"please connect your device" when it is connected
*Sigh*
Here I go again. I want to do something with that phone and I spend 3h of my life searching for solutions about every occuring problem and get nothing done. And finally I hit the rock bottom...again.
BB Curve 8520
So I have no other way to download apps or games or whatever from the phone itself, because my Opera is an old version. I want to update it by downloading new version, but I can't, because I have the old one..the brutal BB circle.
So I downloaded BB desktop manager, synced all I could sync, because of random errors...why not. And I go to the Appworld site and try to download stuff.
Of course, I'm using Chrome and I can do sh*t, so I was forced to use the nerve breaking IE. And there it goes: I go to mini Opera, with the latest version that I need. I click on download, the page loads for like half a minute, because of IE, and finaly it wants from me to click the Begin Sync button, that doesn't exist and it says: "Please connect your device"..............
It is connected **bleep** it. What am I doing wrong? Why is this so hard every time? I actually can't remember ever instaling something beside a game a few years ago, when afterwards my BB Desktop manager started to crash, FOR NO REASON. I went with another phone of course, but a few months ago I was stuck with my old BB.
Of course I spent some time roaming google for solutions, and all I found was dead threads with no actual solutions. Suppport.
I went to the **bleep** Opera site and tried to directly download this app but there is no way to do that!
http://www.opera.com/mobile ???? How ???? Browsed about 10 other sites, all reconnecting me with this one. This is bullsh*t!
The only reason I didn't melt this peace of Modern machinery into something ugly is because it's a Gift from a very special person, who appearantly want's me to anger myself now and then with unneccessarily things.
P.S. To dodge useless replies, the error from the sync I was doing was (and still is)"cradsdatabase error 5211". I have no idea how could that effect the main problem, but I met that idea somewhere on the webz.
Thank you!
Hey, Im having the same problem here.
WinXP, Windows Media Player .
Somebody, please, help!
Similar Messages
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"Please connect your device" when my device is actually connected?
Hi there,
When I was trying to download some apps from the App World, it says that "Please connect your device.". However, my smart phone is actually connected. I'd taken off the battery and re-started my phone, and such circumstances still remains. What should I do?
p.s. I can't download from my phone directly as I don't have a data plan.
Looking forward to the right answer!Hello Anto_maniac,
Welcome to the forums.
In order to download applications from the BlackBerry App World™ storefront you must have a service plan that includes access to the BlackBerry® Browser. See the system requirements listed here: http://us.blackberry.com/apps-software/appworld/download.jsp
Hope this clears up and confusion. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
Trying to doa software update, and it keeps saying connect blackberry device. when it is connected?
hi guys,
please help me if you can. i have a brand new BB 9300, and from day 1 i had a problem with it, i thought it was the battery as it would just switch off, it wouldnt even go to the red part of the battery life as normal, it would just turn itself off. so i thought i had a faulty battery. and went an brought a new one. the same thing was happening with this battery, infact it was worse, it wouldnt charge, then the phone wouldnt switch on (by this time i am pulling my hair out)
iv heard from a few people that it could be a software problem, so here i am trying to update my software. but when i open the BB desktop software, it tells me to connect my bb device, and it is connected. its charging from my pc that light is on, so it is def connected but the bb desktop is telling me it isnt????/
ANY ADVICE PLEASE GUYS.
thanksHi and Welcome to the Community!
It sounds like your battery has fully depleted...and therefore your BB cannot boot up. And until your BB boots up, it cannot communicate with the Desktop Software.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. I know you say you bought a new battery, but please understand that "new" and "known good" are not necessarily the same thing. The best method is to find someone with an identical BB that has no issues...trade batteries with them and see what happens. If it turns out that your BB simply will not function correctly with any battery, then it is likely a hardware issue with the BB itself, for which no amount of internet-distance diagnostics nor OS/software solutions can help.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
How can I get the phone to connect to iTunes to restore a backup or somehow remove and reinstall the software?
Have your phone connected to itunes. Hold the power button and then the home button for about ten seconds keep holding them both until the apple logo reappears and then hold the home button after that itunes should tell you that your restoring it then follow all the procedures....The activation error happended to me aswell and I'm a registered developer and I don't know whats going on.
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my Iphone 4 will not start up, when i connect it to itunes i says : Activation error This device is not registered as part of the iPhone Developer Program.If you are a member of the Program, please register your device in the iPhone Developer Program Port
Well, you downloaded a bootleg copy of iOS 7 beta and have installed it on your phone without being a developer. It has bricked your phone and you cannot get help here because doing what you did has voided your warranty. Have a nice day.
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Please connect your device Error when trying to download (sync) app from AppWorld
Hi,
I need help. I have been using my BB8520Curver for a month already and was able to download apps in the appworld before but after I upgraded the Appworld in my device (to AppWorld version3?) I can't sync or download anything. im getting an error message on the sync page "Please Connect Your Device" but i know my device is connected becase my BB Desktop Software is open and my 8520 is connected and can do any Sync process. I already did take the battery out to reset the device and try to uninstall and reinstall the appworld both in my device and my browser and still it ain't working. Please help me to maximize my Blackberry.turn off the mobile network (options - mobile network)make sure you put off for data services and roaming..then restart and reconnect your bb
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Your device had a problem connecting to the server
I tried to use bbm and it was failed , then i tried to set up email then i got an above message , pls advice me solve the problem .
kp_1 wrote:
I am trying to set up email on my 9720.
The email works properly on my Z10 but I need the 9720 to work too so that I can access it using a local carrier when working abroad.
All other features seem to be working properly.
I keep getting the 'Your device had a problem connection to the server' meesage.
Hi @kp_1! Welcome to the BlackBerry Support Community Forums!
Do you have an exisiting BIS plan on your 9720?
Unlike your Z10, legacy devices like the 9720 require BIS (BlackBerryInternet Service) for it to have access to BlackBerry services (BBM, Email, protect etc.)
If you have a BIS and you can use other services except for the email, then you need to contact your carrier. This issue may be caused if the carrier has not correctly provisioned the BlackBerry smartphone for BlackBerry data services.
Goodluck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it. -
EMAIL: Your device had a problem connecting to the server?
I have not received an email to my blackberry for 2 days and wondered if something went wrong.
When I run Setup > Email settings.
Its starts to load up something then comes up with an error of 'Your device had a problem connecting to the server'
Does this just mean I'm not in a area with a connection? Any help?Thank you so much for your help you guys - I thought my new toy was toast and would spend days trying to fix it. What a great forum.
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While updating my iphone 4 to 5 I'm getting an error message 'connection is timed out. please check your internet settings' whereas my connection is very much active. Any suggestions!
Check to see if you anti-virus software running, that will at times interfere with the connection with the Apple server.
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The latest version of itunes (10.2.2) freezes immdiately after connecting a device when trying to sync to ipod, iphone or ipad. The beachball just keeps spinning forever or until I force quit
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Application Support/SyncServices
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
I was restoring my iPhone 4 when it showed to connect to itunes. i did, and got the message,"itunes has detected a device in recovery mode, please restore your device before it can be used with itunes" after i clicked the restore button. the message kept showing up, and i only had the option of updating and restoring. i waited three hours for it to restore, but there was no response with the iphone. HELPHELPHELP!!!!!!!!
Hello the_problematic_iphone
Check out the article below if you are not able to restore your iPhone.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
my kids entered the passcode several times wrong and now it is disabled and written on it"connect to itunes" , when i did connect it to itunes it said "can not connect to ipad because it is locked with a passcode" what can i do pls?
You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/resync your content to it.
If you do it via a different computer that it's not normally synced to then (from here) :
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. -
MacBook Air intermittently has issues connecting to websites when wireless shows connected to the internet. The pages show that I am offline, but I can ping Google DNS. Windows PC, iPhone and Android phone have no issue displaying the same web pages.How do I solve this issue?
Go step by step and test.
1. Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH14204
2. Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
3. Deselect Proxies if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply”. -
Why is my ipod saying 'iPod disabled, connect to itunes' when i try connecting it to itunes, it comes up with this pop up saying it couldn't take my ipod because theres a passcode on it?, why should i connect it when it doesn't even take it!!!
Follow ALL the Steps in this article > http://support.apple.com/kb/HT1808
You may have to try it more than once... -
How do you stop recovery mode to prevent you loseing all your data on your device when you have to restore it?
The thing is i did not start recovery mode, it did it automatically when i was updating to ios6 and an error occured.
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