Please help - 0404 loopback mode - cannot make loopback work

Hello,
I have been using an 0204 and loopback was easy. Tonight my 0404 came in and I cannot get it to work.
- Sound works fine on the output and headphone output
- I can touch the opposite end of the rca to the mic inputs and I get lights on both channels
- Looking in the windows mixer, I cannot see any reference to the mic in on the 0404
Overall I am at a complete loss. Is there software I need to install to make this work or?
Regards,
Jeremy

The boot drive is failing, or you have some other hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

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