Please can you help, I cannot open my Itunes on my Pc

Please can you help, I cannot open my Itunes on my Pc, error message
'The program can't start because MSVCR80.dll is missing from your computer, try reinstalling the program to fix this problem'
Next another error reads:
iTunes was not installed correctly. Please reinstall iTunes. Error 7 (windows error 126)
Any help appreciated as I have loads of music that I have collected for years, I love my music :(((

Hi robertaathome,
Thanks for using Apple Support Communities.  This article has steps you can take for the error you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari

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    28/01/15 21:57:12,043 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d251b0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
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    28/01/15 21:57:12,053 CalendarAgent[1495]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.CalendarAgent/ modes[1]=0700: Permission denied
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    28/01/15 21:57:12,472 ReportCrash[1497]: Saved crash report for App Store[1494] version 2.0 (376.6.2) to /Users/HV/Library/Logs/DiagnosticReports/App Store_2015-01-28-215712_MacBook-Pro-de-HV.crash
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    28/01/15 21:57:12,507 AddressBookSourceSync[1498]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
    *** First throw call stack:
      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  AddressBook                         0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
      12  AddressBook                         0x00007fff8ba87370 -[PHXSource addressBook] + 146
      13  CardDAVPlugin                       0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
      14  AddressBookSourceSync               0x00000001075ca28e AddressBookSourceSync + 8846
      15  AddressBook                         0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
      16  CoreFoundation                      0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
      17  CoreFoundation                      0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
      18  AddressBook                         0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
      19  AddressBook                         0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
      20  AddressBookSourceSync               0x00000001075ca05e AddressBookSourceSync + 8286
      21  AddressBookSourceSync               0x00000001075ca4fb AddressBookSourceSync + 9467
      22  libdyld.dylib                       0x00007fff933045c9 start + 1
      23  ???                                 0x0000000000000001 0x0 + 1
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      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  AddressBook                         0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
      12  AddressBook                         0x00007fff8ba87370 -[PHXSource addressBook] + 146
      13  CardDAVPlugin                       0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
      14  AddressBookSourceSync               0x00000001075ca28e AddressBookSourceSync + 8846
      15  AddressBook                         0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
      16  CoreFoundation                      0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
      17  CoreFoundation                      0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
      18  AddressBook                         0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
      19  AddressBook                         0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
      20  AddressBookSourceSync               0x00000001075ca05e AddressBookSourceSync + 8286
      21  AddressBookSourceSync               0x00000001075ca4fb AddressBookSourceSync + 9467
      22  libdyld.dylib                       0x00007fff933045c9 start + 1
      23  ???                                 0x0000000000000001 0x0 + 1
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    *** First throw call stack:
      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  AddressBook                         0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
      12  AddressBook                         0x00007fff8ba87370 -[PHXSource addressBook] + 146
      13  CardDAVPlugin                       0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
      14  AddressBookSourceSync               0x00000001075ca28e AddressBookSourceSync + 8846
      15  AddressBook                         0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
      16  CoreFoundation                      0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
      17  CoreFoundation                      0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
      18  AddressBook                         0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
      19  AddressBook                         0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
      20  AddressBookSourceSync               0x00000001075ca05e AddressBookSourceSync + 8286
      21  AddressBookSourceSync               0x00000001075ca4fb AddressBookSourceSync + 9467
      22  libdyld.dylib                       0x00007fff933045c9 start + 1
      23  ???                                 0x0000000000000001 0x0 + 1
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    28/01/15 21:57:12,746 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d251b0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d25ec0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV App Store[1494]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.appstore/ modes[1]=0700: Permission denied
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c407a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c41440 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV CalendarAgent[1495]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.CalendarAgent/ modes[1]=0700: Permission denied
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.ReportCrash[1497]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.appstore.18776[1494]): Service exited due to signal: Illegal instruction: 4
    Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for App Store[1494] version 2.0 (376.6.2) to /Users/HV/Library/Logs/DiagnosticReports/App Store_2015-01-28-215712_MacBook-Pro-de-HV.crash
    Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/App%20Store_2015-01-27-212748_M acBook-Pro-de-HV.crash
    Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
    Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
    Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
      *** First throw call stack:
      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  AddressBook                         0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
      12  AddressBook                         0x00007fff8ba87370 -[PHXSource addressBook] + 146
      13  CardDAVPlugin                       0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
      14  AddressBookSourceSync               0x00000001075ca28e AddressBookSourceSync + 8846
      15  AddressBook                         0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
      16  CoreFoundation                      0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
      17  CoreFoundation                      0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
      18  AddressBook                         0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
      19  AddressBook                         0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
      20  AddressBookSourceSync               0x00000001075ca05e AddressBookSourceSync + 8286
      21  AddressBookSourceSync               0x00000001075ca4fb AddressBookSourceSync + 9467
      22  libdyld.dylib                       0x00007fff933045c9 start + 1
      23  ???                                 0x0000000000000001 0x0 + 1
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f369d0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f375a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV LaterAgent[1500]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.lateragent/ modes[1]=0700: Permission denied
    Jan 28 21:57:12 MBP-de-HV.lan Problem Reporter[1499]: Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.CalendarAgent[1495]): Service exited due to signal: Illegal instruction: 4
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.CalendarAgent): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for CalendarAgent[1495] version 8.0 (316) to /Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215712_MacBoo k-Pro-de-HV.crash
    Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
    Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.lateragent[1500]): Service exited due to signal: Illegal instruction: 4
    Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.lateragent): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for LaterAgent[1500] version ??? to /Users/HV/Library/Logs/DiagnosticReports/LaterAgent_2015-01-28-215713_MacBook-P ro-de-HV.crash
    Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/LaterAgent_2015-01-28-215345_Ma cBook-Pro-de-HV.crash
    Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.AddressBook.SourceSync[1498]): Service exited due to signal: Abort trap: 6
    Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.AddressBook.SourceSync): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for AddressBookSourceSync[1498] version 9.0 (1563) to /Users/HV/Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-01-28-21571 3_MacBook-Pro-de-HV.crash
    Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-01-2 8-215344_MacBook-Pro-de-HV.crash
    Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
    Jan 28 21:57:14 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c34510 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:14 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c350c0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:14 MBP-de-HV soagent[1507]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.soagent/ modes[1]=0700: Permission denied
    Jan 28 21:57:14 --- last message repeated 1 time ---
    Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
    Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
    Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
      *** First throw call stack:
      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  IMCore                              0x00007fff9509b80b IMTranscriptChatItemEqual + 176400
      12  libdispatch.dylib                   0x00007fff93103c13 _dispatch_client_callout + 8
      13  libdispatch.dylib                   0x00007fff93103b26 dispatch_once_f + 117
      14  IMCore                              0x00007fff950524eb OBJC_METACLASS_$_IMSPIMessage + 455538043
      15  IMCore                              0x00007fff95087650 IMTranscriptChatItemEqual + 94037
      16  libdispatch.dylib                   0x00007fff93103c13 _dispatch_client_callout + 8
      17  libdispatch.dylib                   0x00007fff93103b26 dispatch_once_f + 117
      18  IMCore                              0x00007fff95086964 IMTranscriptChatItemEqual + 90729
      19  IMCore                              0x00007fff9508827b IMTranscriptChatItemEqual + 97152
      20  IMCore                              0x00007fff95052f76 OBJC_METACLASS_$_IMSPIMessage + 455540742
      21  IMCore                              0x00007fff9508a88f IMTranscriptChatItemEqual + 106900
      22  CoreFoundation                      0x00007fff894648a6 ___forwarding___ + 518
      23  CoreFoundation                      0x00007fff89464618 _CF_forwarding_prep_0 + 120
      24  IMCore                              0x00007fff95088146 IMTranscriptChatItemEqual + 96843
      25  IMCore                              0x00007fff9508843e IMTranscriptChatItemEqual + 97603
      26  IMCore                              0x00007fff950885fc IMTranscriptChatItemEqual + 98049
      27  IMCore                              0x00007fff9508887d IMTranscriptChatItemEqual + 98690
      28  MessagesHelperKit                   0x0000000101661dae MessagesHelperKit + 7598
      29  libdispatch.dylib                   0x00007fff93103c13 _dispatch_client_callout + 8
      30  libdispatch.dylib                   0x00007fff93103b26 dispatch_once_f + 117
      31  libobjc.A.dylib                     0x00007fff8a6f41b5 _class_initialize + 649
      32  libobjc.A.dylib                     0x00007fff8a6f3f7f _class_initialize + 83
      33  libobjc.A.dylib                     0x00007fff8a704777 lookUpImpOrForward + 322
      34  libobjc.A.dylib                     0x00007fff8a6ee1ac objc_msgSend + 236
      35  Foundation                          0x00007fff8de18669 -[NSBundle loadAndReturnError:] + 693
      36  MessagesHelperKit                   0x0000000101664045 MessagesHelperKit + 16453
      37  libdispatch.dylib                   0x00007fff93108323 _dispatch_call_block_and_release + 12
      38  libdispatch.dylib                   0x00007fff93103c13 _dispatch_client_callout + 8
      39  libdispatch.dylib                   0x00007fff9310fcbf _dispatch_main_queue_callback_4CF + 861
      40  CoreFoundation                      0x00007fff8946dc79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
      41  CoreFoundation                      0x00007fff8942a30f __CFRunLoopRun + 2159
      42  CoreFoundation                      0x00007fff89429858 CFRunLoopRunSpecific + 296
      43  Foundation                          0x00007fff8de43849 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
      44  Foundation                          0x00007fff8df3f24f -[NSRunLoop(NSRunLoop) run] + 74
      45  soagent                             0x0000000101656be5 soagent + 3045
      46  libdyld.dylib                       0x00007fff933045c9 start + 1
    Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.amazon.music[1506]): Service exited with abnormal code: 1
    Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.amazon.music): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    Jan 28 21:57:14 MBP-de-HV.lan com.apple.dock.extra[288]: SOHelperCenter main connection interrupted
    Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.soagent[1507]): Service exited due to signal: Abort trap: 6
    Jan 28 21:57:14 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for soagent[1507] version ??? to /Users/HV/Library/Logs/DiagnosticReports/soagent_2015-01-28-215714_MacBook-Pro- de-HV.crash
    Jan 28 21:57:14 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/soagent_2015-01-28-215346_MacBo ok-Pro-de-HV.crash

  • Please can you help me? I have a Mac Book Pro with OS X 10.7.4 and my FaceTime doesn't open anymore. It appears this sentence:"the server detected an error during the elaboration of the registration. Please try later". What happens??

    Please can you help me? I have a Mac Book Pro with OS X 10.7.4 and my FaceTime doesn't open anymore. It appears this sentence:"the server detected an error during the elaboration of the registration. Please try later". What happens??

    Start the computer from the installation disk and perform Repair Disk and Repair Permissions using Disk Utility

  • Please can you help....  I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.  I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.  I was asked in the shop if I wanted a black or

    Please can you help....
    I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.
    I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.
    I was asked in the shop if I wanted a black or white one, I asked for a Black one, as all my iPhones have all been Black as I DON'T LIKE White ones. (sorry)
    I was told my phone would arrive in a week so I waited with broken phone for new one. The following week I was told it would be the following week, the following week i was told the same but the assistant in the shop told me they would ring me when it arrived. Three days later i recieved a text from the shop to say the phone would be in tomorrow, when I went in they said it had not arrived and they would call me when it was in the shop.
    They called me on Thursday the 17th of October to say the phone was in the shop.
    I arrived at the shop at 6:00pm after my work, the shop closes at 7:00pm. I recieved the phone, signed for it and extra unwanted insurance with I was told I could only canceled in a month. I was then told they didn't have any sim cards in the shop, i said no problem the Phone i assume will need charging so i will take it home and charge it and return for the sim tomorrow.
    So the Phone remained boxed.
    When I returned home and opened the box I realised it was a white one, I replaced the lid put it back in the bag, and returned it to the shop first thing Friday 18th October, to point out the error, only to be told "to bad" ?? I was told I could have changed it the night before but not this morning? They said I had ordered a Black one but as I had signed for a White one nothing can be done. I was angry and left the shop. I returned later the same day with a French friend to try and resolve this problem, as I wasn't sure if something was being lost in translation. I didn't think I was being unreasonable, it is a very expensive piece of equipment and this wasn't what i wanted. They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold, and that mine was a silver one.
    I then thought it was my mistake as it was a new phone. She put a sim in the phone put it in the box and I left for a business meeting only to arrive and see a Black iPhone 5s sitting on the table??
    So I then returned back to the shop with the Black one and mine still all boxed and untouched to prove they had blatantly lied to me an hour ago, only to be told that there was nothing they were prepared to do.
    Is this fair practice ? I am at a loss with this and am looking for help ?

    Welcome to the Support Communities. This Apple doc may be of interest:
    Channel Member Code of Conduct
    Kings74 wrote:
    They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
    A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
    "iPhone 5s — Available in silver, gold, and space gray" (Source)

  • I am having problem downloading my photoshop elements onto new computer.  I have the serial number. Please can you help?

    I have the serial number but cannot see how to download it.  please can you help?

    Hi Shaun,
    Elements 6 is a legacy product and the download is not available on Adobe's website.
    Also check the configuration of your new machine, Elements 6 might not be compatible with that.
    System requirements | Adobe Photoshop Elements
    Regards,
    Anand

  • I upgraded to IOS 7.0.4 and the iPhone now is on The Activation screen i bought this iphone as USED... and i didn't know the apple id.How can i do it?Now I live in Myanmar(Burma).Please can you help me?........

    I upgraded to IOS 7.0.4 and the iPhone now is on The Activation screen i bought this iphone as USED... and i didn't know the apple id.How can i do it?Now I live in Myanmar(Burma).Please can you help me?........
    <Personal Information Edited by Host>

    RichardRicardo wrote:
    I upgraded to IOS 7.0.4 and the iPhone now is on The Activation screen i bought this iphone as USED... and i didn't know the apple id.
    Sorry... But...  The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.
    There is No Workaroud for Activation Lock.

  • HT1688 Hello, I have iphone 4. After upgrade ios 7.0.2  lost vibro. Please, can you help me?

    Hello, I have iphone 4. After upgrade ios 7.0.2  lost vibro. Please, can you help me?

    RichardRicardo wrote:
    I upgraded to IOS 7.0.4 and the iPhone now is on The Activation screen i bought this iphone as USED... and i didn't know the apple id.
    Sorry... But...  The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.
    There is No Workaroud for Activation Lock.

  • I can't use my itunes money cause i can't remember the answer they ask me, please can you help me?

    Because i got my new iphone5S i can't use my i Tunes money cause they ask questions that i don't remember, please can you help me?

    Hello Mario,
    Congratulations on your new iPhone 5s!  Also, thank you for the details of the issue you are experiencing with your security questions.  I found an article with some useful information if you cannot remember the answers to your security questions:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    You can find the full article here:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I´m usung version 17.0 and it´s impossible remenber paswords for sites, I have Master Password andsaved passwords-Please , can you help me.- Thanks

    i´m usung version 17.0 and it´s impossible remenber paswords for sites, I have Master Password andsaved passwords.
    REMEMBER PASSWORDS FOR SITES DO NOT WORK -IT´S NOT OPERATIVE
    -Please , can you help me.- Thanks

    Hi,
    Usually Firefox will not save passwords on sites that disallow saving. You could try to use an add-on like [https://addons.mozilla.org/en-US/firefox/addon/lastpass-password-manager/ LastPass] that has options to override that and other.
    [https://lastpass.com/support_helpcenter.php KB]
    [http://forums.lastpass.com/ Support]
    Before that, as a test you can try to check if it's working here. If not, then you can Reset Firefox and start afresh.
    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
    Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
    To Reset Firefox do the following:
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox" button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
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