Please help...any ideas? scroll pad and the letter 's'

the scroll pad isnt scrolling around the main menu nor is the letter 's' working at all...you know how many words use the letter 's'??? anyways, any ideas what i should do? i done a battery pull, resetting the phone, updating it.....so help? please?

Karen,
Did you eject your iPod from your computer properly?
iPod does not appear in iTunes: http://docs.info.apple.com/article.html?artnum=61771

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