Please cancel my creative cloud membership

I just purchased the $14.99 per month subscription and it's not making sense at all. I can't find lightroom in there and the photoshop says that I only have 21 days left on my trial period. I didn't do the trial period, I am paying it monthly starting yesterday. I am totally a newbie to both photoshop and photography but I believe this is not making sense at all.
Please help

http://forums.adobe.com/community/download_install_setup/creative_cloud_faq may have an article to help

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I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I wish to cancel my creative cloud membership

Dear Folks,
Please cancel my Creative Cloud Free Membership.
I'm not at all interested in this product/service.
Thank you.
Al Kuebler
[email protected]

Rajshree
Hi there, same as OP. I cannot cancel my plan. This should be fixed.
Meanwhile replace the "FAQ/Help" as it is misleading, and help me cancel my single app month to month subscription.
Thank you.
Ryan.

Can I cancel my Creative Cloud membership and still use Photoshop on my computer?

I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

I want to cancel the creative cloud membership and I follow the instruction but I didn't see the "cancel plan" option. Pls help!! Thank you!

I want to cancel the creative cloud membership
and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!

Dear John T Smith,
Thank you but still , I can't find the ""cancel plan"" option in my Chinese
language edition page.
And I try to enter my account from English edition but it will transfer to
the Chinese edition page directly.
Pleas help :(((
Thank you so much!!
Cheers,
Alma Hsu
2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
I want to cancel the creative cloud membership and I follow the
instruction but I didn't see the "cancel plan" option. Pls help!! Thank
you! created by John T Smith
<https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
- View the full discussion
<https://forums.adobe.com/message/6607924#6607924>

Cancellation of CREATIVE CLOUD MEMBERSHIP

Hi there!
I signed up for Creative Cloud membership by mistake two days ago and urgently need it to be cancelled, your website will not allow me to contact you directly?

Hello nicole,
please use https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html >>> see headlines by clicking the most appropriate proposition and in consideration of https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html and please read http://www.adobe.com/misc/subscription_terms.html ( for example "Cancellation >>> We'd hate to see you go, but if you cancel within the first 30 days, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation. If you ever need to cancel, just contact Customer Support."
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

How to cancel free Creative Cloud membership?

I have a free Creative Could membership which I in no way want. How do I cancel it?

That link gives the options below. NONE is for cancelling a FREE membership, however.
Switch from an individual membership to a teams membership
   If you have an individual Creative Cloud membership, you can cancel it at no penalty and re-enroll as part of your company’s team membership.
   Your IT administrator sends you an invitation to join the team. If you haven't yet received the invitation, request the administrator to resend the invitation.
   While accepting invitation, sign in with the Adobe ID that is associated with your individual Creative Cloud membership (complete or single app).You see an option to cancel the individual plan and join the team or keep the individual plan and join the team.
   Select the Join team and cancel individual plan Creative Cloud membership option, and then click Accept Invite.
   You become a team member once you accept the invitation. Now follow these steps to reset the licensing accordingly on your computer:
Launch any Creative Cloud application (for example, Photoshop).
On the Help menu, choose Sign Out.
Close the application and restart it.
Sign in with your Adobe ID.
Cancel an annual membership (individual or team)
   If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.To cancel your membership at any time, contact us - go to the contact us page and then click the "Still need help? Contact us." button.
   You may be asked to sign in. Sign in with your Adobe ID and password.    To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
Cancel a month-to-month membership
   Sign in to www.adobe.com. The Sign in link is on the top menu of most pages.
   In the navigation pane or pop-up menu, click Manage Account.Note: You may be prompted to enter your password to verify your identity.
   Under Plans & Products, click Manage Plan.
   Click Cancel plan.
   In the Cancel Plan confirmation pop-up, choose an appropriate option and then click Cancel Plan.
Cancel a Creative Cloud for enterprise membership
Return a prepaid membership purchased from a reseller

I canceled my Creative Cloud membership and now I cannot access my purchased software.

I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
I need some advice on how to fix this problem. Thanks!

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

I want to cancel my creative cloud membership. I cannot find a way to do it. Can I please get some support here?

Please help. The website is designed so that I'm running in circles. Please cancel my membership.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I want to cancel my Creative Cloud membership

...and find it incredibly difficult to make any progress on what should be a really essential task.
Really Adobe? This is the best you do, an endless loop of Web pages and VM mail trees?
I haven't used Creative Cloud.
I signed up for a test account, just to see what it was about, it was not for me.
And now, I don't want to use it, but somehow am getting charged $49/month for something I have never used.
Can I please quit Creative Cloud, and how does one do that, in an easy way?

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I want to cancel my Creative Cloud Membership subscription.

While my status is "Your plan: Creative Cloud Free membership" You have access to 30-day free trials of all our products, limited access to services, and 2 GB of cloud storage.
I am charged every month fpr 11,88euros. I want to cancel this subscription i do not use it any more.

Hi Aristotelis,
Please contact the support through call/chat for the cancellation requests.
Contact Customer Care
Regards,
Sheena

How to cancel a Creative Cloud membership

     We are sorry to see you cancel your membership. If you are facing any technical difficulties preventing the use of your membership please contact our support team directly at Contact Us. Please make sure to log into http://www.adobe.com/ with the Adobe ID tied to your membership prior to contacting our support team.
     If you have a month to month Creative Cloud Complete, Single App, or Photography plan then please see Cancel your membership or subscription | Creative Cloud for information on how to cancel your membership from the Manage Account page.
     If you have an annual Creative Cloud Complete, Single App, or Photography plan and wish to cancel your membership then please contact our support team directly.
     If you have a month to month or annual Creative Cloud Complete, Single App, or Photography plan and are located in a country listed here then please contact our support team directly to update your membership status.

Andyc67930462 I am sorry you are facing difficulties contacting our support team. I checked the e-mail address/Adobe ID which you utilized to post to this forum and I do not see an active membership applied to it. If you wish to cancel your membership please make sure to log into http://www.adobe.com/ prior to contacting our support team directly at Contact Customer Care.
Please also be aware this is a public forum. I have edited your previous reply to remove your e-mail address.

How to cancel my creative cloud membership

i need help canceling my membership and photoshop cc. Its very important i do this. i was wondering if i could get photoshop cs6 64bit i need it for video its very important i get it idk if i could switch plans or not but i just need to get rid of photoshop cc. the help would be great. thank you

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please cancel my Creative Cloud subscription

I have had no success following the links to your customer care team. 24/7 chat is "unavailable" and the phone system is a rabbit hole. Please cancel my monthly subscription immediately. Thank you.

Do you want to refund the below order, please confirm.
Current Plan:
Creative Cloud Student and Teacher Edition (one-year)
Account Activated:
Oct 12, 2013
Regards
Rajshree

I recently cancelled my creative cloud membership after 8 months.

In April 2014 I purchased a one year membership and had been paying monthly. I never downloaded or activated the software on any machine. The client I purchased this membership for ended up dropping the project in November so I had no need for it anymore. I talked to a customer service representative on the telephone in November. He told me I could cancel my one year membership and that I would be refunded my entire 8 months of membership since I had never downloaded or activated the software. The membership has been cancelled, but the refund has not happened. When I try to contact customer service now, I can not find a phone number. I get sent to forums only because I do not have a paid membership anymore. How can I follow up on this previous customer service call? This is worth alot of money to me and I need to see this resolved.

Co incidentally the request had been escalated to me & on November 29th 2014, I had approved the refund of all the renewals & the base order, a total of 254.32$ since the CC was never activated at all .
On December 1st 2014, all the renewals & base orders were refunded in multiples of 31.79$ each. Our payment portal shows that they all have been credited to your Bank on December 1st 2014.
Please check with the Bank, do feel free to message me in person by private messaging , I shall certainly assist you.
Regards
Rajshree

Please cancel my creative cloud membership

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