Playing videos on Zen Mozaic

I have a 6gb Zen Mozaic and I am having trouble finding videos that I can put on the player. I looked at the format of the sample videos that came with the player and they are .avi format so I tried to upload a few other .avi video files to the player and I got an error that said it cannot play that format...
Is .avi the only video file type supported or can it play other types of video files? Is there a video converter I can use to fix this? Which one works the best? And why won't it play the .avi file I tried to upload?
Thanks for the support

AVI doesn't say everything. Inside the AVI file there can be different video and audio formats. The AVI files you uploaded to the player probably won't play because they have an unsupported video or audio format in them.
The Mosaic only supports MJPEG as a video format, and the screen is 60 x 28 pixels. So I would try converting it to AVI, choose MJPEG as video format and set the resolution to 60x28 (or try higher, it will improve the quality but there is a limit where the player doesn't play it anymore..). Also set the aspect ratio to "full" or something similar, to prevent it from cutting off your video. And set the audio to mp3.
I like Format Factory (http://www.formatoz.com/). Although there is a drop-down list for the resolutions and bitrate, you can also just type it in that box and it will work.
Xmedia Recode is also a good one, it has about the same options (except hardcoding subtitles).

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