Please help activating EDU version of Master collection purchased from reseller

Last week I purchased the Adobe CS5 Master collection (Teacher and student edition) from a reseller and received the software package last Thursday (16th Feb).  
On that same day, I followed the instructions and visited www.adobe.com/go/eduverify to register the product and receive my registration code.
I entered the customer support portal, logging in with my Adobe ID
I completed the online student edition order fulfilment form, in which I provided the Coupon code which was printed in the upper left corner of the Student Edition order fulfillment process instructions (inside my Adobe Student Edition box)
I attached a digital copy of my proof of eligibility (enrollment details from my college)
I have waited more than 3 working days for my e-mail from Adobe instructing me how to retrieve my serial number.
It has NOT arrived in any of my email inboxes (I have checked my online spam folders)
I have contacted and asked support (on a chat form) to help.   They did not help at all, just explained that i needed to do what I have described above. I told them I had done that. They proceeded to tell me again that I needed to do that. I told them I had already done that. ...and etc. ad nauseum ....until I closed the chat window rather than type abuse at their obtuseness.
I have now also sent an email with my enrollment proof attached to [email protected]
I need to get my software unlocked. Is there anything anyone can suggest that might speed this process along a little so I can collect my registration code and get started using the software? someone special I need to contact? something special i need to do?
thanks in advance for any advice or help.
A very frustrated, hopefully soon to be, user.
David

thanks acrwil16,
I should have explained that I am in Australia, so a telephone call is a little more complicated than if I lived in USA.
Apart from the call costs, I need to know the time zone I am calling to so I can pick an appropriate time to call, and I think they have a few over there, as we do here.
david

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