Playlist folders are supported on the new Nano! (and Classic)

Hi folks,
You may have noticed that in iTunes 7.4, playlist folders now show up when selecting which playlists to sync to your iPod. Originally, people thought this was just cosmetic on the iTunes side.
I am here to tell you now that it is not just cosmetic. The same folders that you create on iTunes will be ALSO shown on your new Nano (and Classic I assume). Previously, the navigation was:
Playlists->Playlist
Now it is:
Playlists->Folder->Playlist
Which also means you can hit Play on the Folder and it will play every playlist within that folder!

Anyone able to figure out how the ipod sorts playlists within folders?
On my itunes I have a folder of playlists for audiobooks. Within that, there's another folder for each nano and then playlists for the books on that nano. In ITunes, they appear in alphabetical order by playlist name, but on the Nano, it seems random: Here's a sample:
Beaton
Bond
Brett
Fletcher
Lippman
Robb
Stout
Crais?
Wren
Truman?
Any suggestions would be appreciated.

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Received the New Nano and Applecare

I am wondering how to register the Applecare for the new iPod Nano 6 gen. I just received. Also, should I register the Nano for the complimentary warranty or just register the Applecare. Do I need to register the Nano as a product first?
Would it be of any value to wait until the 90 day warranty is ready to expire before registering the Applecare for the Nano?
Thanks.

As stated earlier, my delivery and package slip made no mention of getting Applecare, even if it was auto enrolled. On the email I received after placing the order below the Nano 6 gen 16 GB was clearly the purchase of the Applecare.
Had I listened to the first rep who told me to not worry, everything is OK, just go to the Apple Store…blah blah blah. My gut feeling told me that this person was not interested in seeing if indeed I did get Applecare. Even if it is auto enrolled, the package slip for the contents purchased (just like the email I received after the purchase stated) should mention that Applecare did come with this order.
When I called BACK sgirard, and demanded to speak to a manager, it became clear to the manager that had the first rep looked under my order number and then looked for what was shipped that indeed it would have been clear that I DID NOT get the Applecare I paid for.
so your talk about Auto enroll and whatever else you are saying is not the way to find out if a person actually received the Applecare they paid for. Had I listened to you or the first rep, I would have later found out that I never did get Applecare and who knows what kind of a mess a year down the road it would have been to get it all sorted out.
the Support Executive who helped me when the manager at Applecare transferred me to the online support for online purchases did the research, she felt bad because I was told the incorrect information, just like you mentioned in your email.
So since I was determined to get somebody who would actually look at my order shipped (you will get some documentation that Applecare was ordered and applied to the order that was shipped) and found out that no, the Applecare was missed when the order was shipped.
So do not mislead people who come here for help. the Auto-enroll is great and it is good you have that reply driven into your head, but help them make sure they actually got the applecare they paid for if the ordered online. You would be more helpful to these people who are trying to figure out if indeed they did get the Applecare they purchased.

Does the new nano have a captions option?

I see that iTunes 7.4 now has a closed captions option under the "View" menu. Are the captions supported by the new nano? (I know it is a tiny screen but I have perfect vision and terrible hearing.)

It looks like it may only output captioning when you display on the TV. In the iPod nano feature guide it lists the captioning only under the "Watching Videos on a TV Connected to iPod nano." and then under the TV setup it lists "To set: Captions to display Do this: Set Captions to On."
By the way, the iPod nano guide is available online. I downloaded it last night. The file/download was named: "iPodnano_(3rd_gen)_FeaturesGuide.pdf" and here is the link:
http://support.apple.com/manuals/en/iPodnano(3rdgen)_FeaturesGuide.pdf

New nano and the broken shuffle that won't go away in iTunes

Situation: Had a 512 Shuffle for less than a year before it fizzled out. Bought a new 1G nano just this week. Love it but some problems with iTunes. (Running Windows XP)
The ONLY time that iTunes will recognize the new nano and let me update it is if it is plugged in through a restart of Windows. Everything works great then. I can update it to my heart's content.
Any OTHER time when I plug in the nano iTunes "sees" it as the old shuffle, which is of course dead.
I've tried multiple uninstall/reinstall (the Windows way, right?) of both iTunes and the iPod software. But there is something lingering in there that makes iTunes keep going back to the broken shuffle's playlist.
Any suggestions?
Dell Windows XP Pro

s'okay!
... this is a long shot. but what i'm wondering is if you've got a very weird version of this particular issue:
Windows confuses iPod with network drive and may keep iPod from mounting or songs may seem to disappear
(it would be a "doubled" version of this problem. Windows starts misidentifying the shuffle as the other drive, and an ipod_control folder makes its way onto the other drive. then when you plug in the nano, you get the confusion again, Windows sees the ipod_control folder on the other drive, and ends up thinking that that's the old shuffle ... that's the long-shot theory, at least ...)
love, b

.mov files on the new nano

Hi
I have just got the new nano and i cant copy .mov files on to it yet they will in my itunes.
can anyone help
thanks

it is probably the case that the .mov file is too big of a resolution, or maybe some other format issue. If you load them into itunes, and your ipod is connected, you can right click over the move in itunes and click "Convert Selection for iPod".
Beware though, if it is a large .mov file, it could take quite a long time (possibly hours) to convert it.

I just upgraded to the new iTunes and now my playlists are jumbled when I print them.

I just up graded to the new iTunes and now when I prints playlists, they are jumbled. It's not my printer...........only happens on iTunes.

Hi kevin n tracey,
If you are having issues with iTunes after an attempted update, you may find the following articles helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden

Does the new nano support gapless playback?

I listen to A LOT of trance/progressive stuff (Above & Beyond, Armin van Buuren, Paul Oakenfold, John O'Callaghan etc). Usually these albums are mixed, requiring gapless playback. Does the new nano support this?? VERY important to me that it does, otherwise would have to skip buying one and stick to my iPod 5G & iPod touch. I do like the new wearable design though...

Gapless playback and crossfade playback are 2 different things - buy a mix album and try playing it using crossfade playback - I'll let you figure out the difference (yes, really!).
Anyway, I've bought 2 (silver and red) and yes, they do support gapless playback.

I just got a new nano and downloaded the most up to date itunes then I plugged it into my computer and it does not turn on at all, no charge image and my computer doesn't even recognize that there is a connection. How do I fix this?

I just got a new nano and downloaded the most up to date itunes then I plugged it into my computer and it does not turn on at all, no charge image and my computer doesn't even recognize that there is a connection. How do I fix this?

By calling iPod tech support while you are under warranty. You also have 14 days to return it w/no questions asked for a replacement or your $$$ back.

When will the new Nano be out in other stores?

Ive just seen that its out in the apple store but does anyone know when it'll be rel

@iPod Whisperer:
I sent Apple an e-mail directly this morning and received the responses below. I'm not sure how (and from what source) you have different information than I do, but here are the official e-mails they sent me. My reading of them is that there WILL BE a new device for the nano that will enable walking & running to be tracked without the need for Nike shoes and the chip inserted therein. Since everything seems SO unclear right now, I'd rather be safe than sorry, so I will simply wait a few weeks or month, if need be, to hear definitely word from Apple via their web site AND in their retail store before I purchase it.
THIS SECOND FOLLOW UP CAME FROM APPLE TO ME.
Greetings from the iTunes Customer Support Team. I am an iTunes advisor, and I will be assisting you with your current issue until it is handled to your satisfaction.
Upon reading your email, I understand that are trying to find out the release date for the iPod Nano. I can certainly understand how eager you are to get this issue resolved, and I am happy to assist.
Robert, at this time Apple has not provided a release date. The best thing I can recommend is to continue to check the information the previous advisor provided to you.
I have personally voiced my concern on Apple's feedback page, as well as directing my customers who shared these frustrations. Please know that Apple is very receptive to the comments of customers. If this is something you would like changed, please send your comments to your feedback page. For your convenience, I've provided a link below to the feedback page:
http://www.apple.com/feedback/itunesapp.html
I hope this information proves helpful to you today. We very much appreciate your business and want you to have the best possible experience with the iTunes Store. Take care and enjoy your day.
THIS WAS THE FIRST RESPONSE I RECEIVED FROM APPLE TODAY
Thank you for your inquiry regarding the "new iPod Nano". I'm sorry, but I can't comment on rumors about decisions, products, programs, or promotions that Apple has not officially announced.
By withholding comment, Apple hopes to protect customers from making decisions based on information that is incomplete, inaccurate, or subject to change before the formal announcement. Apple believes this is the best way to ensure that all customers are treated fairly.
I appreciate your interest and encourage you to stay up to date on Apple news. Apple makes its company news available to the public through numerous channels, such as these:
The Hot News webpage: http://www.apple.com/hotnews
The Press Info webpage: http://www.apple.com/pr
Email newsletters: http://www.apple.com/enews/subscribe
Apple and the Environment: http://www.apple.com/environment
The Investor Relations webpage: http://www.apple.com/investor
Thank you for your understanding and I hope you have a great day.
HERE IS THE VERBATIM E-MAIL I PERSONALLY SENT TO iPOD SUPPORT AT NOON TODAY:
I was in the Apple Store this morning right when they opened. I asked whether or not there would be a new, physical product or if the "new" nano was just a software update because I specifically want the ability to track my walk and run without having the Nike shoes with the separate chip. They did not know, despite asking the store manager and inventory stockers. I called the main Apple number toll-free and the representative didn't know either, despite checking with a manager. Although the keynote address was somewhat unclear on this point, I was told it might not be available for a week and to check back. I am very suprised that a corporate Apple store and your main call center could not answer this simple question.Can I please get a definitive answer?
AS YOU CAN SEE, I AM ATTEMPTING TO GET INFORMATION DIRECTLY FROM THE SOURCE AT APPLE. WHERE DID YOU GET YOUR INFORMATION, iPOD WHISPERER?

The New Nano: Should I Buy?

I posted this question on the Macworld forum in response to their iPod Buying Guide, but figured I'd ask it here too. Here's my dilemma:
I have a first-gen iPhone (8GB) that I got last December running the 2.2 software update and have roughly 1100 songs on the iPod. It works great. My problem now is, ever since the new Nano was released, I've been smitten with it, especially after test-driving one at Best Buy. After that experience, I really, really want one.
And that's my issue: I WANT one, even though logic tells me I don't need it.
I should mention that I'm a little OCD when it comes to my iPod cuz I only have complete albums on there -- no playlists, singles, etc. I got a 2GB Shuffle last April so I could load up on all those hit singles that I don't want littering my iPhone's iPod. It's worked well for me -- just feed the little guy when I want and listen to it whenever the mood strikes.
I guess what I'm really asking is, is there any justifiable (practical) reason to getting a Nano?
Thanks in advance for any advice!
Steven
Message was edited by: linkinparklover81

The tech can be addictive!
In my case, I picked up a new Nano and relegated my old smaller capacity iPod to permenant Car duty with all my audiobooks.
If you are completely happy with what you have, why change?
However, if you decide you need more capacity or some other feature the new Nano has that your iPod does not, then go for it.
i

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of the

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of these ids are obsolete and I have no access to those accts. The songs all played on my old computer without prompting me for a password.
Any ideas how I can get around this hassle and get them all to play? We're talking about 800 songs that are being obstinate. The new computer is authorized under my "new" Apple id, which I have used for years.

Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

I just upgraded to the new mobile me calendar and now all my calendar entries on iCal have been erased. As I type this the calendar entries are still on the mobile me and iphone calendars. How do I restore the calendar entries to iCal?

I just upgraded to the new mobile me calendar and now all my calendar entries on iCal have been erased. As I type this the calendar entries are still on the mobile me and iphone calendars. How do I restore the calendar entries to iCal?

Please always post your System details when you have a query. The upgrade to the new MobileMe calendar produces different results, and different problems, with different versions of OSX.
Snow Leopard: during the upgrade process your iCal calendars should be moved to MobileMe (this can take some time and you have to wait for it to happen). Once done, your iCal reads the calendars from MobileMe so any changes made in either place will be visible immediately. If this has not happened then this Apple Tech Note provides instructions:
http://support.apple.com/kb/TS3397
Leopard: when the upgrade is completed iCal on Leopard will not be able to see the MobileMe calendars until an additional process is carried out, detailed in this Apple Tech Note:
http://support.apple.com/kb/HT4330
Tiger: iCal on Tiger cannot read the MobileMe calendars, period. The only workaround is to upgrade to Leopard, or Snow Leopard if possible (Intel Mac required).

I recently purchased the new nano (7th generation) and I love it except for one issue. On my old 2nd generation nano, when I played podcasts, it would play podcasts one at a time. So if I had 20 episodes of a podcast on the device, it would stop at the e

I recently purchased the new nano (7th generation) and I love it except for one issue. On my old 2nd generation nano, when I played podcasts, it would play podcasts one at a time. So if I had 20 episodes of a podcast on the device, it would stop at the end of each one.
With the new nano, I can select and play a podcast, but when it’s over, it goes straight to the next one without prompting. It keeps on playing all of the episodes of any podcast until you stop it manually. Setting the repeat function differently does not prevent episodes from being played automatically.
This can be very irritating when I only want to listen to one podcast. I’ve often fallen asleep listening to one episode of a podcast, only to be woken up hours later by the iPod working its way through all subsequent episodes. It is also annoying that any podcast which has started automatically in this way is marked as ‘played’ – even if you stop it within a few seconds. This makes it hard to keep track of what you have actually listened to.
Is there any way to set the iPod to play all the podcasts individually? I have read the User Guide from cover to cover, and can’t find a way of doing this.
MD

Dude or hot-spur,
Not fishy at all!!!! You really think I would have taken any more of my time to post a bogus rant? We'll no, it is unfortunately all true. I want to hear from anyone who is experiencing such problems not anyone else that wants to put there two cents in. I really don't need anymore hate or negativity. Just people's experiences because I feel like I am the only one having so many problems. Thank you
Yes, I have had some unfortunate bad luck to have so many problems at the same time, but some of them are just things you cannot do on the new OS.
Thank you again

I have a G5 mac using ver 10.4.11 and a newer mac using ver 10.8.4 these are networked. using the new mac i looked up my my photo on the old mac. It then said you need to upgrade your library which it did. Now the old mac can not open the photos

I have a G5 mac using ver 10.4.11 and a newer mac using ver 10.8.4 these are networked. using the new mac i looked up my my photo on the old mac. It then said you need to upgrade your library which it did. Now the old mac can not open the photos and say that I need to upgrade my I photo to a newer version. The old mac has no more support from apple in software update so I am not sure where I should go from here. can I use new soft ware with the old mac

The other part of the upgrade message was a warning that once you upgraded you would no longer be able to open the library with the old version which is exaclty what you did and what happened when you choose to continue
The iphoto library needs to be upgraded to work with this version of iPhoto. Your photo library will not be readable by previous versions of iphoto after the upgrade. The upgrade process may take several minutes depending on the number of photos in the library. Cancel or upgrade.
So now your choices are to not use iPhoto with the previous version using it onky with the newer version, restore your backup from before you did this upgrade or purchase iPhoto Library Manager and use it to rebuild the library using the older version of iPhoto (instructions are on their web site) thereby downgrading it (without projects)
LN

I have just bought an iPod Nano to replace my previous one which died,when I open my iTunes it does not show the new iPod, and refuses to allow me to sync my existing library, the new iPod does not show in my computer only on devices, any suggestions ?

Question: I have just bought an iPod Nano to replace my previous one which "died" My computer does not recognize the new iPod and only shows it in devices and printers. I cannot sync my existing iTunes to the new iPod, there is no way I can do it. Any help please?

Hey there longislandmacca,
It sounds like your iPod is not recognized in either Explorer, or in iTunes on your PC. That can be frustrating, expecially when its a new device. I recommend you use the following article to help resolve that issue named:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thank you for using Apple Support Communities.
Cheers,
Sterling

Playlist folders are supported on the new Nano! (and Classic)

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