Please Cancell my 2 orders in 4 days

Question

Hi Please cancel two orders from my skype account actually i subscribed a month subscription while i was traveelling other place now i am back and dont want any subscriptions ..Please find the order Deatils below  Order 1Skype Name: manozorama
Product name: India 800 mins 1 month
Total amount: GBP5.99
Transaction date: Jun 26, 2015
Order number: ****************431
Order status: Delivered Order 2Skype Name: manozorama
Product name: India 800 mins 1 month
Total amount: EUR6.99
Transaction date: May 29, 2015
Order number: ****************597
Order status: Delivered  Kindly please cancel these orders and put back my Money in to my card as soon as possible..will very thankfull and really apprecaite for your quick resposne and immediate action .I have not used anything of these orders and please cancell all subscriptions and delete my card details as well ...Thanks a lot..Please cancell  all the Orders and Put back my amount in to my cardFrom which it has been deducted..Thanks a lot.. Manoj

Answer 1

SueRuther wrote:
Hi
I had 2 emails from BT 4 days apart. The first said I'd used over 6gb of my allowance, then 4 days later, another saying I'd used over 8 gb.
I don't understand whats happening as I haven't used internet much in those 4 days.
I haven't used anything any more or l;ess than usual and don't know how I can have used 1/2 gb in a day? It frightens me.
I did scan my laptop and there is nothing bad on it.
Help!
Sue
Hi. Welcome to the forums.
Have you checked the online monitor ? It's at :-
https://www.bt.com/broadbandusagemonitor
Keep a note of the date/time indicated and the up/down figures for a few days - so that you can see the daily amount.
You can then compare this with the hub stats (if you need to know how to get these, pop back). Again keep a daily log of these - note that they will be hard to compare due to the differences in recording date/time. But if kept for a few days, it will become clear.
After a few days, pop back again with the details. Unfortunately virtually everyone posts only once about their high usage and don't return with the details.
As a couple of questions - is there anyone else using your networK ? Other devices such as tablets or mobiles ? Are you streaming any videos or sports ? Do you use p2p sofware ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures