Playbook Orders Canceled, does RIM know about this?

I have seen several posts about discounted playbook orders canceled on shop.Blackberry.com or with extremely long wait times to receive the merchandise. Do the head executives and board of trustees of RIM know about this problem? I can't imagine that
they could given the magnitude of this problem, does RIM still love us as much as we love them? Certainly doesn't
seem so! I've been a Blackberry user for a long time and I planned to upgrade my Bold 9700 to a Torch 9810 because of this PB deal. If RIM doesn't right the ship I don't know how long I could continue to support/advocate them. My contract is up Feb 2012 and I certainly hope by then they will have all their ducks in a row. With that said I am willing to wait for my Playbook given it is one hell of a deal and it's Christmas time, big companies such as RIM always get inundated with massive orders. So I propose this... Given RIM glorious record in the past I say we give them a chance to make things right! What do you say?

Yea, there's a whole long thread here on the issue with shopblackberry.com backorders with statements from the CIO of that company about what they are doing ongoing to right their problem.
Does RIM know? I dunno. It's a big mess regardless, that certainly deserves some attention.
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