Please enter your original serial number, or insert your logic XSkey

I just re-installed Logic Pro on my new Mac, but upon launching, it asks me for serial #. Apparently, I'm using the "upgrade" serial, so after I put in the number, it says "Please enter your original serial number, or insert your logic XSkey". I've searched my big Logic 8 box, but all I have are manuals and disks, with no serial #. I can't find the old dongle either, since I've been using without it on my previous computer. How do I get past this?

Thanks for that post Bee Jay,
Just tried doing this, didn't work, after closing logic and re-opening without the XSKey it brings up the same 2 boxes, first to insert my upgrade serial and then the original serial. I really hope there is going to be an upgrade to fix this problem as otherwise it looks like ill be stuck with XSKey after all.
Message was edited by: Ern dsm

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I have had Aperture since 1.0 and bought every upgrade. Now I want to transfer the software to my new iMac but I have to enter the original Serial number that I cannot locate. Any ideas what i can do, please?

I have had Aperture since version 1.0 and bought every upgrade. Now I want to transfer the software to my new iMac but I have to enter the original Serial number that I cannot locate. Any ideas what I can do, please?

The original serial number should be in the box with the installer disk.
If you cannot locate the serial number, contact Apple for a replacement serial number. You will need to provide a proof of purchase.
See: Pro Application Replacement Serial Numbers
Regards
Léonie
P.S. The menu command "Aperture > About Aperture" will show you your Aperture 3 serial number on your old mac, but not the previous serial numbers.

Please enter a valid serial number error

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Hi Ashutosh,
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[Mod note - serial number removed.]

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I have a serial number of a product, but I get "Please enter a valid serial number" when I am trying to add it

http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

Message: "Please Enter Your Original Serial Number"

I have Aperture 3.2.2 running on my Mac Pro. I have in the past purchased Aperture 1, then 2, then 3.
I then did the updgrade to 3.2.2
I have the serial numbers of 1 & 2 and the serial number for the 3.2.2. I have the three install disks but unable to locate the one for 3.0.
Using SuperDuper I have backed up my Mac Pro to my MacBook and the 3.2.2 was duly transferred over.
However, when I try to start Aperture 3.2.2 on my MacBook, I get a window requiring me to enter my serial number.
I enter the serial number I have for the 3.2.2 upgrade, but it is refused and I am asked for the original serial number - which I take
to be the 3.0 ... tried the 1, 2 & 3.2.2 numbers all to no avail.
I can't recall how I installed 3.0 as I have no disks here on file, although it is obvious I couldn't have used the upgrade disk if I didn't
have 3.0 legit on my MacPro.
Tried to contact Apple to straighten this out but unable to get a live person on the line.
Your assistance would be appreciated.
Regards
Ron

Usually you should install Aperture from the original media, but if you do no longer have the install disk, try these links:
Re: Why does Aperture "lose" registration info?
Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861?viewlocale=en_US
Or try Apple Customer Support at 1-800-SOS-APPL.

Is your iPhone serial number linked to your appleID?

My iPhone 4s was stolen on wednesday, and with the insurance looking like they're not going to pay out, due to a 7 day lapse of cover after you update your phone (pathetic i know), I was wondering whether your iPhone serial number is;
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b) linked to appleID.
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no it's not linked to appleID
but if you report the IMEI to the police they get all phone companies to block the phone from being used
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i used time machine to reinstall all products on a new imac machine. everything seems to be installed but when i open aperture it asks for my serial # and when i put it in it says that is your upgrade serial.. we want the original serial #. that box is long gone, how do i find that serial #

If you cannot find your original serial number, you will have to contact Apple with a proof of purchase, see these links:
Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861
Troubleshooting Professional Application Serial Numbers: http://support.apple.com/kb/TS2005
Regards
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Original serial number logic

I'm trying to install a 2nd instance of Logic Studio on my MacBook Pro and the "wizard" is asking for original serial number or insert Logic XSKey. If I don't know what either of these is - how do I move forward with the installation?
Any help is much appreciated!

You seem to have an upgrade box of Logic Studio. This only contains an upgrade serial number, you still need to proof that you own a full version of Logic. This can either be done by entering an older serial number or plugging in the XSKey, which came with older versions. Without that, you can proceed and later use the app.

Bought PSE13, the box has activation code but it says enter a valid serial number

I bought PSE 13 in box with a CD. It has an activation code but it says to get a serial number on www.adobe. When I open my account, it says add a new product then enter code, I enter the 24 digit code (alpha and numbers) i have on a card in the package but it says the number is not valid. What can I do to install my new software ? Pierre

Thanks, unfortunately, I already followed that procedure as it was written on the box containing the disk.
A card inside the box said : obtaining the serial number : 1) go to ... www.adobe.com/go/getserial (OK done) 2) use the code joined (a code included is written "ACTIVATION CODE") 3) note the serial number that will appear 4) use the serial number.
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When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

Hi,
I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
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If you purchased the iPhone from Apple or an authorized Apple reseller,
contact them for assistance. If you purchased elsewhere, go back
to that retailer and get them to give you a new iPhone or your money
back.
If you have checked the serial number carefully and re-entered it
and that gave you the same error message, contact Apple if purchased
from Apple or authorized retailer; otherwise you have been scammed
and need to pursue the matter with the business you obtained the
iPhone from.

We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

i am going to buy iphone 5 32 gb from some before i bought i check the serial number of that iphone on apple web site to cross check but massage is appering that ......'
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us....
can any one tell me what is that mean..... replace what ?

In most cases, what you said is true...however, this is not always the case. Take myself for example...
1: I posted my phone online to sell
2: Someone saw my serial number and called AppleCare to get a replacement phone
3: An inferior AppleCare representative bypassed a component validation (check serial number to the device on hand) and approved the replacement under my AppleCare plan.
4: After noticing this (about 4 days after it happened) and a trip to Apple and a call to AppleCare, all was resolved. My phone is back to being covered under AppleCare+
5: I learned my lesson.
So, as you can see, there is a chance that it can be something else. Although, if the person selling the phone notices, it shouldn't take long to resolve it. Chances are that it is what you said.
Hope this helps

We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
And if i try to enter IMEI here i see
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
Thank you.
<Edited By Host>

Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?

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entering the serial number doesn't work

capnpanic wrote:
I bought elements and now its says my trial has expired
entering the serial number doesn't work
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Please enter your original serial number, or insert your logic XSkey

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