Please help: An unknown error occurred (1418)

I have several iPods and have used them basically trouble-free for years. Last night though, my 1st Generation ipod, after coming home after being away for a month, "died" after synching to my mac-mini. I went through the 5 Rs, but have no success in retsoring the Nano even to the original settings. The restore process via iTunes fails, giving the error message 1418. The unit has not been dropped or abused, but the only thing that has changed is an update to itunes and quick time on the mac mini. Any help is appreciated, as it appears my warranty expired while on vacation....

try this... it will give you steps to help you
http://docs.info.apple.com/article.html?artnum=304996

Similar Messages

  • An unknown error occurred (1418).

    So my iPod has been a little neglected over the past few months since I've been out of a job. I don't need to take it to work anymore to listen to my music. Very recently I went through an entire reformat and reinstall of my OS and other programs, so my system is pretty clean, if I do say so myself.
    I reorganize my music by what I want to load on my iPod and decide I need to take it out to charge. When I plug it in, it tells me that (basically) it has new firmware and asks me if I want to let iTunes handle the download and update. Sure I think, no biggie. I remember what it was like when you had to download a separate firmware setup, and I thought "Wow, cool. I don't have to do all that crap anymore."
    As it starts updating my iPod it stalls, and I get an error message. No I can't recall it. It asks if I want to wait, cancel or -somthing else-. I tell it to wait and it seems to work, then it stalls on the update.
    I do the 5 R's. I'm not unaccustomed to them, I have even had to wipe my iPod a few times because those don't work. Now what my iPod is doing is constantly saying "Do not disconnect," yet iTunes won't see it, but that is not the end of it.. oh no. (PC see's it just fine)
    I pull some reboots to try and keep the fragmentation down when I do disconnect the iPod, and every time I restart iTunes and try to update and restore my iPod I get this message: "The iPod "iPod" could not be restored. An unknown error occurred (1418)." I'm getting this every single time. I reset, update iTunes, repair iTunes, reformat the iPod, try a different USB port, and I get the same thing over and over again. None of the help articles seem to be useful.
    Help?!?!
    Message was edited by: Aoladari

    Ran a new diagnostic tonight, since I'm getting the same error and I have tried to fix it a few different ways.
    The above error messages are gone. In their place this seemed to be the message that stood out:
    [SERVICE: 0x844,00:16:24 ERROR] Did not find first letter of stage
    Also there seems to be a huge bit at the bottom of the log with possible (?) IRQ destinations... I didn't notice this in the first one but because I saved over it, I'm not sure.
    Here is a snippet;
    [UPD_LIB: 0xBAC, 00:18:55] ==>> iPodUpdateLog 00000000 0x00E0C50D 0x0B696E98 0xC918DFF1 0x2D745AC1 0x953A18F3 0x6365FE96 0x09C551CC 0x251E874A 0xDCBA3D6E 0x37A4E634 0x45FC0F02 0xE3A5FFA6 0x5C0DA4A2 0xC956CCB8 0x17EF7413 0x98DCA625 0x7DE33B0A 0x02
    [UPD_LIB: 0xBAC, 00:18:55] ==>> UpdaterLib 00000109 0x0052A0B8 0x1730E186 0x34E4D7E6 0xC6A307E4 0xAF75BD70 0x1A72120D 0x816F02B2 0xDB2D9DE2 0x9C165087 0x1FBC699E 0x4B
    [UPD_EXT: 0x858, 00:18:55] ==>> iPodUpdateLog 00000000 0x00E0C50D 0x0B696E98 0xC918DFF1 0x2D745AC1 0x953A18F3 0x6365FE96 0x09C555D6 0x2F27967F 0xDBB22150 0x3DB39B34 0x4FEF4649 0xCBE4F4FE 0x7858EBCF 0x960ECCC9 0x52B2651B 0x94C9A335 0x75E23307 0x1EDB417A 0x9DED82C3
    [UPD_EXT: 0x858, 00:18:55] ==>> Interface 00000717 0x0052A084 0x373BE4A7 0x21F2FAFB 0xC1EB74C3 0xB579BB7F 0x2B7E1374 0xD44204A5 0xD53594D7 0x815A3AC8 0x02BC7A83 0x5308024B 0xBD8A23C3 0xD2106B63 0x00035E78 0x276F87A7 0xF4398513 0x1C3B94C5 0x47029F41 0xBC05F1

  • Unknown Error Occured [1418[

    When attempting to use my Ipod Nano I get a message saying the Ipod is in recovery mode and needs to be restored. Attempts to restore result in an "Unknown Error Occurred [1418]" message and goes back to the restore screen. This problem started when Itunes said that the Ipod software wasn't up to date and I attempted to download the new Ipod software. Any suggestions?

    Did you try both of these:
    http://docs.info.apple.com/article.html?artnum=304508
    http://docs.info.apple.com/article.html?artnum=304996

  • "The iPod could not be restored. An unknown error occurred (1418)."

    What do I do when this error message comes up? Is my brother's iPod doomed? D:
    The error message again, for good measure; "The iPod could not be restored. An unknown error occurred (1418)."

    See: Error 1415/1417/1418/1428 when restoring any iPod using iTunes 7 or later.

  • Help - An unknown error occurred (-50)

    For the last few weeks I have been getting 'An unknown error occurred (-50)' when trying to download new purchases or updates via iTunes, can anyone help?
    I've tried every solution I have encountered all with no success.  Off the top of my head I've checked the firewall and antivirus, tried deleting partial downloads in the iTunes folder, uninstalled the one download accelerator I had, tried a winsock reset, uninstalled and re-installed iTunes and still no luck.  This is driving me nuts, I can download everything fine on our iPad or iPhones and then sync these to our laptop but virtually any file over 20Mb seems to fail with the above error when downloading on the laptop.  I'm running iTunes on Windows 7 x64.
    Any help much appreciated.

    No matter what I tried I could not get this resolved.  The latest iTunes update seems to have addressed the issue, downloaded over 200 updates and several HD series without a glitch so far.

  • Help with unknown error occured (-50)

    I continue to get unknown error occured ( -50 ) when trying to download songs after upgrading to itunes 7.6

    im to having problems with my ipod 5th genaration as when i switch it on all i get is pretty coloured lines going down screen and a box of coloured dots in the middle

  • TS3694 What is the  "An unknown error occurred (-42110)". The message pops up then I start running iTunes. I have two devices connected to iTunes. 1) iPod touch 3rd gen 2) Apple TV. Help me please!

    I do not know what the error is. I have googled it but I can not find anything. Help me please!
    "An unknown error occurred (-42110)". The message pops up then I start running iTunes. I have two devices connected to iTunes. 1) iPod touch 3rd gen 2) Apple TV. Help me please please!

    Try the following user tip:
    iTunes for Windows 11.0.2.25 and 11.0.2.26: "Unknown error -42110" messages when launching iTunes

  • ITunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

    iTunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

    It is likely a hardware failure
    http://support.apple.com/kb/TS3694?viewlocale=en_US#error1

  • TS3694 Can't restore and recover iPhone 4s. Keep getting The iPhone "iPhone" could not be restored. An unknown error occurred (14). Help please!

    Please help. I simply connected my iPhone 4s to my Dell laptop (Win 8) which connected to iTunes automatically (which it normally does) and was told that I needed to update my software (I believe for both iPhone OS and iTunes). I tried to update and now my iPhone won't work at all. I just keep going in circles trying to restore and recover and I keep getting the error message: The iPhone "iPhone" could not be restored. An unknown error occurred (14). All I see on my iPhone 4s screen is a cable connector, a little up arrow, and an iTunes symbol--and nothing else works.

    http://support.apple.com/kb/TS3694

  • HT3743 my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!

    my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!

    If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808

  • HT201210 My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?

    My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?

    This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

  • TS3694 Hi, i'm trying to update my iphone but this is the msg i'm getting, can you please help me. thank you. "the iphone ''C & M '' could not be restored. An unknown error occurred (3194)"

    Hi, i'm trying to update my iphone but this is the msg i'm getting, can you please help me. thank you. "the iphone ''C & M '' could not be restored. An unknown error occurred (3194)"

    http://support.apple.com/kb/TS3694#error3194
    This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue.

  • TS3694 How can I fix this type of error in iphone 4?"The iphone could not be restored. An unknown error occurred (3194) "please help me.

    Hi everybody !
    AT&T company is unlocked (factory)my iphone4 before 3 days ago so i want to restore to unlock iphone 4 with itunes but it is not restore.
    How can I fix this type of error in iphone 4?- "The iphone could not be restored. An unknown error occurred (3194) "
    please help me in nepali language(if posible) or english. thank you.

    http://support.apple.com/kb/TS3694#error3194
    This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue.

  • HT203200 Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

    Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • HT203200 Hi! i keep seeing this message popping up on my itunes, intunes could not connected to the itunes store  an unknown error occurred (-3212) can someone help me please?

    Hi! keep seeing this message on my computer, could not connected to the itunes store unknown error occurred (3212) can someone help please?

    Perhaps try the Errors 3000 through 3999 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

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