Player freezing/not being recognized on connect to co

I have a Zen Xtra 30GB. Tonight, it began freezing every time I tried to connect it to my computer, completely out of the blue. The computer does not recognize the player when this happens. I have been taking great care of it, and have only had it for a couple of weeks now. I went into the rescue mode and tried to reload the OS, but it still froze upon connecting to the computer. Now, not only can I not connect it to my computer without it freezing, but I cannot use it otherwise off of my computer, as there is no more OS.
I am angry and would sincerely appreciate any help.
-Daniel

It would have been better to have tried a disk cleanup first. If the PC isn't recognising the player reloading the OS is the last thing to try, and then risky also.
Are you getting the same problem with another PC? Just to eliminate if there's a problem with the PC. Do you have another USB cable you can try?
Failing that it's time to either contact the shop you bought it from for a replacement, or Creative Support.

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