Please cancel my Creative Cloud subscription

I have had no success following the links to your customer care team. 24/7 chat is "unavailable" and the phone system is a rabbit hole. Please cancel my monthly subscription immediately. Thank you.

Do you want to refund the below order, please confirm.
Current Plan:
Creative Cloud Student and Teacher Edition (one-year)
Account Activated:
Oct 12, 2013
Regards
Rajshree

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Can you please cancel my creative cloud subscription ASAP!

I have gone though the steps 'shown' over and over again and its completely pointless. I need it cancelled ASAP and there is no way of me cancelling it! PLEASE!

Hi Teri
There are no active subscriptions under the Adobe ID used to post on the forum.
Please check if you used a different Adobe ID/email address to sign up for your subscription. You need to sign in on adobe.com using this ID and then you'll get the phone/chat options for our support team - Contact Customer Care
If you still have issues let me know.
Thanks
Bev

Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree

What happens if you cancel a creative cloud subscription but are still getting charged?

Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
How do we go about cancelling this original subscription all together so this doesn't happen?

The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
Please respond to private message sent to you.
Regards
Rajshree

How to cancel a Creative Cloud subscription?

Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
How do I stop my account automatically renewing?

Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

How do you cancel your creative cloud subscription?!

I signed up for a student account, paying $19.99 per month. When I checked my credit card statement, I noticed that I am being charged over $30 per month for Creative Cloud services. When I log onto my account it says that I have a "Free Creative Cloud Membership" and there aren't any credit card options available to cancel or manage. I'm not given an option to cancel or delete my account.
I have gone through the steps that Adobe provides on their website, but this has not resolved the problem (as there is no option to cancel or manage my account or credit cards).
I am very frustrated by the lack of support coming from Adobe to fix this problem, so I'm reaching out to you guys. Has anyone had a similar problem, and if so, how did you resolve this?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

How can I cancel my creative cloud subscription?

I would like to cancel within the first month to get a full refund because this product is not for me. How do I go about this?

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please cancel my creative cloud membership

I just purchased the $14.99 per month subscription and it's not making sense at all. I can't find lightroom in there and the photoshop says that I only have 21 days left on my trial period. I didn't do the trial period, I am paying it monthly starting yesterday. I am totally a newbie to both photoshop and photography but I believe this is not making sense at all.
Please help

http://forums.adobe.com/community/download_install_setup/creative_cloud_faq may have an article to help

Please CANCEL my creative cloud photography account. WHY do I have to jump through hopes like this to cancel.

I do not need a discussion I want to Cancel my account!

I never got the 5 pop up for cancelling. Turns out I was forced to call to be told Adobe would not cancel my month to month membership without charging a penalty. I already uninstalled all cloud since they weren't working properly and consistently.
Fine Adobe so be it you want to punish a customer for wanting to cancel a SERVICE. I have Adobe suite that is not cloud and cloud will be something I will never consider gain . People should have the right to cancel MONTH to MONTH memberships. I am also switching to other software for my art and photo editing.

Cancellation of my Creative Cloud Subscription

Hello
I'd like to cancel my creative cloud subscription.
Adobe ID
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Many thanks
Thomas

Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

I wish to cancel my creative cloud membership

Dear Folks,
Please cancel my Creative Cloud Free Membership.
I'm not at all interested in this product/service.
Thank you.
Al Kuebler
[email protected]

Rajshree
Hi there, same as OP. I cannot cancel my plan. This should be fixed.
Meanwhile replace the "FAQ/Help" as it is misleading, and help me cancel my single app month to month subscription.
Thank you.
Ryan.

I canceled my Creative Cloud membership and now I cannot access my purchased software.

I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
I need some advice on how to fix this problem. Thanks!

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Cancel fee for Creative Cloud Subscription

I want to purchase the Creative Cloud subscription for my current iMac but have plans to purchase a new computer in about 7-8 months. What would the fee be for canceling my subscription and going Creative Cloud on my next computer?

You can use the one annual subscriptioin on two computers.
From the Adobe Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

Please clarify details regarding the Creative Cloud subscription

I am a higher-education educator and have two questions regarding buying a Creative Cloud subscription in the Thailand Adobe store.
1) The plan for the first year is 600 THB per month. How much is it after this? The terms and conditions do not make this clear. They say
The promotional price is valid for the first 12 months. After that, we'll renew your contract automatically, at the standard annual plan price (current pricing information is available at Adobe.com)
However, there is no 'standard annual plan price' that I can see for educators.
2) I wish to pay annually, since I don't have a Thai credit card. I have an English credit card and I will be charged a foreign transaction fee every time. Is it possible to pay annually? I wish to use the Thai store because I teach in a Thai University, and it is cheaper than the British store.
Thanks.

Sorry for my slow reply; the notification got filed as spam.
Thanks for your advice. I wouldn't have thought about buying prepaid cards from Amazon. Nice idea.
I wasn't really asking for speculations about future prices, just wanted to know what the "Standard" price was for educators, which the subscription will revert to after one year.
In the end I bought CS6 Master Collection. For students/educators in the South-East Asia store the price is really good.

Please cancel my Creative Cloud subscription

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