'Please enter the username and password for this s...

Hello,
ever since we have Bt broadband there have ben problems with the email account and this d****d pop-up! No matter what I do to the box , it keeps coming back. Then the account works fine for a while until it decides to appear again. I can have a whole week without it then a whole week with it appearing every few seconds. It has got worse today. Then Bt broadband help will pop up and say there are issues with the email account. I ask it to fix it and it goes through its procedure and comes back with no issues found! Finally this morning I had had enough and contacted the live chat. The man at the end of the line took over the computer, did not know what he was talking about and took me an hour to undo the damage he had done! He did say though that there were issues with Outlook 2010 and bt mail. I wonder if anyone else has suffered the same issues and solved them or if anyone knows of any conflicts between Outlook 2010 and bt mail? I'm at my wits end and bt is no help with its overseas, script driven help line! All my settings are fine as it happened with a second account that the 'chat' man set up and nothing happens with another account that I have with Virgin.
Thanks ... Louise.

eddielouise wrote:
Hello,
ever since we have Bt broadband there have ben problems with the email account and this d****d pop-up! No matter what I do to the box , it keeps coming back. Then the account works fine for a while until it decides to appear again. I can have a whole week without it then a whole week with it appearing every few seconds. It has got worse today. Then Bt broadband help will pop up and say there are issues with the email account. I ask it to fix it and it goes through its procedure and comes back with no issues found! Finally this morning I had had enough and contacted the live chat. The man at the end of the line took over the computer, did not know what he was talking about and took me an hour to undo the damage he had done! He did say though that there were issues with Outlook 2010 and bt mail. I wonder if anyone else has suffered the same issues and solved them or if anyone knows of any conflicts between Outlook 2010 and bt mail? I'm at my wits end and bt is no help with its overseas, script driven help line! All my settings are fine as it happened with a second account that the 'chat' man set up and nothing happens with another account that I have with Virgin.
Thanks ... Louise.
Hi Louise, welcome to the forums.
There is no issue with Outlook 2010 - in fact there are no issues with pratically any mail client. The issue is down to the yahoo mail servers solely, particularly the backend mail server farm mail.btinternet.com.
Over the past couple of months they seemed to time out, reject access and all sorts of things for different users and different user accounts at different times.
You may like to try altering the Outlook account settings yourself to enter the details I've written via my shortcuts option 0d/h. See how you get on with that.
Also you may like to stop Outlook checking every few minutes, assuming you've got that option set. Hence do a manual send/receive at your own leisure.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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