Playstation of Exclusives for Gamer's Club

I noticed in this weeks ad (6/14/15) that there are NO Playstation 4 exclusives and theres two XBOX One exclusives. Why is that? There shouldn't be exclusives for one console when you cannot evenly divide them up among consoles. The two exclusives are Tomb Raider and Halo, with having two exlcusives, there should be more Playstation games to choose from or less XBOX games, in my opinion. Best Buy shouldn't discriminate amongst the consoles and list a fair share for each, regardless of title exclusives. So in this case, please add more Playstation games to the roster to supplement those that are exclusive to XBOX. Hope other customers agree.

We partner with the various console manufacturers on exclusive offerings and, due to release timing or promotional calendars, the offers may not appear to be equally spread between platforms. With that said, who else would like to see exclusives balanced between consoles when promoted?
Remember to vote for an idea if you like it!

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Save $10 on Any Xbox One Accessory for Gamer's Club Unlocked Members

Gamers Club Unlocked members can save $10 on any Xbox One accessory when they purchase a select Xbox One controller in-store or on BestBuy.com. The accessory and controller must be purchased in the same transaction.
Offer valid: 08/02/2015 - 08/15/2015
Offer available online and in-store
Shop BestBuy.com® and use your My Best Buy™ member ID.
Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.
“Must be a My Best Buy Gamers Club Unlocked Member to receive savings. My Best Buy Gamers Club Unlocked Member program is a 2-year paid membership and is valid in the 50 U.S./D.C., excluding P.R. Membership activation must take place in store only. May not be valid in combination with other offers. Savings will be reflected in your cart when all offer requirements are met. If you remove any of the qualifying items from your cart or cancel all or part of your order, you will not receive the promotional savings. Valid on in-stock items only. Limit 1. Offer subject to change. ”
Thank you for being a My Best Buy™ member and game on!

I very rarely, if ever, pre-order games at this point. I have a 33qt storage bin filled almost to the top with games from my backlog on JUST the PS3 as it is. But for the right price I would probably add to that already insane backlog even further.
I'm not saying they should bring back the coupons for the newest of the hot titles. But using them to fire sale some year or two old stuff that is just taking up valuable shelf space wouldn't be that bad of an idea. Maybe they could even get the publishers to offset some of those costs.
It just seems like when they upped the price of GCU and then eliminated the coupons they used to do, the good sale prices went along with them.

Gamer's Club

I went into Best Buy to join the free Gamer's Club membership in store but they told me that I could only sign up online. Where do I sign up for Gamer's club online? I haven't been able to find where to sign up online.

Hey saberdragon,
I hate to be the bearer of bad news, but the rep you spoke with was incorrect. Currently, customers can only sign up for the free version of the My Best Buy Gamers' Club by visiting one of our U.S. retail stores. We hope to have an online enrollment option again in the future, but this functionality has not yet been added to BestBuy.com.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Is the FREE Gamer's Club and it's offers gone for good now?

I ask because before the merging that was done on the Best Buy website a while ago there was a specific page where the regular Gamer's Club offers showed up. Now that page shows NOTHING except for the 'epic GCU bundle' and the $10 reward certificate for pre-ordering promotion if I remember correctly. There's not a single offer listed on there offering up a coupon for $x off of select items anymore. Then again those offers were restricted to ONLY being available online and only taking the discount off of regular prices anymore when they were posted.
This is the page I'm referring to: http://www.bestbuy.com/site/olstemplatemapper.jsp?id=pcmcat327600050019&type=category&skuId=&strId=&...
Not to mention I haven't seen the original non paid Gamer's Club mentioned anywhere in a while. Is it even possible to sign up for the freebie version of the Gamer's Club either in store or online anymore?

Hey CheapestGamer,
The core (free) Gamers' Club does still exist, but customers can currently only sign up for this option at our U.S. retail stores. Online enrollment may become available again at a later date, but prospective members will need to keep an eye on BestBuy.com for updates.
BestBuy.com > My Best Buy > Gamers' Club
http://bbyurl.us/MyBBYGC
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Bought Gamer's Club Unlocked but it doesn't seem to be activated

Hello! I would like to ask for a rep for help, back on Dec 21th, I bought a Gamer's Club Unlocked subscription but it seems it was only brought and not registered into my MyBestBuy account. Noticed this as I reserved a game yesterday and didn't notice anything different on my receipt.
Sadly, the receipt on which I bough my GCU account is missing but maybe something can be done by giving more information to a moderator like both number accounts and the date and place of purchase. Thank you.

Hello SsbCandidates,
I see that enuf has provided information in regards to the Gamers Club Unlocked membership and the "Gifting" option. Unfortunately, if you've purchased the "Gifting" version of the program, then you're going to have to go back to the store to have the item exchanged for the correct item.
I'll be happy to locate your receipt to provide to the store location. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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Free Version of Gamer's Club

Hello,
Firstly, I had initially bought the Gamer's Club Unlocked when it was on sale for $30, but after returning to the store twice to try to activate it, I just returned it because of all of the hassle.
I was back at Best Buy again earlier tonight, and was inquiring about the free version of Gamer's Club and tried to sign up for that since I was going to preorder an upcoming game. After 30 minutes of trying, the employee asked one of her colleagues about it, who simply replied that he didn't even know that there was a free version available. She then found another employee to help her, and after he tried for another 15 minutes, he simply concluded and told me that Best Buy no longer offers the free version of Gamer's Club. I wanted to ask here to see if that were true or not.
After being frustrated with trying to get the Gamer's Club Unlocked and giving up on that, I figured it might still be worth buying my games at Best Buy if I can get the 2x points. However, the Free Version of Gamer's Club is no longer available either, then there isn't much incentive to buy future games at Best Buy. So it would be nice to get a definitive answer about this. Thank you very much.

Hello xmonkee,
I want to start by thanking you for your interest in joining the Gamers Club program. I'm not sure why the store would say that because we still offer the free membership and the Unlocked for a fee. Please return to the store and speak to a manager if necessary.
You can view the options by clicking here. Again, I apologize for the trouble throughout this process.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamer's Club Unlock isn't unlocked ...

I pre-ordered some games on BestBuy.com recently and also purchased the Gamer's Club sub. I recieved a card in the mail and was instructed to bring it to the store in order to have it activated in my account. On the back of the card, there was a yellow strip instructing the cashier to peel it off and use the barcode underneath. So, I brought it into the store and they had no idea what I was talking about. They scanned it and asked me for $30. I explained that I already paid for it. They said they had never seen anyone bring in a Gamer's Club card that they received online and couldn't get it activated. I ended up at the Customer Desk, where they still could not activate it. A manager came over eventually and overrode the cost to $0 so that it could be added to my account without charging me again. I was informed that I should be all set at that point.
So....I should have checked if I was all set, because I went to pre-order Fallout 4 and the discount will not apply.
I called BestBuy customer service and was told that it was because I had an old account that that they needed to be merged before anything else could be done. However, they said they were having issues and could not currently merge my accounts. So, I called back again and the next person I spoke with said that my Gamer's Club got linked to my BestBuy credit card (even though on my receipt it specifically shows my Reward Membership #) so once my accounts were merged it would be fine. They proceeded to merge my accounts. I should be all set right? Nope.
So I called a third time. On my third call I was told that after my accounts were merged it would take 7 to 10 days for my Gamer's Club to show up. That makes absolutely no sense to me. So far, I feel as though I have just been given excuses and brushed off rather than having my issue fixed. It's a service I paid for, and I'm not reviewing it.
Anyone have any thoughts or similar issues?

Hello BradMH-
I’m truly sorry to hear about the troubles the store was having trying to activate your Gamers Club Unlocked membership as well as the complications of having to merge your accounts, it certainly sounds frustrating!
I’ve looked over the case notes as well as your purchase history and I think I see the issue. It appears that the store resold you the Gifting card option again, rather than the in-store SKU for the GCU membership. In that case, it won’t matter when your accounts are merged, there still won’t be an activated GCU membership to attach to your My Best Buy membership. If you could, can you send me a private message with the Customer Service Pin from the receipt that they rang up for $0?
You can send me a private message by logging into the forum and clicking on the button across from my name on this post.
Thanks!

Issue Unlocking Gamer's Club Card

I purchased a game online and the gamer's club at the same time back in June. They sent me the gamer's club and was told I needed to unlock it at a physical store. I went to my local BB and they could not figure out how to unlock it without charging me the $30.00 again. Customer service at the physical store called in and they opened a case number for me and I was told it would begin working in 7-10 days. 2 weeks later it still was not working, after 2 phone calls and me getting transferred to 3 -4 other agents I finally got thru to someone who could help. They said they were missing one of the codes on the back of the card and that is why support could not help but now they had the codeit would be live in 7-10 days. That was on July 14th today is the 27th and again after 2 phone calls and no one knowing what was going on I am still without a membership and have wasted almost 2 hours on the phone with no progress or solution. My case number is {removed per forum guidelines}. Someone please help me resolve this issue!!!!!!

Hello chiefdbm-
It certainly sounds like this has been a frustrating situation to go through and I’m sorry to hear that you do not yet have a resolution to the matter of activating your Gamers Club Unlocked membership.
I did locate the case notes you spoke of and it does look like they are still looking into it. However, I do have a couple of questions that may help us resolve this sooner. Did the store actually ring up a second membership for you and charge the $30 to do so? If they did, can you send me a private message with the Customer Service Pin from that receipt?
I look forward to hearing back from you!

Gamer's Club $60 expired before I even got it

Hi,
I have a question for you and finally found a place to ask it. I was out of town during the period that the $60 coupon for getting the Gamer's Club unlocled coupon was valid. I was hoping there was still a way to get signed up for that or if I am out of luck?

Hello goalieboy79,
Thank you for being a My Best Buy member, and thank you for your interest in getting Gamers Club Unlocked. Regrettably we do not have the ability to reissue targeted offers such as that. You can certainly sign up for Gamers Club Unlocked any time at your local store, but it would be at the full retail price.
Please watch your email and www.my.BestBuy.com for any future offers or promotions.
Thanks!
Mike|Social Media Specialist | Best Buy® Corporate
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Gamer's Club Price Drop :)

Wow when did the price of the gamer's club membership for 2 years drop to $30
I was thinking to pre-order Witcher 3 and on the landing page it mentions again the gamers club. Which at least today is on sale for 2 years for $30.
so I applied the $20 in rewards certificates I had and paid $10.
When I get it I will pre-order witcher 3 and apply my discounts my rewards membership will only cost $8.01 which I will get back on the next game I pre-order

Hey bobberuchi,
We permanently reduced the price of Gamers Club Unlocked (GCU) to $30 last month, actually! Where have you been?!
This is certainly not a sale and this will be the standard price going forward. Also, $8.01 is an absolute steal for The Witcher 3, well played!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamer's club 2 year extension extended 2 years off time of purchase instead of due expiration date.

Hello,
I extended my Gamer's club extension last week and noticed it extended to 2 years from the time of purchase instead of 2 years from 2/10/14 when the membership was due to expire prior to the extension. Could someone help me get this fixed?
Thank you,
Rich

Hello gamesaholic,
Thank you for renewing your Unlocked membership. I am sorry for the concern that the date has caused you. The My Best Buy team is aware that some accounts are showing an expiration date based on when they renewed rather than their previous expiration date. This is being investigated and you should see any necessary changes reflected long before your currently listed expiration date. Thank you for your patience in the meantime.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Never used Gamer's Club welcome coupon, now link is dead.

Hi I hope someones can help me out. I joined gamer's club back in October or November and recieved my welcome coupon email but I never used it. I wanted to use it a few days ago and the link was dead. I called 1 800 Best Buy and I ended up recieving an email saying the welcome coupons are automated and there's nothing that can be done about it. That seems unfair. Please help. Thanks,

Hey there rawdromatik,
Thanks for writing in, and thanks too for being an Unlocked member. It's a great addition to your My Best Buy experience. Part of the benefits are those welcome coupons, but regrettably as all good things must come to an end, so too must welcome packet coupon eligibility.
As with other coupons that are offered by Best Buy, our welcome packet coupons come with an expiration date. These are typical 2-4 weeks from the date issued. As you enrolled in October, your packet would have likely expired in the middle of November. Once they expire the link will no longer work.
I'm sorry for any confusion this may have caused. If you choose to renew your account you will have access to a new packet. Please let us know if you have any additional questions at this time.
All the best,

Ipad air can you play games in Club Pogo

On the Ipad air,can you play games in Club Pogo

The website games need Adobe Flash player so you can't play them. You can download the app. Either do a google search for pogo.com for the app or go to the app store. In he App store after you enter Pogo in the search field and pogo doesn't show up tap iPad only at the top of the screen then tap iPhone only and Pogo should be at the top left corner.

Bonus Trade-In Values for Games and Consoles

I saw the bonus values on Saturday but went to trade in my games on Sunday, the bonus offers expired. Does anyone know how often these bonus offers occur? Is it every couple of weeks? The bonus trade in was for 50% extra, the customer service rep said there was also 100% bonus offers but wasnt sure how often they occured. I also tried to sell my xbox 360 and ps3 but she also mentioned there will be a bonus on those as well.

I can't say how often trade bonuses occur. Sometimes the bonuses could occur for consecutive weeks or have a number of weeks in between occurrences. These bonuses start on Sunday and last for the week til Saturday.
Since the time until the next trade-in bonus is unknown, it may be possible for the trade-in values to decrease between now and later.
First, I suggest to sign up for Best Buy's Gamer's Club (the free one) if you haven't already. That way you can get more points towards a reward certificate from video game related trade-ins. 250 points can get you 5 dollars off the subtotal of a purchase.
Second, here is a disclaimer on how much to expect with bonuses. Do not assume that the base trade-in value you see during a normal week will be the same during a bonus week. MOST games tend to get their base value cut. Most of the time with games that got their value cut, you will get the same or slightly more value during a bonus week than you would a normal week. However, it may not be the same case for members of Gamer's Club Unlocked. Also remember that the points you get for trade-ins are based off the base trade-in value and not the total with bonuses.

I'm also missing 2x points from Gamer's Club

I'm a Gamer's Club Unlocked member and I bought Alien Resurrection for Xbox One and didn't get double points. The same thing appears to have happened with Bayonetta 2. It lists I'm going getting 47 points when it should be 94.
Solved!
Go to Solution.

Hi retrogamer76,
Thanks for purchasing your copies of Alien: Isolation and Bayonetta 2 with us! I'm a fan of both franchises myself and am looking forward to playing both games in the next few weeks.
I've had the chance to review your account and can confirm that the Gamers' Club Unlocked everyday bonus points have been awarded to your account for your Bayonetta 2 purchase. As with the base points for the sale, remember that these can take 15-20 days from the time of pickup or shipment to post. When you can, I'd encourage you to double-check your points history on BestBuy.com.
As far as your Alien: Isolation purchase is concerned, it's possible that the everyday bonus points may not have been applied properly since you enrolled in the GCU program that same day at another location. I've addressed that issue, however, so you should see record of the 2x points in the next 2-3 business days. Again, you'll want to keep an eye on BestBuy.com for updates.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Playstation of Exclusives for Gamer's Club

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