Please give any advice thanks from Susan

hI we have had trouble with are new printer we have had it for about a month now but we can't print anything of it we have tried wireless and downloading the app but had no luck please give any advice thanks from Susan

Hello @Susanpurdy!
Thanks for posting on the HP Forums!
I would be happy to provide some help! I can see that you are unable to print anything to the Deskjet 2540 via wireless. To ensure I provide you with the correct information I will need to know what operating system the computer running. also are you trying to print from a mobile device like an iPad or tablet?
If you are unsure of what operating system version your computer is running:
For Windows click here: Windows Operating System
For Mac click here: Mac Operating System
To ensure your router is setup to network the printer correctly I recommend contacting your router company an ensure the following settings are correct in the router:
~ Network name and password need to have NO SPACES OR PUNCTUATION
~ Must be using WPA security
~ Encryption Type 128-bit
~ Dual broadcast Wireless b/g/n (printer will only connect to g)
~ MAC filter needs to be turned off
~ Multicasting Must be turned on
~ Bonjour must be enabled
~ Dual band set to 2.4 Ghz
~ Correct Wireless Channel (not 1,, 6,, 11)
~ Router Firmware Updates
~ Firewall settings need to be at there default settings, or set to a lower security
~ Following ports need to be un-blocked:
Incoming (UDP) ports : 137, 138, 161, 427 (iPad 80, 443)
Outgoing (TCP) ports : 137, 139, 427, 9100, 9220, 9500 (iPad 5222, 5223)
Please post back with the requested ifnormation and i should be able to provide more help!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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