Playing Sound Locks SMART Board Software

Several teachers at our school just got new Lenovo T520's with 64-bit Windows 7. We have SMART Board Interactive Whiteboards and run SMART Notebook software. When sound is played by this program, the program locks. I have been in contact with SMART Technologies, but we cannot tell what is going on. This is what we know:
- sound works on other programs
- Conexant audio drivers are up to date
- the SMART Notebook program works on other machines
- on our other Lenovo's (T510 32-bit Win 7)
- some other 64-bit Win 7 machines, various manufactures
- disabling sound enhancements doesn't keep the program from locking
- generic Windows sound drivers don't keep the program from locking
SMART Tech suspects something with audiodg.exe, but we can't figure it out.
I don't know if anyone on these forums uses SMART Board, but I thought I'd ask for general suggestions as we are clueless. any help would be appreciated.

shasselberg wrote:
Yes, we got this problem resolved on our computers. I don't know if it's the same on yours, but for us it was that our Lenovo's came pre-loaded with Corel Win DVD. This program has codecs that contain errors. It affected other program as well. Linked sound in PowerPoint would not play either. That may be the same issue you are having with your pdf files.
I suggest you uninstall any program from Corel or ULead as it uses the same codecs.
So the bug turned out to be neither from SMART or Lenovo, but from a third company who's programs just happened to be present. This was long and difficult to sort out, but had some great help from SMART Tech. You can follow the tread at the SMART Exchange Forum, which I suggest you join, if you have not already.
http://exchange-forum.smarttech.com/forums/t/7813.aspx?PageIndex=1
Hope it helps!
Interesting, I registered my Corel software DVD software which was suppose to allow me to get updates etc. However, the service packs they have for it are not allowed for the OEM versions. Clearly there are updates but we cannot install them when downloaded from Corel. I flags the version is not supported.
I suppose the solution is to purge the Corel software and invest in supported software which can be patched. The release installed is not the latested and they don't provide updates directly. It must be maddening that this is the case of your grief.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3

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