoshop are open, no issue working in these tools, so, the issue is bridge.
Here’s my debugging steps which have not worked to fix the issue:
Installed the latest camera RAW plug in from Nikon. Nikon D800 RAW .NEF files work in windows explorer and in CS5.5.
Installed all windows updates
Installed the lastest nvidia FX5800 card drivers
Uninstalled all Adobe products (reader, media player, etc.)
Uninstalled all plugs ins (HDR, noise, etc.)
Checked there are no fonts on the system (no TTF files)
Uninstalled Office 2013 to make sure there were no system font issues.
Uninstalled all Nikon software except the RAW plug in.
Deleted C:\Program Files\Adobe and C:\Program Files (x86)\Adobe
Searched for any Adobe reference in c:\Users\<my_username>\ (example AppData), and deleted it.
Cleaned the registry of any reference to Adobe or any dll related to Adobe or an Adobe plug in.
Rebooted multiple times.
Re-installed CS6 Master Collection. At this point it did not recognize my raw photos (.NEF from a Nikon D800).
Installed all Adobe Updates.
The updates fixed the camera raw issue
Ran FontTest.jsx – all fonts passed, none failed.
Tried Preferences:
Advanced -> Use Software Rendering : CPU utilization went up, but, no impact on the lag
Startup Scripts : Disabled all but Photoshop CS6
Increased Cache Size, Compacted Cache, Purged Cache, Different Cache organizations, etc.
Does anyone know how to fix this
bobI talked to support on Thursday and was told that someone would call within 3 days.
Of course no-one did. Adobe have gotten too big and when that happens support becomes bad, very bad.
The last problem I had with bridge was all the 'file type associations' were lost. I thought being a paying customer I will call on their help. Again Crap support, kept telling me the same thing set each one up individually. In the end I found a registry hack that sorted the problem out.
I’m all up for being legal and pay a lot of money on software making sure I am but I do understand that when a large company offers such bad support why people start thinking why pay.
Surely part of the Cloud subscription I pay should enable me to get support others who use the software illegally don’t get. Of course in reality I don’t. I don’t get any useful support.
I have to repeat myself for every department, wait around for calls that never come and hunt the forums for people who seem to do better jobs in informing others of how to solve problems.
I will keep updated on the problem as I know more. I will also like anyone else who is having to problem to message here. -
Adobe Bridge issue with index.html files
Hi, I have a perplexing problem.... Three weeks ago, I created a web photo gallery in Bridge. I transferred it to my website via FTP and it worked like a charm. Three days later I created another web gallery transferred it to my website using my ftp and the address of what I uploaded takes me to a blank page. I contacted my web hosting support and was told it looks like an issue with my index.html file. Here is a link to the gallery that is working: www.janieblanchard/com/galleries/prettylights/index.html
Here is the link to the site that is not working:
www.janieblanchard.com/galleries/macrogallery/index.html
Any advice would be so helpful, I've spend too many hours trying different galleries and uploading multiple times.
Thanks!What exact camera make and model?
What specific, exact version of Adobe Camera Raw (ACR) plug-in?
What specific, exact versions of Bridge and of Yosemite?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Bridge issues with opening photos in photoshop
Today I shut down my computer and when I opened it I can't open pictures from bridge to photoshop. It only gives me preview as an option. I have a Mac. I reset preferences and that didn't fix it. Any suggestions.
Me too. After upgrade I am unable to download epubs from jw.org directly to ibooks. Checked my moms and hers is the same. Very upsetting to have to go the long way by syncing to itunes on my pc to get recent literature. Who's issue: Apple or JW? What changed? Who needs to fix it? Who to ask? Don't take the update until this is resolved!! HELP!!!
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