Please advise on startup failure
When I try to start my macbook pro, a gray screen appears and I hear a weak whirr from the hard drive, then a pause, then another whirr, etc. Holding SHIFT or COMMAND OPTION P R while pushing power do not help. I do not get the apple logo. Is this likelty a hard drive failure? Is there anything else I can try?
p.s. Just guessing about the OS.
Thanks for the comment. It seems there is nothing that can be done other than a hard drive replacement.
Similar Messages
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I have screen dumps of the errors but cannot paste them
Hi Hans
Just to summarise:
If I run Photoshop Elements I get a window headed "AMT Subsystem failure". It states "This product has a problem which requires that you restart your computer before it can be launched. If you continue to see this message etc. contact Adobe Technical Support etc. Error 130:9. http etc".
I have tried to run LicenceRecovery 109. This did not work. I have tried other suggestions on the internet. Nothing worked. This included resetting FLexnet.
I then tried to uninstall and reinstall Photoshop Elements. There is no repair facility. The uninstall gets about 95% through and then stops and replaces all the files. I get a window headed "Adobe Photoshop Elements 8.0 Setup". It states "Error 1316. A network error while trying to read from the file C:\windows\installer\adobe photoshop elements 8.0.msi."
That is the details of the two screen dumps which I have.
Please advise.
Tom Lloyd -
PB Startup Problem, please advise
This is a really long post, as I have attempted to provide as much information as possible. Thank you in advance for bearing with me.
My pb won't boot up past the grey screen that appears after the boot-up chime. I am NOT a computer genius, but I have experience in troubleshooting issues, so I will try to provide as much info as possible.
Have had buz when tilting the powerbook for the past 2 months, but it sounds more like the optical drive accessing than the hd, and it originates from the right side of the device(the same side that the optical drive is on). It's possible that the hd is in the same proximity, but i just don't personally know.
PB has been getting slower, and "hangs" on occasion for several seconds, where I get the rainbow wheel of apple death and nothing else happens. With the system monitor up during these periods, the processor usage jumps up to %100 then drops back to normal levels once the episode passes. Sometimes the device freezes completely during these episodes and I have to hard reboot the machine to return to normal operations.
Last night, when I tried a hard reboot it never came back up. I booted from the restore disc and ran the hardware test and received all green lights indicating the hardware was not faulty. I then tried to run the disk utility, but it will not progress past the initial process of reading the disks and does not display my hd. The strange thing about this is that when you get to the initial menu after booting from the disc, it displays my hd, with the correct volume name, and even allows me to change passwords, but the disk utility will not display my hd.
At this point in time, I came under the impression that it must be a software issue, perhaps I picked up a virus, although I have no idea how that would have happened. I decided to reformat and reinstall osx from the apple provided discs. I again ran the hardware test, just to double check, and got the same results. When I tried to reinstall, however, it would not allow me to progress past the introduction step! I reatempted the process several times, with the same results. Once on the introduction step it will not respond to any clickings of the mouse. I decided to let it sit until morning, at this time I was getting fairly frustrated.
This morning, I again ran the hardware test and recieved the same results as the previous 2 tests. When I attempted to reformat and reinstall this time, it allowed me to progress. It had erased the volume, and gotten approximately 1/2 of the way through installation when I recieved an error message informing me that installation had failed, and would I like to retry. At that point in time, I had to leave for work...
Again, thank you for getting this far into the post. Part of me still thinks this is a faulty hd, but I am beginning to wonder if it could be a power management issue, or a problem with the logic board, please advise.Welcome to Apple Discussions, 9finger.
Have you tried starting up the PowerBook from an external FireWire drive (with an OS X system on it) or perhaps starting into FireWire Target Disk Mode using another Mac? If successful you may then be able to rule out the logic board.
From your previous tests it doesn't seem like the optical drive is the problem. Nor is it likely to be a virus as there is no currently active virus on the OS X platform.
Personally it still sounds like a hard drive issue to me as most of the symptoms you've reported can be seen in failing hard drives. Furthermore a failing hard drive can sometimes appear to work normally before relapsing back into problems. Have you noticed what the S.M.A.R.T. status in Disk Utility says? -
Please advise how to resolve error message - cannot be synced because it cannot be read from or written to.
Hello Janet,
I would recommend this article named 'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod found here http://support.apple.com/kb/ht1207
Outdated operating system software
Make sure you have the latest updates for your operating system, which may include improvements for device connections. For example, many USB and FireWire improvements have been included in Windows Service Packs.Check for Mac OS X downloads. Check for Windows updates.
Computer needs updates
Make sure you have the latest updates available for your specific computer model (or components for home-built PCs). These are usually available for download on the support website for the maker of the PC (or component). Many USB updates are listed as "Intel chipset" or just "chipset" updates on PC manufacturer's support and download websites.
Software interference
Some software can interfere with iTunes, making it unable to write files to your iPod. Think about what software you have installed, and try disabling any add-ons that might be interfering with iTunes. Check your suspected software's documentation or contact the software maker if you need assistance with disabling the application. Out-of-date or incorrectly configured security software frequently causes this issue. See these steps for identifying and troubleshooting third-party security software.
Damaged files
If one of your music files or photos is damaged, iTunes may display one of these errors when transferring that file to the iPod. If you identify a file that is causing the error, try deleting that file and reimporting it from a backup file or from the original source. You may be able to repair files by repairing the disk (see the solutions in the next section).
Unregistered .dll files (Windows)
Malware or other software may cause an issue with the digital signing of Windows XP drivers. First try restoringthe iPod using the latest version of iTunes.. If you are unable to restore it or the symptom reappears, follow the steps in this document.
Damaged disk structure
These errors can also appear if the format of your computer's hard drive or your iPod disk is damaged.
To repair your computer's hard disk—Mac OS X users, read this article for instructions. Windows users, search the Help system in Windows for chkdsk to get more information on checking and repairing the disk structure.
To repair an iPod disk—Restore the iPod or iPod shuffle using the latest version of iTunes.
Warning: Be sure to back up your data before restoring an iPod. The restore process cannot be undone. All of your songs and files will be deleted.
Corrupt iPod photo Cache
If you're getting the error when transferring photos to an iPod photo, try deleting the iPod photo Cache and then starting the photo sync again.
Lost connection
Make sure that the connections from your computer to the iPod are snug and do not wiggle or come loose during transfers. For example, if you use the wrong size dock for your iPod, it can put strain on the connectors and cause a bad connection. See these articles for more information:
Learn about iPod Universal Dock
iPod Dock: Specifications
Conflict with third-party hardware
Third-party USB or FireWire devices may also interfere with iTunes' ability to communicate with your iPod. Remove all USB and FireWire devices except the keyboard and mouse before reconnecting your iPod to the computer.
Bad hardware
Hardware failure or non-compliant hardware can cause these errors. This could be an issue with iPod hardware or with the cable or dock you're using, but more often it's an issue with the USB or FireWire card or interface in your computer. Some USB and FireWire interfaces just don't work very well. If you isolate the issue to the USB or FireWire interface in your computer, you may want to try a different port, get the computer serviced, or replace the card or interface with a better one.
If you isolate the issue to an Apple-supplied cable or dock, or the iPod itself, you can get it serviced here.
Take care,
Sterling -
After a PC crash I managed to restore my iTunes Library only partially.
My music is all there. But my ratings and playlists are missing.
Please advise how I can fix this.
On my IPod Classic a still have all the music and the playlists. Is it possible to use this? Synchronise from i-Pod to iTunes??Hi, I have a similar problem on my iMac with unusable internal drive: https://discussions.apple.com/thread/3031967
Dirtylobster wrote:
4. Install win7 in your brand new virtual environment but after first step in the installation where it will reboot after unpacking the files - TURN OFF YOUR VIRTUAL MACHINE. You got 10 seconds to do that.
Failure to do so will mess up the install and you must start over.
I'm not sure if I should take a chance... Could you please explain step 4 a bit more detailed? Do I have to click on "reboot" (where?) and then within 10 seconds turn off the virtual machine? HOW would I do that? THANKS!
EDIT: Did you read the following too?
http://forums.macrumors.com/showthread.php?p=10601274
What do you think of this alternative...? Thanks again.
Message was edited by: coxorange -
Whenever I turn my MacBook pro on, all the other stuff is loaded (MS word/excel/powerpoint), Spotify, iCal, etc are automatically loaded, so in order for me to go to my desired website, I have to close (x) out all applications loaded. Please advise.
If you are using Lion:
Dealing With The Resume Feature of Lion
Managing Mac OS X Lion's application resume feature.
If you shutdown your computer you should get a dialog asking if you want applications to resume on the next startup. Simply uncheck the box to prevent that from occurring. Open General preferences and uncheck the option to Restore windows when quitting and re-opening apps. You can also install a third-party utility to control resume features on individual applications: RestoreMeNot or Application State Cleaner.
It is possible to completely stop the Resume feature although I'm unconvinced that it is that annoying. Nevertheless see the following:
If you have not yet done so you must first make your /Home/Library/ folder visible. Open the Terminal application in the Utilities folder. At the prompt paste the following command line:
chflags nohidden ~/Library
Press RETURN. Quit the Terminal application.
In the Finder navigate to the /Home/Library/Saved Application State/ folder. Delete the contents of the folder. Back up to the /Home/Library/ folder. Select the Saved Application State folder. Press COMMAND-I to open the Get Info window. In the Sharing and Permissions panel at the bottom click on the lock icon and authenticate. Set each of the listed entries to Read Only. Close the Get Info window.
Quit all open programs except the Finder (this is very important.) Next, navigate to the /Home/Library/Preferences/ByHost/ folder. Look for a .plist file with "com.apple.loginwindow." in the file name followed by some numbers in hexadecimal. Select the file. Press COMMAND-I to open the Get Info window and in the Sharing and Permissions panel click on the lock icon and authenticate. Set each of the listed entries to Read Only. Close the Get Info window. If you also find a file with the same filename but with a last extension of ".lockfile," then you should delete it.
The above should eliminate the Resume feature system-wide. Note that any future system updates or upgrades will likely undo these changes. You will then need to repeat this procedure assuming there are no major changes in OS X related to it. -
After update to 10.0.1, Firefox is now slow to check add-ons and sends me to "Hooray! Your Firefox is up to date.", every time. This happens with my PC and Netbook. Please advise.
Hi jeff8478,
You should look at [https://support.mozilla.com/kb/Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox this article about that specific issue] and the article [http://kb.mozillazine.org/Preferences_not_saved Preferences not saved]. These should give you all the information you need!
If that doesn't work:
# Type about:config in the address bar
# Click ''I'll be careful, I promise'' if prompted
# In the Filter input field type ''startup''
# Double click on startup.homepage_override_url
# Delete the text string and click ''OK''
# Close Firefox and reopen the window to verify that it has worked.
Hopefully this helps! -
Macbook pro has been extremely slow. Please advise!
Below is the result I got from running Etrecheck. Please advise. Thank you in advance!
Problem description:
computer is really slow , even so after upgrade to Yosemite
EtreCheck version: 2.1.8 (121)
Report generated April 10, 2015 at 6:11:59 PM AST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 524
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 1:48:7
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (62.96 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
PNY Technologies USB 2.0 FD 16.36 GB
JENN LIN (disk2s1) /Volumes/JENN LIN : 16.36 GB (14.84 GB free)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Geneio [Adware! - Remove]
Kernel Extensions: ℹ️
/Applications/Apple Tools/Transmit.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) [Click for support]
/Applications/Magican.app
[not loaded] com.magican.iokit.filemon (1 - SDK 10.7) [Click for support]
[not loaded] com.magican.iokit.netmon (1 - SDK 10.7) [Click for support]
/Library/Extensions
[loaded] com.symantec.kext.internetSecurity (5.2f2 - SDK 10.6) [Click for support]
[loaded] com.symantec.kext.ips (3.5f2 - SDK 10.6) [Click for support]
[loaded] com.symantec.kext.ndcengine (1.0f2 - SDK 10.6) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
Startup Items: ℹ️
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[unknown] com.absolute.abtsvcd.plist [Click for support]
[running] com.absolute.rpcgeo.plist [Click for support]
[running] com.absolute.rpcnet.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[running] com.magican.castle.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
[loaded] com.genieo.completer.download.plist [Adware! - Remove]
[loaded] com.genieo.completer.ltvbit.plist [Adware! - Remove]
[running] com.genieo.completer.update.plist [Adware! - Remove]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Google Drive Application (/Applications/Google Drive.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
CCAAgent Application (/Applications/CCAAgent.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 71 Check version
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
DirectorShockwave: Version: 12.0.3r133 - SDK 10.6 [Click for support]
User internet Plug-ins: ℹ️
RealPlayer Plugin: Version: Unknown [Click for support]
Safari Extensions: ℹ️
SaveFrom.net helper
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
Perian [Click for support]
Time Machine: ℹ️
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 435.92 GB
Destinations:
Untitled 1 [Local]
Total size: 500.11 GB
Total number of backups: 1
Oldest backup: 2014-12-27 07:43:28 +0000
Last backup: 2014-12-27 07:43:28 +0000
Size of backup disk: Too small
Backup size 500.11 GB < (Disk used 435.92 GB X 3)
Time Machine Backups [Local]
Total size: 499.76 GB
Total number of backups: 2
Oldest backup: 2014-07-10 05:31:30 +0000
Last backup: 2014-07-12 02:48:26 +0000
Size of backup disk: Too small
Backup size 499.76 GB < (Disk used 435.92 GB X 3)
Top Processes by CPU: ℹ️
15% mds
4% WindowServer
1% Microsoft Excel
0% AppleSpell
0% Google Drive
Top Processes by Memory: ℹ️
451 MB Finder
215 MB CCleaner
163 MB Microsoft Excel
137 MB com.apple.WebKit.WebContent
107 MB mds_stores
Virtual Memory Information: ℹ️
145 MB Free RAM
1.57 GB Active RAM
1.45 GB Inactive RAM
774 MB Wired RAM
4.42 GB Page-ins
202 MB Page-outs
Diagnostics Information: ℹ️
Apr 10, 2015, 04:20:25 PM Self test - passed
Apr 9, 2015, 09:38:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-04-09- 213804_[redacted].crash
Apr 8, 2015, 12:38:34 AM /Library/Logs/DiagnosticReports/AdobeReader_2015-04-08-003834_[redacted].cpu_re source.diag [Click for details]I recommend that you eliminate Genieo, Norton AV and CleamMyMac. See if performance improves.
Also install additional RAM. 8GB would be good for the MBP.
The best sources of Mac compatible RAM are OWC and Crucial.
Ciao. -
Macbook pro - Please advise HDD upgrade
Hail, my Macbook Pro brothers and sisters!
I know this question has probably been asked a gajillion times, but I'm gonna ask anyway.
I have a Macbook pro ( mid-2012 model ). I tried looking on the internet for a 2 to 4TB internal HDD for upgrading my Macbook pro. Does anyone know where I buy? All I have found in that size are external HDD But I do not want an external drive. I want an internal upgrade. Please advise. Replies are much appreciated. Thanks!Yes, you can clone one drive to another using Disk Utility:
Clone Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
1. Select Disk Utility from the main menu then press the Continue
button.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Select the destination volume from the left side list and drag it
to the Destination entry field.
5. Select the source volume from the left side list and drag it to
the Source entry field.
6. Double-check you got it right, then click on the Restore button.
Destination means the external drive. Source means the internal startup drive. -
Hi: my mac air safari is not loading all websites since i upgraded my software.. it download only few website and crome in the mac is not responding at all.. what to do please advise ???
Safari Problems
Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
Try setting up another admin user account to see if the same problem continues. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About -
How to fix windows 7 startup failure? Windows startup repair cannot help
Recently, my laptop have problem with the startup and unfortunately it is showing crash dump error as well.
This is the error mesage for startup issues: c000021a fatal system error, intial session process or system process terminate
and this is error message for crash dump: STOP: 0x0000000A (0xFFFFF80003BEDE60, 0x0000000000000002, 0x0000000000000008, 0xFFFFF80003BEDE60)
So, when i start my laptop it comes up with the startup c000021a fatal system error. I tried to go to startup repair and chose the "Last Known Good Configuration (advanced)" after that it shown system crash dump error message.
Unfortunately, I did not make the restore point. I want to reinstall my windows but it cant boot from CD/DVD due to startup failure. I already choose the booting sequence to CD/DVD as first sequences but it still does not work.
Anyone can help me with this issues?
Hi Arie K,
Please explain a bit about the following question for better analyzation:
1. What changes have you made before this issue?
2. Do you receive the same error message when we use the normal boot, safe mode and Last Known Good Configuration? If no please share it with us.
3. What error messages do you receive when we try to boot from CD/DVD?
We could try to use the USB driver to performance the system restore or reinstall.
For more information, please refer to the following article.
How to Build a Bootable USB Drive? or How to Install an Operating System from a USB Device?
http://blogs.technet.com/b/chenley/archive/2011/10/06/how-to-build-a-bootable-usb-drive-or-how-to-install-an-operating-system-from-a-usb-device.aspx
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support -
OS X Lion unavailable on line in APP store, please advise!
Hi,there:
To perform a clean installation, I followed the instruction and erased my HD and try to reinstall OS X Lion. After log in my app account, it showed "This item is temporary unavailable.Try again later." It had been like this for 2 days already. Please advise.Thanks.Hi,
I did exactly what you described, but it said" the item is temporary unable".My Macbook pro did not shipped with Lion installed. I upgraded to Lion later.
From: Apple Support Communities Updates <[email protected]>
To: chw2000 <[email protected]>
Sent: Thursday, October 2, 2014 12:07 AM
Subject: - OS X Lion unavailable on line in APP store, please advise! [uzux0g-7i2jg-fxbze]
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Carolyn Samit has replied to your question. You can view the full discussion in Apple Support Communities.
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OS X Lion unavailable on line in APP store, please advise!
Hi .. In order to reinstall Lion, you need to use internet recovery, not re download from the App Store. Startup your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities to reinstall OS X (Lion) using OS X Recovery
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Apple Support -
Firefox hangs on opening requiring force quit I have snow leopard Mac It even hangs when I try safe mode. I need to know how to remove all traces of firefox on my mac so I can reinstall. I have tried terminal as advised on firefox webpage. Please advise me
== This happened ==
Every time Firefox opened
== I tried to update firefox add-ons ==
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7Try a new profile. See [[Recovering important data from an old profile]]
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Link to A folder View in a PDF Portfolio - feature no longer working - please advise
Hi, I am no longer able to link to a Folder View of a PDF Portfolio:
Within a PDF portfolio i need to link from a PDF to a folder view in the Portfolio. I am using Link Action - Go to Page View.
This used to work for me - very important feature that no longer works. Please advise a workaround.
Steps:
1. Start a PDF Portfolio that contains files and folders
2. Open a PDF in the Portfolio
3. in the opened PDF click Add or Edit Link
4. Define a link area and set it to Go To A Page Vies
5. In the past i have been able to target a Folder View in the Portfolio - ie. direct a user not to a file, but instead to a folder view that contains relevant files. I would do this by setting the Target Page View to my desired folder view
6. This used to work in bringing a user to the folder view i specify. Now it does nothing. If i go back to the PDF and EDIT the Link i see this. File: Parent Document Page 1. This in fact does nothing.
Please advise, am i doing this wrong, it used to work. I have tried several workarounds, with no luck.
thanks!
Alejandro Collados-Nunez
Graphic Designer | Art Director
| e: [email protected]
| w: www.1lb.caThere's an extension or two, or a combination of extensions which seem to be causing that in Firefox 6.0.2. One that has been mentioned is TabMix Plus.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
You need to figure out what is causing it, and disable that extension/s until they are fixed by their developer. -
Just curious...about two weeks ago I was able to print my ical calendar in month view. For some reason, "month view" is no longer an option in print mode. The only two options I have are day or list. Not sure how to print in month view now or retreive that back. Please advise : )
Be sure Safari does not have the Block Pop-Up Windows preference set.
Where I work now there are several unencrypted VLANs that require authentication, and Safari promptly pops up a window for me to register every time.
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