Please explain my slow speed

I live in a village in North Wales where under the Super fast Wales scheme my exchange and cab are enabled. A house at the bottom of my lane has a BT wholesale speed of 57.
I live up the lane 0.25 of a mile away and I show as fttc with a speed of 2.8 how 1.2 low
BT have hinted the cable needs replacing but Super Fast have the funding so they are washing their hands of it.
Super Fast are saying its distance and I will need new technology and they are looking into this. They appear to insist that I am not connected and its the cable length that results in the slow speed. They are refusing to acknowledge the fact that BT shows me as connected will not explain why the difference from houses very close by.
Can someone explain why my speeds are so low and what I can do. I am a home worker so not sure how long I can go on with speeds of less than 1.0

Unfortunately you can not really compare your connection with a neighbours. they use different lines and may be connected to a different cabinet. The quality of the lines also may differ as well as the distance to the cabinet.
Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

Similar Messages

PLEASE HELP! SLOW SPEED FOR 5 WEEKS!

Hey all, i've come here as a last resort as im sick of my slow infinity speed and sick to death with bt customer service which does not exist!
Since before christmas my bt infinity package 1 38down/10up has been playing up after 12 midnight! usually after this time my speed would go down from 37download to around 0.5/0.1 soo low that i can't load a web page. Ive tried for weeks contacting bt which takes me to the offshore call centre where iv'e been fobbed of that an engineer is investigating an issue at the exchange or that the issue will be fixed in either 24, 36 or 48 hours numerous times to which it has not.
This last week my internet speed has dropped during the day time where before in the day it was a solid 37down and 10 up it now goes down to 10 meg and now its gone down to 0.1 meg. It went down to 0.1 meg today at around 6.30pm.
These are a list of stats below: Im at my wits end and i just want my broadband fixed! I beg Please someone help me!
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:07:34
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Can someone please help me too! before christmas i was getting low speeds after 12 midnight, going down to 0.1 meg for over 5 weeks now ive had this problem and now in the day where i used to get a solid 37meg down im now at different times, started today at 6.30pm im going down to 0.1 meg.
BT Customer service is disgusting beyone belief, been fobbed of after 12 phone calls. Please someone help.
stats avalibe here:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:45:18
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Firefox 4 extremely slow at start up, Then after awhile it clears its cache automaticly then its speed up. Please explain whats happening.

Firefox would slow up when cache builds up. Especially at start ups. Extremely slow. Then a few second later it would go back to normal. Then when i check the cache. It has already been cleared automaticly. Can somebody please explain whats going on. Looks like it has something to do with Automatic cache management system. THank you very much.

You may want to just get one utility for now.
At this point, do you need a new graphic card? then you need to upgrade to Leopard. If your software and system won't be a problem regardless of compatibility great, but make sure. Otherwise, Snow Leopard will likely require lots more upgrades and updates.
But maybe doing an upgrade to Leopard and then test the waters with Leopard and Snow L. makes better sense.
Only the "Early, Early" 2006-7 1st Gen Mac Pros can run 10.4.11 (or at least install and officially supported).
The product pages have misleading information but you do need 10.5.7 for the 4870 which is your best graphics upgrade choice. The 3870 came out a year ago and requires 10.5.3+.

Someone Please Explain This to me-Quad G5 running slower that Christmas

I just got my Quad Powermac G5 fully loaded w/ 8 Gigs; 2 500 Gig Hd's and this thing is running slower than my 15 inch powerbook with 2 gigs. I am running Motion 1 and I am simply taking a picture and applying an effect (nothing crazy just simple blurs and such) and it will not play in real time? it seems to be just as slow at rendering effects as my powerbook? it took 3 mins. to render 15 seconds? Could someone please explain this phenomenom? I am a little baffled and ****** off.
Quad Powermac G5 Mac OS X (10.4.3)

Mac OS X is heavily cache and swap dependant, its like the OS was designed to run with flash RAM instead of hard drives or something.
The speed of Mac OS X will improve greatly upon the I/O speed of your boot drive.
Since you got the stock 250 GB, most likely without a large 16Mb cache, Mac OS X will crawl slower and slower as the boot drive fills up.
I've noticed with my brand new 20" iMac G5 that I'm getting beachballs, there is nothing hardly on the drive and it's not even hooked ot the internet and it's slow, a pig 250 GB 7,200 RPM drive.
My main machine in my signature is lighting quick, windows snap open, program launch fast as heck and boot time is under 30 seconds. Actually it's a combination of things, fast video card, plenty of RAM and fast drive I/O speed that make a Mac snappy with the feature and eye candy rich Mac OS X.
The Quad has four processors, so CPU intensive multi-threaded applications will perform long jobs in short order. As well as running many applications at once.
What will help make your Quad snappy is to replace your boot drive with a 74 GB 10,000 RPM Western Digital Raptor and keep it slim, keep your files on a second drive, leave your iTunes and User "home" folders alone on the Raptor just near empty.
I've written it up here in a text doc
(I get no comp for product mention)

Re: Slow Speeds, Please stop us from severing our ...

I currently live in a hamlet approx 3miles from the nearest town and according to Sam Knows.com, approx 4km from the nearest nominated BT Openreach exchange. My current provider Talktalk advise me that it is the length of my line that is the cause of the slow speed, and although fibre will be hitting the exchange in spring 2013, due to me being 4km away will be of no use as BT have chosen to leave copper to the doorstep in place! My average speed is 0.68mbps (less than 1mb) but as stated in previous posts, I am paying full price as if I was receiving close to 24mbps, and I think this is unacceptable, as it is in nearly all other retail industries so why should ISP's be exempt?? Clearly Talktalk are not to blame, as after all, BT own the lines of most of the UK phones lines, and Talktalk just pay BT. I have had email correspondance with openreach, and am told it is too expensive for any improvements to be made to the existing line as the population here is so little! Here I see a multi billion profitable company turning their back on rural britain shame on them. The old saying, Rome wasn't built in a day, but they got there eventually! Cutting corners is not the way to go, sewer channels was the way to go according to previous company H20 but that crashed after just 4 years and only served Dundee & Bournemouth, although could of been successful as it is cheaper to lay fibre in that way vs digging up roads. Sadly, I will soon be cancelling my landline/broadband service as I am fed up of buffering on Video-Audio streaming (even spotify!)
I am led to believe that the goverment are meant to be funding some improvements, but I am sure broadband is bottom of the priority list!

Unfortunately the above posts are true, you allude too BDUK- http://www.culture.gov.uk/what_we_do/telecommunications_and_online/7763.aspx .
These projects are now being ratified (delayed) by the European Commission. http://www.thinkbroadband.com/news/5355-are-bduk-projects-really-delayed-by-eu-state-aid-rules.html
You might be interested in this scheme, I assume you reside in Devon http://www.connectingdevonandsomerset.co.uk/ .
Also this http://www.broadband-notspot.org.uk/map/devon-broadband-notspot.html#8,50.724209,-3.71814,all,2 .
Its hard to recommend other methods of obtaining broadband as you mention Video and buffering, as usage on other methods is no where near as generous as fixed lines, usage is where the meat is!
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Please Raise/Uncap IP Profile - Slow speeds

Hi Guys,
Up until a week ago I was achieving speeds of between 18-20mb, no issues for
the past year.
This last week I've been losing connection intermittently. When it does work
the speed is between 3-5mbs.
The current setup is, a master socket box, with my router plugged in via a
filter.
Spoke to BT numerous times over the past week, carrying out their tests,
including quite phone line test and plugging my homehub directly into the
master test socket with a filter attached.
I could still here static over the line during this test. Yet still was told
that they can not see a fault on my line, but that the problem is with my
home wiring.
I have not changed any sockets or wiring in my property, up until a week ago
all was fine. I was not expericing these dreadful disconnects, nor slow
speeds.
Nevertheless, I understand faceplates and filters have the potential to giveup,
so I visited maplins.
One by one, I replaced the filter attached to router, tested speed, master
socket faceplate, tested speed and finally the master socket box it'self.
As you can guess, no change in static on phone line, random router
disconnects or speed.
As the week has gone on, the connection has stablized, only a few line diconnects here & there. Can still hear static, speeds have not budged.
I intend to phone BT again to request an engineer be sent out to test the phone line.
I'm guessing that the cause of the static is a phone line fault at BT's end.
And that my slow speeds are due to this phone line fault (instability), but
also the fact that it looks like my IP profile has been capped. (screenshot
below).
Screenshots below of tests I carried out before writing this.
I used to acheive speeds of between 16-20mb, my IP Profile can't be right.
Short "Connection time" because of recent disconnect:
All input will be greatly appreciated. Hopefully one of the mods can atleast in the meantime, increase my IP Profile.
Thank you in advance,
Y3n

Hi Y3n,
FTTC SHOULD not be too far away for you, viz :-
Many premises in Fordham are included within the Connecting Cambridgeshire programme. This means that, by the end of 2015, there will be improvements to the broadband infrastructure that will enable many homes and businesses to receive superfast broadband speeds (minimum 24Mbps)* while others will be able to receive fibre broadband speeds of between 2Mbps and 24 Mbps
It is now confirmed that fibre cabinets bringing superfast broadband will be upgraded December 2014 and March 2015. Check our map of cabinets for more information about where the cabinets are located. For more information about Superfast broadband visit our Superfast Question and Answers Page.
Best regards,
dfenceman

Slow speeds, can I have some advice...

Firstly, I have the Westell 9100EM15 router from verizon and I live in the tampa area. Please let me know if getting a different one could make a difference. It's like 2+ years old.
Anyway, I'm getting slow speeds considering I have the 35/35 plan. Youtube videos buffer slowly, and I only get around 3mps for torrents. Can someone explain why Youtube videos won't basically load instantly? Why don't I at least get 20mps on torrents? Note, that I'm using a wireless adapter for my main computer, not wired, which obviously probably makes a difference, but when I used wired, I NEVER got past 3mps when I had 25/10. I cannot used wired anymore anyway since lightning killed my ethernet port. I will buy a pci port if have to, however.
I did buy and hook up a linksys e12000, but the speeds were slower than the stock router. I had to return it. Common, I just don't understand. It's wireless N. My 6+ year old linksys wireless G router that I used to bypass the verizon router was faster. At the moment, I'm using the verizon router, which for some reason just started to be faster than the linksys G.
I'm thinking of buying a Medialink Wireless N Router. It's the number 1 on amazon, but I'm not sure if it'll help. Maybe dual band? I don't know what to do. Does anyone have any advice?

Like many others like you, I don't believe there is a fix at your end. At one time Verizon use to say your speed never changed because you have a dedicated line and not sharing a line like Comcast so when your neighbors got on your speed won't change but that isn't part of their ad anymore because we are all attached to a hub and the more people that are on it, the slower our speed will be. Also, there are millions who stream Netflix and Blockbuster over the Verizon lines and the hubs are unable to take that so we in return get slow speed. There is nnot a lot anyone can do about it. I was told it was at my end but with 5 computers(only one on at a time) I did a test and got another router and hooked it up to one of my other computers and tried the speed test thing but it was just as slow. So, when you are tols it is at your end, forget it, it is not. I am suppose to get 10Mbps but between 6pm and 1:00am I am lucky to get 1Mbps. Verizon just needs to add more hubs and the problem is solved. We can't get FIOS in our area but as I can see, it too slows down during certain hours. The only other explaination is at certain times we get capped so the hub does not burn out. I have learned to live around it but most people depend on that speed and should not have to go so slow when the speed is very much needed. There is no solution yet but I am sure Verizon gets enough complaints and will soon fix the problem. Hang in there, they will have to upgrade and I am sure they are doing that now before they lose their customer. But don't let some out source tell you it is at your end, because it isn't.

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.
The above is what the bar says. It's been a while and wondered, maybe Apple changed the format for forums. Then got this nice big blank canvas to air my concerns. Went to school for Computer Science, BSEE, even worked at Analog Devices in Newton Massachusetts, where they make something for apple.
The bottom line is fast CPU = more FPU = more headroom and still can't figure out why the more cores= the slower it gets unless it's to get us in to a 6 core then come out with faster cores down the road or a newer Mac that uses the GPU. Also. Few. I'm the guy who said a few years ago Mac has an FCP that looks like iMovie on Steroids. Having said that I called the campus one day to ask them something and while I used to work for Apple, I think she thought I still did as she asked me, "HOW ARE THE 32 CORES/1DYE COMING ALONG? Not wanting to embarrass her I said fine, fine and then hung up. Makes the most sense as I never quite got the 2,6,12 cores when for years everything from memory to CPU's have been, in sets of 2 to the 2nd power. 2,4,8,16,32,64,120,256,512, 1024, 2048,4196,8192, 72,768. Wow. W-O-W and will be using whatever I get with Apollo Quad.
Peace to all and hope someone can point us in THE RIGHT DIRECTION. THANK YOU

Thanks for your reply via email/msg. He wrote:
If you are interested in the actual design data for the Xeon processor, go to the Intel site and the actual CPU part numbers are:
Xeon 4 core - E5.1620v2
Xeon 6 core - E5.1650v2
Xeon 8 core - E5.1680v2
Xeon 12 core - E5.2697v2
I read that the CPU is easy to swap out but am sure something goes wrong at a certain point - even if solderedon they make material to absorb the solder, making your work area VERY clean.
My Question now is this, get an 8 core, then replace with 2 3.7 QUAD CHIPS, what would happen?
I also noticed that the 8 core Mac Pro is 3.0 when in fact they do have a 3.4 8 core chip, so 2 =16? Or if correct, wouldn't you be able to replace a QUAD CHIP WITH THAT? I;M SURE THEY ARE UO TO SOMETHING AS 1) WE HAVE SEEN NO AUDIO FPU OR PERHAPS I SHOULD CHECK OUT PC MAKERS WINDOWS machines for Sisoft Sandra "B-E-N-C-H-M-A-R-K-S" -
SOMETHINGS UP AND AM SURE WE'LL ALL BE PLEASED, AS the mac pro was announced Last year, barely made the December mark, then pushed to January, then February and now April.
Would rather wait and have it done correct than released to early only to have it benchmarked in audio and found to be slower in a few areas- - - the logical part of my brain is wondering what else I would have to swap out as I am sure it would run, and fine for a while, then, poof....
PEACE===AM SURE APPLE WILL BLOW US AWAY - they have to figure out how to increase the power for 150 watts or make the GPU work which in regard to FPU, I thought was NVIDIA?

Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speeds, almost dead, can't figure out what's ...

Hi all, I've had very slow speeds from my homehub for almost a week. I've tried a factory reset on the hub to no avail. I also spoke to technical support in India I think, but they were no help.
When I perform a speed check the speed from the exchange to my house is fine, it's after that it dies a death.
I've checked all cables and it is not cabling after the hub as this problem effects internet tv's that are connected via ethernet cable and others that are wireless and also tablets that work on wifi.
In the last week I have had download speeds as low as 0.03 and for only a few hours last Monday has it been OK all of a sudden. I presumed a fix elsewhere but the problem came back an hour or two later.
At the moment we can't use iplayer, youtube and every webpage takes ages to load. It's quite horrible.
Has anyone got any idea's what could be wrong and are there any diagnostic tests I can run on the hub to see if it's borked.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

SLOW SPEEDS YET AGAIN IN SHETLAND

Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
Latest BT speedtest results
Test1 comprises of Best Effort Test: -provides background information.
   Download Speed
   626 Kbps
0 Kbps   2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 626 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
11 days, 23:23:39
Downstream
2,592 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.2 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10692092 / 131
CRC Errors (Down/Up)
6075 / N/A
HEC Errors (Down/Up)
N/A / 91
Error Seconds (Local)
3882

Hi Shetlander,
I am sorry that you are having problems again. I have just sent you an email.
Drop me a reply when you get a chance.
Thx
Craig
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Broadband slow speed,ongoing since end of april

Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
i am a 2 min walk from the exchange,
if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,

Hi Efcpaul
I can take a look at this for you.
Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Slow speed Enhanced - can't connect router/modem

After speed slipped to 0.2 to 1.5 MBPS with current router I convinced Indian contact to send me new router. It would not connect to any of my MAC/apple products. Returned to original router and continued to face slow speeds daily. Today was .12 MBPS. Must go to reliable internet service soon!! Any suggestions??

What is the brand and model of your current router?
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Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

Please explain my slow speed

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