PLEASE BE ADVISED! I was charged 250.00 overage

PLEASE BE ADVISED! I was charged 250.00 overage use while trying to set up new iphones. There was confusion between charges via 611 (free verizon data help) ,800 verizon help(minutes billed to my account)and apple help 800-275-help( min. billed to my verizon account).
Verizon helped those who incurred data roaming charges while overseas !
I'm hoping Verizon will help me with charges incurred while trying to set up the three iphones i bought.
PLEASE BE ADVISED! I was charged 250.00 overage use while trying to set up new iphones.
There was confusion between charges via 611 (free verizon data help) ,800 verizon help(minutes billed to my account)and apple help 800-275-help( min. billed to my verizon account).
If YOU REGISTER THE HELP NUMBER WITH VERIZON AS AN INCLUDED FRIENDS AND FAMILY NUMBER BEFORE YOU CALL,you won't incur the non retroactive charge that I did. If you dial 611 verizon help, there's no charge,if you dial Verizon's 800 number, you will be charged; therefore you might add that number to friends and family too.
Things always take longer than you hope: I am Very Tech Savvy, always use about half my plans minutes allowance and didn't expect things to take forever, but the real surprise was when I was billed for it(I feel for the people who go overseas and don't turn off their data roaming)!
I bought a macbook pro at Christmas, a new iphone 4s in Jan., 2 other iphone 4's last August. I waited till icloud issues settled, then updated all my devices. switched mobile me to icloud. I was warned this would take time. It took 600 minutes WITH THE HELP support AT APPLE (which appeared as overage on my verizon family plan that cost me $250.00 extra- total bill $600.00, OUCH!)
USUALLY I take all devices to apple or Verizon stores and have the geniuses help me, but due to the holiday volume ( I walked in and then walked out-OMG!), I decided to use the phone geniuses.
After pleading with Verizon ,they reduced my fee. I now have the Apple help number listed as a number I can use without incurring minutes, however this could NOT be made retroactive to absorb the costs.

Hello splashsalon! I'm very sorry to see that you were billed overage charges, and I want to thank you for bringing this matter to the attention of the VZW Community. I do want to expand on one of your statements. You mention that calls to *611 from your VZW phone are not billable, but that calls to our 800 number are (calls deduct from your allowance of minutes). I want to state that calls to our 800 number (specifically 800-922-0204) are not billable (do not deduct from your allowance of minutes) as long as they originate from within your home calling area (all 50 United States nationwide on all current price plans). If you are certain that you were billed minutes of use for calls to 800-922-0204, please let me know. I will be happy to review your bill for accuracy. Thanks again!
DionM_VZW
Follow Us on Twitter! www.twitter.com/vzwsupport

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HT1933 I make a purhase on March 6 at 11:33 Order number MHOXX3TK9J for $1.99 and my credit card was charged $20.00 can you please help me find out why this happened

I made a purchase on itunes on March 6 at 11:33 order umber MHOXX3TK9J for 1.99 and my credit card was charged $20.00 please help me find out why this happened.

Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html

Good afternoon, my name is mike Perreault, on 9-28-13 I was looking for a free music app and I must have touch an ad about iTunes Radio because I was charged 20.20 on my acc", could please tell why and credit back on my acc.

Good afternoon, my name is mike Perreault , on 9-28-13 I looked for a free music app., I don't know what happen but my credit card was charged $20.20, please tell me why and credit my acc. Because I didn't purchase anything from iTunes .
Sincerely ,
Mike

Please be aware that you are not communicating with Apple when you post in these forums. Most of the people who will reply to your posts are, like me, your fellow users.
As to your issue, first, make sure that you did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that reminds you as to what you might have purchased:
http://support.apple.com/kb/HT2727
If you find that this was an in-app purchase, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.
If the charge was not an in-app purchase that you made and forgot but the charges do appear in your Purchase History, contact the iTunes Store and let them know. You should also immediately change your password for your Apple ID. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.
Regards.

HT204088 I was charged for a one year subscription just seconds after i agreed to purchase a 6 month subscription to Grindr and you can see they overlap please cancel the order for the one year subscription.

Tony I was charged twice for a product. I authorized one purchase for a 6 month subscription to Grindr and then I was also charged for a 1 year subscription please remove the one year subscription and refund my card... My bank said to go through apple to get the refund or it would be fraud and we would have to go through a long process. please help me out over 60$ is a lot of money for anyone ...
thanks
Anthony MAxcy
<Email Edited by Host>

We are fellow users here on these forums, you're not talking to iTunes Support - I've asked the hosts to remove your email address from your post's title (it's not a good idea to post personal info).
You can try the 'report a problem' page to contact iTunes Support (I'm not sure if app subscriptions show on there): http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads" and "report a problem" page NEVER loads, no email contact. Please help

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads".
When you go to "Report a problem" next to the item (Great Gatsby) on the email invoice or on the online account - it takes you to online support - if you elect problems with iTune downloads the page NEVER opens... no email contact. Please help

This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.

HT1541 Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

You need to contact iTuens store support of teh game developers:
http://www.apple.com/support/itunes/contact/

I have the 11" MBA, I was updating the software to Lion X , which is free update for me. I was charged 1 rupee on my account yesterday, BUT today again I was charged 20 USD for iTunes ( which I didnot purchase). Please advice.

I have the 11" MBA, I was updating the software to Lion X , which is free update for me. I was charged 1 rupee on my account yesterday, BUT today again I was charged 20 USD for iTunes ( which I didnot purchase). Please advice.

The battery will run UP TO 7 hours.
The run time depends on what you are doing.
Anything that puts a heavy load on the CPU will reduce the run time.
There is a fixed amount of energy in a charged battery.
The faster you take energy out the shorter the run time will be.
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HT5622 When I was update free OS update I was charged 60 INR four times, I don't how to claim my money back. Could you please help to get my money back?

When I was update free OS update I was charged 60 INR four times, I don't how to claim my money back. Could you please help to get my money back?

Did you add or change your credit card details on your iTunes account when downloading them ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

HT3702 I was charge to 9.99 and 10.59 for a apple purchase I only intended to purchase the Navation by tel please credit back any additional purchases .

I purchase the Navigation by Tel Navation for my I pone and some how I have 2 charges. I only authorized the 9.99. Please credit back my acccount for the charge to 10.59 on 6/15/12. I may have purchased the other in error.

Is there any one to answer my question about my charge
I will ask the question agan I was charge on my visa card in error. I only intened to purcase the 9.99 for the navation. The other charges must have been in error please credit my account the and addition purchased made on 6/16/12

HT3702 My bank was charge me the following amount of USD 1. But i do not have any purchase of USD1. Please check and refund.

My bank was charged me the following amount of USD 1. But i do not have any purchase of USD1. Please check and refund.

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The HT3702 page that you posted from tells you what it is :
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make. If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.
Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution.

HT201401 My iPhone is not turning on since I last saw it it was charged and now it's not working not even with a charger. Please help me how I can reopen it

Please help me how to re open my iPhone as it was charged and stop working after few hours

Try a reset.
Hold the lock/power button and the home button at the same time until you see the Apple logo on the screen.
No data will be lost.
Let us know if that has any effect.

I bought(own) and gifted(friend) an app which i was charged 2 different prices please help me with this!!!

I bought(own) and gifted(friend) an app which i was charged 2 different prices please help me with this!!!

Apple does not sell an unlocked iPhone. Some cell carriers offer the option to purchase an unlocked phone at a significantly higher price. Your friend could go to Hong Kong and buy an unlocked phone from an authorized carrier but if he has any problems with the phone, he will need to take it back to the country where he purchased it.

HT201412 my phone was charging and then it wouldnt turn back on and the lock button is jammed so i cant really do anything. please help me, i havent had it for very long.

My phone was charging and then it wouldnt turn back on and the lock button is jammed so i cant really do anything. Please help me, i havent had it for very long.

i put that i held down the home button and all that... sorry, should of made my message a little clearer hun.. but i did try that, ive been searching video's on the net trying to figure out how to fix the problem, but nothing seems to be working... ive just tried pluging the usb lead into my phone while holding the home button then connecting it to my computer to see if itunes fires up, but even that didnt work... i dont know what else to try.

I bought an audiobook on itunes on my PC and my itunes record says it was charged but I can't find in all of my libraries nor in the check available downloads? Please help.

I bought an audiobook on itunes on my PC and my itunes record says it was charged to my card but I can't find in all of my libraries nor in the check available downloads? Please help.

Your other music shows under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your Mac's iTunes, and in the Purchased tab in the iTunes store app on your phone - if they do then are you signed in with the same account or is that album hidden (hiding and unhiding) ? Is the laptop the computer that you normally sync the phone to (e.g. could you sync it), and could you copy the album from the laptop to your Mac Mini e.g. via file sharing, a flash drive etc (copying music)

My itunes account was charged app like runkepper which i thought was free, please give me credit since i was unaware of this charge

My itues account was charged for APP lie runkepper. I was unaware of this charges. Please revese this charges & nexttime i won't download anything
without knowing at first.
thanks
Neil Upadhyay

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
Runkeeper, like a number of other apps, allows in-app purchases to be made in them. If you don't want to be able to make them then you can turn them off on your device via Settings > General > Restrictions > In-App Purchases 'off'. Some also allow in-app auto-renewing subscriptions : http://support.apple.com/kb/HT4098
In terms of a refund, you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

PLEASE BE ADVISED! I was charged 250.00 overage

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