Please hel

I bought the Zen Xtra 40gb this morning. Charged the battery before going to work. When I came home I installed the new software and began transferring songs from my computer to it. I was taking my time, looking up album titles and release dates online, so I was able to put about 50 songs on the player before it said "low battery."
I thought it was a little weird that the 4 hour battery gave out in just two hours, but figured it was probably from all the adding of material...that the 4 hour estimate was for just listening to music.
Anyway, that's not the problem. When it said "low battery" I unplugged it from the USB and plugged it into the recharger. About 20 minutes later I happened to look at it, and the message "Shutting down..." was frozen on the screen.
I tried turning it on and off again...nothing; unplugging the recharger, plugging it back in...nothing. I cannot turn the player off or unfreeze it no matter what I've tried.
Anyway, I'd really appreciate it if anyone has any advice or info to share. Has anyone else had this kind of problem with the Zen Xtra, or can you think of something I might have done that was too hard on the system?
Also, this might sound stupid, but the one thing I haven't tried is removing the battery. I'm a little reluctant to do so before I know how it will affect the system...do you think this might solve my problem?
I'll call technical support tomorrow if no word, but I'm a little unnerved right now and was hoping for help from someone a little sooner than 9AM. *L* I spent a lot of money on this, and it's my first mp3 player.

I called the place I bought the mp3 player from today and they just told me to bring it in and exchange it. I did that, brought it home, and what do you know...same problem as before. *L* So evidentally I was wrong in thinking there was a problem with the player itself.
I tried to find out more about the problem, and I went into the device manager where I looked under Uni'versal Serial Bus Controllers. It lists "unknown device" as connected to that port, and in the device status under properties it says "No drivers are installed for this device."
I'm not that good with computers, so am I missing something? What confuses me is that the first one worked perfectly for 2 hours...only after I disconnected it from the USB port the first time did I have problems. So obviously I have the proper driver in my computer or it never would have worked at all.
I may just have to wait for the tech support office to open on Monday, but I'd love if anyone had any suggestions. Now that I know the problem seems to be with the driver, or at least that it's with my computer and not the player, I feel a little more comfortable trying to fix it myself.

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