Playbook not powering up, not charging, nothing

Question

My BB playbook is not powering up when placed in the charging cradle or when plugged into a computer.  I have tried hard restart and all kinds of  things - I am not even getting a red light.
is there any way I can get it restarted, rebooted, or something so that it can take a charge.  I know it has to be powered up to charge - but right now nothing is working.  Please help!

Answer 1

paulmitt wrote:
 but is there a chance that my playbook is just finished ....:
Nope! It's just deeply and severely drained, and you'll notice references to that in the KB articles I linked for you.
This happened on one of my PlayBooks recently, and it too some patience and work...if it's not TOO deeply drained, you will begin to see some life eventually via the no battery icon, or a low orange glowing pulsating LED at the top of the device.
If it is VERY deeply drained, you will need to eventually use the PlayBook debricking method to bring it back to life. You will lose all media, pictures, etc., on the device however, if you have not made a previous backup.
Try this, while connected to your charger. Press and hold the Power key, up and down volume (-/+) all three buttons simultaneously, for about 10-12 seconds. You should the red LED blink and that should allow a reset of the PlayBook and to power up.
After charging 24+ hours:
1- Press the powerbutton for about 20 seconds
2- Charge PB for 2 minutes (use stopwatch)
3- Disconnect powercable for 8 seconds
You have to repeat step 2 and 3 total of 10 times. Then reboot by pressing power and + key for 22 seconds.
Other users have reported this reset their device and got it working.
You need to follow these instructions to "debrick" your PlayBook:
1. (skip this if the devce is dead due to no battery charge) Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. (skip this if the devce is dead due to no battery charge) Unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.
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