Playing videos in apple website.

I can't open videos from apple website, it asks me to download quick time which is built in my macbook, then it asks me to update software, when i tried to do so, i got a message that everything is up to date?

UPDATE - we went to the nearest Apple Store today, and played with 6 different MacBook Airs, and found this problem on FOUR of them.  They couldn't play the videos on the Apple website.  This stumped the sales staff until one of them went into Safari's File menu, selected "Reset Safari", then re-booted ... and it worked!
Came home, did the same thing ... it worked.
So now my question is: why does "Reset Safari" clear this up?

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