Please help !!! After installing 3.1.1 restore failing with error code 2002

Hi All,
I bought my ipod touch 8GB and received on 24th Sep 2009. On the same day at around 18:30, I downloaded itunes in my laptop (IBM ThinkPad - Win XP OS).
Everything was fine, I did sync my ipod with itunes. After an hour or so, I got a popup in my itunes to download a latest software update which was OS 3.1.1, I guess. I downloaded that and it took almost 80 minutes. Then I connected my ipod to the laptop, itunes throwed an alert saying
"itunes has detected an ipod in recovery mode. You must restore this ipod before it can be used with iTunes."
But restore is failing with restore error code 2002. I tried 44 times with all the guidelines mentioned in Apple support site. Restarted ipod, laptop, complete uninstall of itunes and every software, reinstalled itunes and everything, switch between different USB ports and tried everything but nothing worked.The ipod always shows the connect to itunes symbol and nothing else. Alas!! I am writing this. It is seriously very discouraging for the apple product users. I had high hopes with apple’s products. I could not use my new ipod even for an hour.
Please help. The below log is being created after every failure.
I know the below log can help the software guys in finding the issue
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: restore library built Aug 24 2009 11:22:55
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: iTunes 9.0.1.8
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: Software payload version: 7C145
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: iTunes: Specifying UOI boot image
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: phoning home to gs.apple.com:80
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApECID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApChipID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApBoardID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApProductionMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApSecurityDomain
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: UniqueBuildID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: @Locality
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreDeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreKernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreRamDisk
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBEC
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBSS
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: KernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: LLB
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBoot
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: DeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: AppleLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryPlugin
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryFull
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RecoveryMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: NeedService
2009-09-26 21:29:40.932 iTunes.exe[2248:7d4]: received tss response
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-version' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-style' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: operation 44 progress -1
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv radio-error' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: radio-error not set
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: unable to open device_map.txt: No such file or directory
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: production fused device
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: _AMRUSBInterfaceOpen failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a: 1450
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: Recovery mode failed (result = 2002)
2009-09-26 21:29:56.645 iTunes.exe[2248:160]: iTunes: Restore error 2002
Thanks in advance, seriously awaiting for your positive response.
Regards,

THe network access account is needed for accessing network resources during the task sequence or software distribution.  During OSD, there may not be a computer account yet for the system to use to access the content.  You need to set the NAA.
http://technet.microsoft.com/en-us/library/hh427337.aspx
Jeff

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