Please cancel my subscribtion of ExportPDF

Hi Adobe-Team,
I subscribed for ExportPDF because I wanted to try to convert a Latex-created PDF to Word-file, but it doesn't work.
When i subscribed it said within 30 days of cancelling, i will be refunded.
I tried already many times but I only managed to cancel the subscribtion for the next year. It always asks for the serial-number and I cannot find any serial number.
Please refund my subscribtion.
Thank you.

Hi Miggo45,
As you have already been cancelled your subscription now I have set the refund process in motion.
Your refund no is 66238756.
Regards,
Florence

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