Please Help Adobe CS6 Master Collection Activeringscode

Hi my name is Mathias
so i have a BIG Problem !
i have the Orig. Adobe CS6 Master Collection for Windows
and today when I try to open my Photoshop or Illustrator, comes a serial number input! OK No Problem
give my original code which is on a box!
so and now the Problem
the code of the original is no longer possible! it stands
the serial number you entered is invalid.
please help
i come from german
thx

Just looking at that link and I don't think this is my problem. It says:
Bootstrapper requires certain installer components to be in place to load correctly. Otherwise, it displays the error "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
Run the Adobe CS5 Cleaner Tool and remove the product that you are going to install. See Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3 (cpsid_82947).
But mine doesn't say "File not found" anywhere in the error message.
If it helps on my desktop when I try to install it an icon comes up for a second that looks like the dmg mounted icon with the word "core" underneath it.
I'm on a Mac by the way. Specs are:
Mac OSX Version 10.6.8
Model Name:          Mac Pro
  Model Identifier:          MacPro4,1
  Processor Name:          Quad-Core Intel Xeon
  Processor Speed:          2.26 GHz
  Number Of Processors:          2
  Total Number Of Cores:          8
  L2 Cache (per core):          256 KB
  L3 Cache (per processor):          8 MB
  Memory:          8 GB
  Chipset Model:          ATI Radeon HD 4890

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