Playbook requires me to pay for support when it did not work from the beginning and they could not fix.
lack of email app- makes this may purchase virtually useless. because
cant bridge with my bb 9700. maybe twice after deleting from both, and rebridging, i got connections. i cant spend an hour bridging every time. since may this is unfixable. the support people cant fix it after dozens of hours. got lots.of emails from them though. asking if i was resolved. when i answered no, they asked me to do it all again. they have no fix for this.
can type documents, but cant email them to anybody. same with excel. no way to attach documents when the bridge doesnt work.
i am a ceo,and i am moving my entire organization off bb becuase of this.
have spent many many hours from the beginning in may, and now they want me to pay a 129 dollar fee to get support when it has not worked right from the beginning.
i bought an ipad today and i am absolutely blown away by how much better it is in every single way. dozens of bbs are going away now.
slow, no.email, locks up all the time, stand by button restarts tablet, no bridging without total reload on both devices. why would i go through this anymore? it is costing my business a fortune with myself and my people trying to make the playbook work.
we will get ipads and make more money.
i have tried to stay loyal to bb, but after being told i have to pay for support
when i did once get a connection through bridge, reply locked up everytime on an email. could not type.
I would like to add my support to this comment.
Strike 1) Bridging a BB 9700 with a PB is flaky at best. Even if you run the very latest software on both, it does not work properly. This is NOT a user issue but a programme/application issue. RIM software running on RIM hardware and O/S and NOT being able to connect properly = RIM fault.(see my other post: My Bridge connects, it exchanges data like passwords, number of unread emails and my playbook notifies me when someone calls my BB, but it does NOT unlock)
Strike 2) All this used to work fine during the 90d grace suport period (apart from the flaky bluetooth issue that required a hard reboot of the BB whenever the connection was broken in a bad way)
Strike 3) Now, after a PB OS upgrade (which I faithfully applied), several phone upgrades (due to another problem) and the latest Bridge application install, it all doesn't work anymore, 100 days after I bought the flipping thing. so I have a fancy ebook reader, not the productivity enhancing tool I can use on the go.
So now I am stuck with a forum that can't help, a technical database that does not contain this support information and a broken RIM application on RIM Hardware and O/S that I paid a lot of money for. And now they want more to look at this incident????? I am sorry but if this was a problem caused by usage, configuration or any other user error, I could understand it. But this is all completely in RIMs ballpark. I have done everything right. It connects. It just DOES NOT WORK!!!!!
As I said in my other post, an evaluation of the PB in my company is ongoing as a possible management tool by people I know quite well, as I work in the area, but my advice would definitely be to stay away until basic functionality like emails, attachments, calendars etcetera are all suitably solved and usable by the average manager with sausage fingers and no clue about bluetooth, hard reboots and who won't be able to hold down the power, + & - buttons at the same time as the fingers won't fit!!
So RIM, get your finger out, open up an email support channel or get some qualified support people go through this forum and help those people who have shown faith in your products and who now have real problems with your software and hardware. DONT HIDE BEHIND A STUPID SUPPORT FEE - MAN UP TO YOUR PROBLEMS!!!
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Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
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CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
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Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
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WebKit accelerated compositing is enabled.
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Video Display Information
NVIDIA Quadro FX 540
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iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
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**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
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DHCP Enabled: Yes
DHCP Server: 10.0.0.138
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Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
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Online: Yes
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