Playbook hanging on "limited Warranty" Screen

Hope somebody can help....
I have a BlackBerry playbook that is hanging at the limited warranty screen, no ability to access WIFI settings, no text on screen except the title - never got past the Blackberry ID screen, now cannot do anything on device.
Have tried connecting to desktop manager but reports that it cannot connect due to it not being set up.
Have tried hard reset (power + volume buttons) however when the device reboots it just comes back to the limited warranty screen.
Any idea how to either factory reset or how to prevent hanging?
Thanks in advance.
Solved!
Go to Solution.

while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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