Playbook WiFi does not work after update

Hi, my name is George and I am from Greece. I purchased recently a second hand Blackberry Playbook and the first thing I did was a software update. After the update the device booted normally but it couldn't detect any of WiFi (802.11b/g) access points that I have home and in my work (3 different hotspots in total). I searched on the support site for the problem and I saw that some others have faced the same issue and they fix it by doing a full wipe out (factory reset). So I tried the same with no success, now my device boots and I am unable to complete the first registration that can only be done via WiFi. I also tried to re-update the device several times using the latest Desktop Software, but the result is always the same no Wifi detected.
I contacted the Greek subsidiary of the store that the device purchased and they told me that I must contact with RIM central branch because the RIM support policy about this product (Playbook) is that customer gets support directly from them. The store that the Playbook originally purchased is Expansys France and I have scanned the invoice as evidence of legal purchase and valid warranty.
Please advice me how can I get support for the product because I sent an email and the reply tells me that I need to submit BlackBerry inquiry via approved channel Blackberry Playbook wifi problem. I don't know how to do this so if anyone can provide me with a link I will be grateful.
Thank you very much.

You can find the Playbook support numbers here.
www.blackberry.com/playbook   click on support
Finally, at the state you are now, find an open free hotspot (no password required, such as a Starbucks or McDonalds) to do this initial setup stage.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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