Please check that the connection to the network is active and try again
downloading from the itunes store for the first time using my new macbook pro. I am able to log on and I'm able to search the itunes site. When I purchase a movie or song, the download is about to start and then I get an error message "there was a problem downloading" " movie or song name"." Please check that the connection to the network is active and try again". I know the connection is good, I can surf the web with no issues and I can also move around the itunes store with no issues. Only downloading seems to be an issue.
Hello there, hembreerc.
The following Knowledge Base article provides some great steps for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
-
Help
I dont understand when i download a movie or tv series on my mac book air i get this error message after buying it! its iTunes while downloading a movie it say error please check that the connection to the network is active and try again what does this mean i have an internet connection !!!Hello.
Certain types of software can affect the way a computer sends and receives information from the Internet. This article may help you resolve the issue:
Information about error -50 and downloading videos
http://support.apple.com/kb/TS1583
If it did not work, contact iTunes Store via (http://www.apple.com/support/itunes/store/) and/or Apple Tech Support via 1-800-275-2273. -
what do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?
Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution. -
The error
Therewas a problem downloading iOS 3.1.1 software update for ipod touch. an unknownerror occurred (8288). Please check that the connection to the network is active and tryagain.
Keeps coming up when I try upgrading iOs 3.1.1 software to my 8gb 1st generation iPod touch! Please help! I've looked at all other posts related and none helped.Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution. -
Like I said, I'm pretty sure my internet is connected as I just downloaded a song right before I tried to download the movie. The extras for the movie downloaded by the way, but not the actual movie. Any ideas?
Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I keep getting this error message when I download from itunes using my computer. I recently upgraded to Lion and the Cloud
Hi--
Error -36 is a disk I/O error. Usually it means there's something physically wrong with the disk (bad blocks), the drive controller, or, if it's an external drive, the cable or connectors.
Trying a different cable is the easiest thing to try.
charlie -
Hi, I went to update my iphone using my itunes site, halfway through i got a message saying reset, make sure that your network is active and try again, the network connection is fine. it will not allow me acces to my phone unless a recovery is done. I have not done any back ups and obviously dont want to lose any information. Please can anyone help
Thanks
RogerHi, I went to update my iphone using my itunes site, halfway through i got a message saying reset, make sure that your network is active and try again, the network connection is fine. it will not allow me acces to my phone unless a recovery is done. I have not done any back ups and obviously dont want to lose any information. Please can anyone help
Thanks
Roger
[email protected] -
I cannot download recently purchased album on iphone to itunes on computer. says to make sure connection to network is active and try again. don't know what to do from here!!!
Did you find a resolution as I'm having same problem?
-
Hello,
I'm have create a simple runbook using Orch 2012 R2 and I'm experiencing the above error message. Below is the runbook Powershell
$clusterdr=Get-SCVMHostCluster-Name"cluster-dr.samuel.com"
Start-SCComplianceScan
-VMMHostCluster$clusterdr-RunAsynchronously
Thank you
LoyanHi,
the "Run .Net Script" Actitity from Orchestrator executes PowerShell in version 2.0 (and 32bit-mode).
Try:
PowerShell = {
$clusterdr=Get-SCVMHostCluster-Name"cluster-dr.samuel.com"
Start-SCComplianceScan -VMMHostCluster$clusterdr-RunAsynchronously }
or
http://www.sc-orchestrator.eu/index.php/scoblog/128-run-the-powershell-version-of-windows-executing-the-orchestrator-runbook-service-in-run-net-script-activity
Regards,
Stefan
www.sc-orchestrator.eu ,
Blog sc-orchestrator.eu -
ITunes cannot connect to iTunes Store. Make Sure Your Network is Active and Try Again.
Hi,
Every Time i open itunes, i get this error message. I know that i am not connected to internet, but some how i want to remove that error message. It's kind of pain in brain. Because when i work on other application, sometime's i want to listen songs, so i just press shortcut key(play/pause key) from keyboard to open the itunes, but everytime i have to click on the error message. So please if anyone knows how to avoid that error message or try itunes not to connect to itunes store automatically. Then please tell me how to do that.Did you find a resolution as I'm having same problem?
-
I installed itunes 10.5 in my PC to sync with my ipod touch $G but it's giving me error message that itunes could not connect to itunes store..."make sure network is active and try again." I'm connected to internet though so I don't understand please help!
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please! thanx
Work through all the troubleshooting here: iTunes: Advanced iTunes Store troubleshooting
B-rock -
Hi,
I'm trying to run a verilog simulation using the vivado simulator 2015.1 on Windows 7.
I get the following error when I attempt to launch simulation:
ERROR: [USF-XSim-62] 'compile' step failed with error(s) while executing 'D:/projects/axi/axi_test_system/axi_test_system.sim/sim_1/behav/compile.bat' script. Please check that the file has the correct 'read/write/execute' permissions and the Tcl console output for any other possible errors or warnings.
The tcl console repeats the same message, "Please check that the file has the correct 'read/write/execute' permissions"
I cannot find any problem with the permissions. I believe that windows will always execute a .bat file. Within the same project, I can run elaboration, synthesis and implementation without problems.
Any idea why the simulation compile script won't run?
Thanks,
EdHi,
Thanks very much for your detailed reply. These were the right questions based upon what I told you.
However, I took the code home last night and ran it on my webpack 2014.2 release. It still failed, but I got completely different error messages. These messages correctly pointed me to an undeclared signal in my testbench. Once fixed, the compile worked and the simulator launched.
This morning, I fixed the signal name in my 2015.1 setup, and it also compiled and launched correctly.
So, the problem wasn't actually related to file permissions. It seems like the 2015.1 error message may be broken compared to 2014.2.
I was running the Vivado GUI, clicking on "Simulate > Run Behavioral Simulation"
Thanks again for your help.
Regards,
Ed
-
We are getting the below error when we see in Crawl logs
"The crawler could not communicate with the server. Check that the server is available and that the firewall access is configured correctly. If the repository was temporarily unavailable, an incremental crawl will fix this error."
This is happening in FAST search.
Here I can see soke of the logs related to this search crawl.
Could anyone please help on this?
web application 'http://xvy/' doesn't use search application 'FAST Query SSA', skipping it.
ABC\sp_search' on web application 'http://xvy/'. 2d7dba01-3d2e-4903-b59f-9a8601627bcd
07/30/2014 01:30:46.65 OWSTIMER.EXE (0x28DC) 0x1BC0 SharePoint Server Search Administration
dl2m Verbose Search application 'Search Service Application 1': Skipping web application '48ed7882-9f70-424e-bf72-e3c9f5340b97' because its outbound url 'http://ebc:30347' was automatically added once.
Ensure full read access to the indexing account 'ABC\sp_search' on web application 'http://nvcp/'. 85041609-d618-4132-ac8e-195a910d99a0
07/30/2014 01:31:46.53 OWSTIMER.EXE (0x28DC) 0x05F4 SharePoint Server Search Administration
dl2m Verbose Search application 'FAST Query SSA': Skipping web application '57718ea1-8cb5-4adc-abd2-9e55415e5791' because its outbound url 'http://nvcp' was automatically added once. 85041609-d618-4132-ac8e-195a910d99a0
07/30/2014 01:31:46.53 OWSTIMER.EXE (0x28DC) 0x05F4 SharePoint Server Search Administration
dl2n Verbose Search application 'FAST Query SSA': Adding start address 'http://nvcp' for web application '57718ea1-8cb5-4adc-abd2-9e55415e5791' to list of valid start addresses. 85041609-d618-4132-ac8e-195a910d99a0
07/30/2014 01:31:46.53 OWSTIMER.EXE (0x28DC) 0x05F4 SharePoint Server Search Administration
dmb6 Verbose Ensure full read access to the indexing account 'ABc\sp_search' on web application 'http://nvcp'ext/'. 85041609-d618-4132-ac8e-195a910d99a0
07/30/2014 01:31:46.53 OWSTIMER.EXE (0x28DC) 0x05F4 SharePoint Server Search Administration
dl2m Verbose Search application 'FAST Query SSA': Skipping web application '64d562a1-535e-4917-8979-88840e2a67fe' because its outbound url 'http://nvcp'ext' was automatically added once. 85041609-d618-4132-ac8e-195a910d99a0
07/30/2014 01:31:46.53 OWSTIMER.EXE (0x28DC) 0x05F4 SharePoint Server Search Administration
dl2n Verbose Search application 'FAST Query SSA': Adding start address 'http://nvcpext' for web application '64d562a1-535e-4917-8979-88840e2a67fe' to list of valid start addresses. 85041609-d618-4132-ac8e-195a910d99a0
07/30/2014 01:31:46.53 OWSTIMER.EXE (0x28DC) 0x05F4 SharePoint Server Search Administration
dmb6 Verbose Ensure full read access to the indexing account 'ABC\sp_search' on web application 'http://nvcpnew/'. 85041609-d618-4132-ac8e-195a910d99a0
executing SQL query {? = call dbo.proc_MSS_PropagationIndexerGetReadyQueryComponents} [propdatabase.cxx:70] d:\office\source\search\native\ytrip\tripoli\propagation\propdatabase.cxx
07/30/2014 01:32:04.31 mssearch.exe (0x0588) 0x1DE4 SharePoint Server Search Propagation Manager
e3o3 Verbose executing SQL query {? = call dbo.proc_MSS_PropagationIndexerGetReadyQueryComponents} [propdatabase.cxx:70] d:\office\source\search\native\ytrip\tripoli\propagation\propdatabase.cxx
07/30/2014 01:32:04.68 mssdmn.exe (0x15CC) 0x1060 SharePoint Server Search HTTP Protocol
Handler du4i 0x29E4 SharePoint Server Search HTTP
Protocol Handler du4i Verbose CHttpAccessorHelper::InitRequestInternal - opening request for '/robots.txt'. [httpacchelper.cxx:353] d:\office\source\search\native\gather\protocols\http\httpacchelper.cxx
07/30/2014 01:32:04.70 mssdmn.exe (0x15CC) 0x29E4 SharePoint Server Search HTTP Protocol
Handler du54 High CHttpAccessorHelper::InitRequestInternal - unexpected status (503) on request for 'http://ppecpnew/robots.txt' Authentication 0. [httpacchelper.cxx:703]
d:\office\source\search\native\gather\protocols\http\httpacchelper.cxx
07/30/2014 01:32:04.70 mssearch.exe (0x0588) 0x130C SharePoint Server Search Gatherer
cd11 Warning The start address http://nvcp'/sites/quipme cannot be crawled. Context: Application 'FAST_Content_SSA', Catalog 'Portal_Content' Details:
The crawler could not communicate with the server. Check that the server is available and that the firewall access is configured correctly. If the repository was temporarily unavailable, an incremental crawl will fix this error. (0x80041200)
07/30/2014 01:32:04.70 mssdmn.exe (0x15CC) 0x104C SharePoint Server Search HTTP Protocol
Handler du4i Verbose CHttpAccessorHelper::InitRequestInternal - opening request for '/robots.txt'. [httpacchelper.cxx:353] d:\office\source\search\native\gather\protocols\http\httpacchelper.cxx
07/30/2014 01:32:04.70 mssdmn.exe (0x15CC) 0x104C SharePoint Server Search HTTP Protocol
Handler du54 High
07/30/2014 01:32:04.70 mssearch.exe (0x0588) 0x2948 SharePoint Server Search Gatherer
cd11 Warning The start address
http://nvcp'/sites/MDPPubng cannot be crawled. Context: Application 'FAST_Content_SSA', Catalog 'Portal_Content' Details: The crawler could not communicate with the server. Check that the server is
available and that the firewall access is configured correctly. If the repository was temporarily unavailable, an incremental crawl will fix this error. (0x80041200)
CHttpProbeHelper::ProbeServer: InitRequest failed for 'http://ppecpnew/_vti_bin/sitedata.asmx'. Return error to caller, hr=80041200 [stscommon.cxx:490] d:\office\source\search\native\gather\protocols\common\stscommon.cxx
07/30/2014 01:32:26.06 mssdmn.exe (0x15CC) 0x193C SharePoint Server Search PHSts
dvg0 High STS3::COWSServer::InitializeClaimsCookie: Probing url 'http://pncvr' failed. Return error to caller, hr=80041200 [sts3util.cxx:1332] d:\office\source\search\native\gather\protocols\sts3\sts3util.cxx
07/30/2014 01:32:26.06 mssdmn.exe (0x15CC) 0x193C SharePoint Server Search PHSts
en0e High CSTS3Accessor::InitURLType: Return error to caller, hr=80041200 [sts3acc.cxx:2214] d:\office\source\search\native\gather\protocols\sts3\sts3acc.cxx
07/30/2014 01:32:26.06 mssdmn.exe (0x15CC) 0x193C SharePoint Server Search PHSts
dv3p High CSTS3Accessor::GetServer fails, Url sts4://pnvpr/siteurl=sites/product/siteid={7ebfb072-08a8-4df7-8f74-e06730325d9a}/weburl=/webid={bd7ae724-1256-4b26-9633-416447d6bc5c}, hr=80041200 [sts3acc.cxx:185]
d:\office\source\search\native\gather\protocols\sts3\sts3acc.cxx
07/30/2014 01:32:26.06 mssdmn.exe (0x15CC) 0x193C SharePoint Server Search PHSts
dvb1 High CSTS3Accessor::Init fails, Url sts4:/mngbv/siteurl=sites/product/siteid={7ebfb072-08a8-4df7-8f74-e06730325d9a}/weburl=/webid={bd7ae724-1256-4b26-9633-416447d6bc5c}, hr=80041200 [sts3handler.cxx:312]
d:\office\source\search\native\gather\protocols\sts3\sts3handler.cxx
07/30/2014 01:32:26.06 mssdmn.exe (0x15CC) 0x16FC SharePoint Server Search HTTP Protocol
Handler du2z Verbose CHttpProbeHelper::ProbeServer: Probing server with url 'http://pnvpr/_vti_bin/sitedata.asmx'. [stscommon.cxx:476] d:\office\source\search\native\gather\protocols\common\stscommon.cxx
07/30/2014 01:32:26.08 mssdmn.exe (0x15CC) 0x193C SharePoint Server Search PHSts
dvb2 High CSTS3Handler::CreateAccessorExD: Return error to caller, hr=80041200 [sts3handler.cxx:330] d:\office\source\search\native\gather\protocols\sts3\sts3handler.cxx
07/30/2014 01:32:26.08 mssdmn.exe (0x15CC) 0x16FC SharePoint Server Search HTTP Protocol
Handler du4i Verbose CHttpAccessorHelper::InitRequestInternal - opening request for '/_vti_bin/sitedata.asmx'. [httpacchelper.cxx:353] d:\office\source\search\native\gather\protocols\http\httpacchelper.cxx
earch application 'FAST Query SSA': Adding start address 'http://mnvfgext' for web application '64d562a1-535e-4917-8979-88840e2a67fe' to list of valid start addresses. a6b7948a-dc16-419d-b58a-0ee798a0bb9c
07/30/2014 01:32:46.53 OWSTIMER.EXE (0x28DC) 0x1444 SharePoint Server Search Administration
dmb6 Verbose Ensure full read access to the indexing account 'ABC\sp_search' on web application 'http://nvpr/'. a6b7948a-dc16-419d-b58a-0ee798a0bb9c
07/30/2014 01:32:46.53 OWSTIMER.EXE (0x28DC) 0x1444 SharePoint Server Search Administration
dl2m Verbose Search application 'FAST Query SSA': Skipping web application 'cea7b67b-fd5f-4c9a-a300-64a7d7ca3093' because its outbound url 'http://pnvpr' was automatically added once. a6b7948a-dc16-419d-b58a-0ee798a0bb9c
07/30/2014 01:32:46.53 OWSTIMER.EXE (0x28DC) 0x1444 SharePoint Server Search Administration
dl2n Verbose Search application 'FAST Query SSA': Adding start address 'http://pnvpr' for web application 'cea7b67b-fd5f-4c9a-a300-64a7d7ca3093' to list of valid start addresses. a6b7948a-dc16-419d-b58a-0ee798a0bb9c
07/30/2014 01:32:46.53 OWSTIMER.EXE (0x28DC) 0x1444 SharePoint Server Search Administration
dl2k Verbose web application 'http://abcrsp/' doesn't use search application 'FAST Query SSA', skipping it. a6b7948a-dc16-419d-b58a-0ee798a0bb9c
07/30/2014 01:32:46.53 OWSTIMER.EXE (0x28DC) 0x1444 SharePoint Server Search Administration
dl2k Verbose web application 'http://excb/' doesn't use search application 'FAST Query SSA', ski
Anil LokaHi,
According to your post, my understanding is that you got error when communicating to the server.
This happens when crawler is not able to connect to the server. Make sure server name is correct. Couple of steps to troubleshoot it
You should be able to ping the server from the server having crawl component. Make sure there is an entry for the server in the host file under c:\Windows\System32\drivers\etc folder.
Ping <servername>
2. You should be able to connect to the server using telnet command
Telnet< servername> <port number>
More information:
Troubleshooting of FAST Search Configuration
If the issue still exists, you can delete the old search application and recreate from the beginning.
You can also reset the index and do a full crawl after.
Here is a similar thread for your reference:
http://social.technet.microsoft.com/Forums/en-US/f3c61b53-304a-4c2a-a370-d0e573219d1d/an-unrecognized-http-response-was-received-when-attempting-to-crawl-this-item?forum=sharepointadminprevious
Best Regards,
Linda Li
Linda Li
TechNet Community Support -
Every time I try to connect to the iTunes Store I get this error message
"iTunes could connect to the iTunes Store. The host is down.
Make sure your network connection is active and try again."
2011 2.3 GHz i5 Mac Mini
8GB ram
OS 10.7.2
iTunes ver 10.5.1
My internet connection is fine.
Anyone know how to fix this? Every reference I have found is old, nothing recent like Lion or newest ver of iTunes.
Help Please!Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L
Maybe you are looking for
-
HT201210 What does this mean? "This device isn't eligible for the requested build"
the phone and message part of my iphone went down today. I tried to restore my contactes and this is what I got!
-
Metainit error - overlaps with device in metadevice state database
I have successfully mirrored 3 of 4 partitions on a new install but am having trouble with the last one. It is the swap partition. There are the usual steps I follow: SWAP (slice 1): 1. metainit -f d11 1 1 c0t0d0s1 2. metainit d12 1 1 c0t8d0s1 3. met
-
Cant remember my airport time machine password ?
Hi when i set up my Airport Time Capsule 2 TB , I inadvertently gave it a password but failed to record it and now I can't remember it and can't find a way to change it , clever eh, can anyone point me in the right direction ?
-
Why do I get a "java.lang.NoSuchMethodError"?
Hello! I going to send a mail with a socketconnection, the program worked when I not was using GUI. Now I'm trying to make a GUI-version BUT it's not working. There is no problem to compile the program but when I am running the program I get a "java.
-
Images on SQL based portal reports
I have a tabular report that displays an image if certain criteria is met. My SQL is: select decode(Y.med_alert,'',' ', '<IMG BORDER="0" HEIGHT="18" WIDTH="18" SRC=/images/template/medical_alert.JPG>')med_alert from temp The image displays fine,