"player not connected" (it is connected!)... and no firmware n
Here are the hardware & software infos:
NOMAD Jukebox Zen Xtra (40gb) model #DAP-HD00
Creative Media Source [CMS] 3.30.2
Windows XP Professional 5. (Build 2600.xpsp_sp2_gdr.070227-2254 : Service Pack 2)
Windows Media Player [WMP] .0.572.5230
connects via USB 2.0
On the Zen it has no firmware but displays menu under the heading "Rescue Mode v.3 / Boot v.4, HW v0.0."
Upon plugging Zen into USB...
- On the Zen itself, it displays picture indicating connected status
- Windows recognises pops up a message asking what to do with it (sync with WMP, take no action, explore, etc)
- In Device Manager, it says: "working properly"
- In WMP under Sync tab, it says: "Select files to synchronize"
Problem in a nutshell: Software thinks the player is not connected even though it is. There is no firmware on the hardware, & I can't put any on because of the connection issue.
And here is the problem, in more detail:
It started when I upgraded to Windows XP (from 2000). The software still works great for ripping mp3s, but I can't put any of these mp3s onto the Zen.
I'd plug it in & there would be a message in the corner of the screen saying "NOMAD Jukebox 2/3/Zen detected: Organize Now". I'd click on it but within CMS it would then say "Player is not connected", & the same for WMP & Windows Explorer.
I tried uninstalling & reinstalling from the CD that came with the Zen, but nothing changed.
So I went to your website & downloaded some update files. I was able to update to CMS 3.30.2, but 5.0.38 wouldn't work due to "player not connected" (though it was). I updated to firmware .20.08, but still the same problems were occurring. So I tried the firmware 2.0.03 in order to get "PlaysForSure", & it wouldn't work because of "other applications" no matter how many I closed (including turning of "Detection" mode in CMS & ending all "CT*" processes). So I decided to do it in Windows Safe Mode since that's less programs running. This worked halfway, but Safe Mode didn't want me to install new hardware on it so it stopped. Back in Normal Mode, it finished installing the player as a "Windows Portable Device"/"MTP". But, in both Normal & Safe Mode it won't install any firmware because the "player is not connected".
By the way I have also tried numerous USB ports & cables, with no difference in results.
Thanks in advance for any help!
PS. I tried e-mailing customer support via the web form, but immediately got "undergoing site maintenance" error message.
Hm. No I didn't. Which article are you referring to I used this one - http://www.microsoft.com/windows/win...ionofthePlayer - but it doesn't say anything about registry keys.
If you mean the security changes in registry referred to here - http://ask.americas.creative.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=ww_english_add,U={B8F6030-DA4F-D3-94F4-00500463020E},Company={CEAE26D-879-4C00-AC9F-03BC258F7B70},d=3025443648,VARSET=ws:http://us.creative.com,case=0053 - then I have done that.
I tried searching the forums for "windows media player" & "registry keys", couldn't find anything else. (PS: the search engine isn't very good...)
But it seems you are referring to something else; please point me in the right direction.
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