Please help. Been on the phone twice now and they ...

So I have had a steady 8mb for the past 5-6 years then all of a sudden I'm getting less than 2 for the past two weeks.
I think it has something to do with the IP Profile being stuck at 2 because it says I am able to download 8mb.
Hopefully those screenshots help to get my point across.
Solved!
Go to Solution.

Okay so there is 3 days connection as you asked.
Still no change.
Can I get an IP profile reset, yet?

Similar Messages

Please help, i connect my phone to computer and gives me error code this i phone cannot be used because the apple mobile device is not started

please help, i connect my phone to computer and gives me error code this i phone cannot be used because the apple mobile device is not started

http://support.apple.com/kb/HT1923
uninstall and reinstall
there is a complicated way to work with just the mobile device support but its simpler just to uninstall itunes and related components and then reinstall itunes
ur music will be fine, u will just lose the playlists. but ur mobile device support will be working again.

My iPhone 4S on iOS7 is stuck on Apple Logo, and it goes off, then back to Apple Logo again for hours. Pressing home button together with sleep button does not help. Plugging the phone to Mac and restart does not help either. What do I do?

My iPhone 4S on iOS7 is stuck on Apple Logo, and it goes off, then back to Apple Logo again for hours. Pressing home button together with sleep button does not help. Plugging the phone to Mac and restart does not help either. What do I do?
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Thank you for your help in advance.

Restore iPhone with iTunes on computer. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power buttons until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time of holding both buttons. Click the Update or Restore button that iTunes offers.

HT4972 Hi I m unable to upgrade ios5.1.1.. Please help when I click on install now and agree to t&c.. It say verifying updates and then it says unable to upgrade.. Please help

Hi I m unable to upgrade ios5.1.1.. Please help when I click on install now and agree to t&c.. It say verifying updates and then it says unable to upgrade.. Please help

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My iTunes Store won't load past the twentieth song!! Please help been going on for months now. Also is super slow in loading.

Every time I open my iTunes Store on my iphone, the store will hardly load and when it does it only lists the songs 1-20 in every genera. it will load the a limbs and front page of that category. Please help haven't been able to do anything for months!!!

Hello ChainedBear,
Welcome to Apple Support Communities.
Sorry about the difficulties with the iTunes Store, you can take a look at this article for troubleshooting steps:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
There are several options in that article. If you are still having difficulties after going through that article, you may need to take a look at "Additional Information" for contact information.
Regards,
Jeff D.

Please HELP! On the phone with Transunion NOW, quick advice please!

Hi I am on hold right now with transunion and they are saying that ACS/JP morgan is no longer listed as a collection account but as a negative account and they are not required to follow DOFD guidelines, they can file with CRA with last known activity. Is this true!!!! They are claiming that my last activity was in 2011 and that they will not age off until 2019 now! I am so upset. I still forced him to file the dispute but he said it will not help. A collection is still a collection agaency right? No matter how they file?

izzesparks wrote:
Hi I am on hold right now with transunion and they are saying that ACS/JP morgan is no longer listed as a collection account but as a negative account and they are not required to follow DOFD guidelines, they can file with CRA with last known activity. Is this true!!!! They are claiming that my last activity was in 2011 and that they will not age off until 2019 now! I am so upset. I still forced him to file the dispute but he said it will not help. A collection is still a collection agaency right? No matter how they file?The FCRA is very clear on the DoFD being the date that CRTP is calculated anyone saying anything else is wrong and I would send an ITS letter to the creditor (Intent to sue). The DoLA has no relevance or bearing on CRTP. A CA has to operate from the OCs DoFD no exceptions. You can also file a CFPB complaint if you dont want to send the ITS as a first line of defense.

HT1414 I have been on the phone twice tonight with your tech support. didnot.

I just bought my iPad this afternoon and having trouble getting through your security question regarding my birthday. Your tech support team can't seem to help in any way. They also don't call me back when they tell me that they will. Apple should be ashamed of their tech support.
Is there anything special I need to do to return your equipment to The Target store where I bought it? It is of no use to me if it cannot be started up.
Thank you,
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Hi Ivlasschaert,
You are not addressing Apple or Apple employees here. We are users just like you....if you have a question we can answer, please let us know. Otherwise, there is nothing we can do for you here....
Cheers,
GB

Please help me clarify the benefits of Lightroom and PSE

Hello,
I've had PSE for many years and I am a light user of it. I've got about 13000 family photos I want to catalog, mark favorites, and touch up favorites - mostly adjust lighting and color, crop, red eye. I will occasionally edit out an object, like a garden hose running through the grass. I'm trying to decide if Lightroom would make my task easier and results better than using PSE alone. I played with Lightroom for a couple hours and this is what seems true based on my limited knowledge:
1- It seems easier to get better results adjusting lighting and colors in Lightroom. I'm a novice and I thought I could make my photos look significantly better. I'm still fairly awkward using layers in PSE, so maybe it's just my lack of experience.
2- It is easier to manage edits in Lightroom since they are non destructive. Snapshots make it easy to view edits at different stages. Making a virtual copy and applying a different set of edits seems like a snap. In PSE, if you want to retain your layers you need to save in the native format and those files can get huge. If you don;t retain your layers you are just left with your end result.
3- It seems like people generally think Lightroom's catalog functionality if better than PSE Organizer, but I don't have enough experience to tell.
4- I don't do too many creative projects where PSE may excel, like merging photos, cutting people out of 1 and into another, etc.
Based on my needs, do you think I'd be better off getting Lightroom, or using PSE and maybe improving my skill level with it?
I hope it's not bad manners to cross post this in the PSE forum.
Thanks!

Hello,
I've had PSE for many years and I am a light user of it. I've got about 13000 family photos I want to catalog, mark favorites, and touch up favorites - mostly adjust lighting and color, crop, red eye. I will occasionally edit out an object, like a garden hose running through the grass. I'm trying to decide if Lightroom would make my task easier and results better than using PSE alone. I played with Lightroom for a couple hours and this is what seems true based on my limited knowledge:
1- It seems easier to get better results adjusting lighting and colors in Lightroom. I'm a novice and I thought I could make my photos look significantly better. I'm still fairly awkward using layers in PSE, so maybe it's just my lack of experience.
2- It is easier to manage edits in Lightroom since they are non destructive. Snapshots make it easy to view edits at different stages. Making a virtual copy and applying a different set of edits seems like a snap. In PSE, if you want to retain your layers you need to save in the native format and those files can get huge. If you don;t retain your layers you are just left with your end result.
3- It seems like people generally think Lightroom's catalog functionality if better than PSE Organizer, but I don't have enough experience to tell.
4- I don't do too many creative projects where PSE may excel, like merging photos, cutting people out of 1 and into another, etc.
Based on my needs, do you think I'd be better off getting Lightroom, or using PSE and maybe improving my skill level with it?
I hope it's not bad manners to cross post this in the PSE forum.
Thanks!

KERNEL PANIC! Nice folks of this forum, please help me interpret the log! pls, and thank you! =]

Anonymous UUID:
72A893A3-300A-06CD-0FC0-53B0ADAB4CE0
Tue Jan 28 18:22:49 2014
panic(cpu 1 caller 0xffffff80060db94e): Kernel trap at 0xffffff80060a4960, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000008, CR3: 0x00000002aae1e074, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff8027c21c18, RCX: 0xffffff800e8286a0, RDX: 0xffffff80066d0b30
RSP: 0xffffff81d7cdb570, RBP: 0xffffff81d7cdb590, RSI: 0x00000000ffffffff, RDI: 0xffffff8027c21c18
R8: 0x0000000000000001, R9: 0x00000000cccccccd, R10: 0xffffff80066d15f0, R11: 0x0000000000000011
R12: 0xffffff801c657770, R13: 0x0000000000000000, R14: 0x000000000000007f, R15: 0xffffff8027c21c18
RFL: 0x0000000000010203, RIP: 0xffffff80060a4960, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff81d7cdb200 : 0xffffff8006022f69
0xffffff81d7cdb280 : 0xffffff80060db94e
0xffffff81d7cdb450 : 0xffffff80060f2dc6
0xffffff81d7cdb470 : 0xffffff80060a4960
0xffffff81d7cdb590 : 0xffffff800608fbc8
0xffffff81d7cdb640 : 0xffffff80060954d3
0xffffff81d7cdb670 : 0xffffff800608ec7d
0xffffff81d7cdb6a0 : 0xffffff800608decc
0xffffff81d7cdb6e0 : 0xffffff80060af865
0xffffff81d7cdb700 : 0xffffff8006018de1
0xffffff81d7cdb750 : 0xffffff8006026db2
0xffffff81d7cdb770 : 0xffffff8006026bce
0xffffff81d7cdb7a0 : 0xffffff80060139b5
0xffffff81d7cdb810 : 0xffffff8006026ed2
0xffffff81d7cdb840 : 0xffffff800605f031
0xffffff81d7cdb880 : 0xffffff80064b7158
0xffffff81d7cdb8b0 : 0xffffff80064b11dd
0xffffff81d7cdb910 : 0xffffff7f880674ca
0xffffff81d7cdb930 : 0xffffff7f8807ccea
0xffffff81d7cdb960 : 0xffffff7f880ec68b
0xffffff81d7cdb980 : 0xffffff7f880e705d
0xffffff81d7cdba20 : 0xffffff7f8806dab4
0xffffff81d7cdba50 : 0xffffff7f8806dd6b
0xffffff81d7cdba80 : 0xffffff7f880798a8
0xffffff81d7cdbac0 : 0xffffff7f880ebd43
0xffffff81d7cdbae0 : 0xffffff7f8806be85
0xffffff81d7cdbb70 : 0xffffff80064cc61a
0xffffff81d7cdbb90 : 0xffffff80064cd17e
0xffffff81d7cdbbf0 : 0xffffff80064cabcf
0xffffff81d7cdbd40 : 0xffffff80060b6088
0xffffff81d7cdbe50 : 0xffffff8006026bb1
0xffffff81d7cdbe80 : 0xffffff80060139b5
0xffffff81d7cdbef0 : 0xffffff800601e003
0xffffff81d7cdbf70 : 0xffffff80060c92ad
0xffffff81d7cdbfb0 : 0xffffff80060f35e6
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50] @0xffffff7f88066000->0xffffff7f880cafff
dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f866d1000
dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8696d000
com.apple.driver.AppleIntelHD5000Graphics(8.2)[32600E01-1824-32F0-9E54-3BD0B5AC1 559]@0xffffff7f880d8000->0xffffff7f88127fff
dependency: com.apple.iokit.IOSurface(91)[BC96A900-DD9D-3F36-AFE6-EF88CB4B3607]@0xffffff7f8 7266000
dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f866d1000
dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8696d000
dependency: com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f88066000
BSD process name corresponding to current thread: Evernote
Mac OS version:
13B3116
Kernel version:
Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64
Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4
Kernel slide:
0x0000000005e00000
Kernel text base: 0xffffff8006000000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)
System uptime in nanoseconds: 48426283248445
last loaded kext at 47879933614493: com.apple.driver.AppleMikeyHIDDriver
124 (addr 0xffffff7f88605000, size 20480)
last unloaded kext at 40603360896596: com.apple.driver.AppleUSBCDC
4.2.1b5 (addr 0xffffff7f88605000, size 16384)
loaded kexts:
com.sophos.kext.sav
9.0.53
com.sophos.nke.swi
9.0.53
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.filesystems.smbfs
2.0.0
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.filesystems.autofs
3.0
com.apple.driver.AudioAUUC
1.60
com.apple.iokit.IOBluetoothSerialManager
4.2.1f2
com.apple.driver.ApplePlatformEnabler
2.0.9d1
com.apple.driver.AGPM
100.14.14
com.apple.driver.X86PlatformShim
1.0.0
com.apple.driver.AppleHDA
2.5.8fc1
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.GeForce
8.2.0
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.1f2
com.apple.driver.AppleHWAccess
1
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.AppleCameraInterface
4.20.0
com.apple.driver.AppleMuxControl
3.4.28
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleThunderboltIP
1.0.10
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.AppleIntelHD5000Graphics
8.2.0
com.apple.driver.AppleIntelFramebufferAzul
8.2.0
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.driver.AppleUSBCardReader
3.4.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleUSBHub
660.4.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.4.5
com.apple.driver.AppleAHCIPort
2.9.5
com.apple.driver.AirPort.Brcm4360
821.21.49
com.apple.driver.AppleUSBXHCI
660.4.2
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.0
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.driver.DspFuncLib
2.5.8fc1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.4fc11
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOBluetoothFamily
4.2.1f2
com.apple.nvidia.driver.NVDAGK100Hal
8.2.0
com.apple.nvidia.driver.NVDAResman
8.2.0
com.apple.iokit.IOAcceleratorFamily
98.9
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.1f2
com.apple.driver.AppleGraphicsControl
3.4.28
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleHDAController
2.5.8fc1
com.apple.iokit.IOHDAFamily
2.5.8fc1
com.apple.driver.IOPlatformPluginFamily
5.7.0d1
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.AppleSMC
3.1.6d1
com.apple.iokit.IOSurface
91
com.apple.iokit.IONDRVSupport
2.4
com.apple.AppleGraphicsDeviceControl
3.4.28
com.apple.iokit.IOAcceleratorFamily2
98.9
com.apple.iokit.IOGraphicsFamily
2.4
com.apple.driver.CoreStorage
380
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleThunderboltDPInAdapter
3.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.3
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.5
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.5
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOAHCIFamily
2.6.0
com.apple.driver.AppleThunderboltNHI
1.9.8
com.apple.iokit.IOThunderboltFamily
3.2.3
com.apple.iokit.IO80211Family
600.34
com.apple.driver.mDNSOffloadUserClient
1.0.1b4
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOUSBFamily
660.4.2
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.10
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.8
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Thanks in advance!!!

I was having multiple kernel panics with the current version of Sophos with Mavericks, too.
To the OP - use the Sophos uninstaller and your kernel panics should stop.
Clinton

Please help! I write out JPEG's and they're only black

I've got this code and it all seems to be working fine except that all the images produced are solid black, can anyone see why?
public static void writeJPEGImage(int[] pixels)
throws FileNotFoundException, IOException {
//find what saved file is to be called
System.out.print("Enter what you would like the file to be called: ");
String fileName = new String(UserInput.readString());
//make a buffered image ready to take the array of pixels
BufferedImage BI = new BufferedImage( w, h,
BufferedImage.TYPE_INT_ARGB);
BI.setRGB( 0, 0, w, h, pixels, 0, w);
//This makes an encoder ready to encode the buffered image and
//give the final image its name
File f = new File(fileName);
FileOutputStream fos = new FileOutputStream(f);
JPEGImageEncoder encoder = JPEGCodec.createJPEGEncoder(fos);
//image is encoded and written
encoder.encode(BI);
fos.close();
}//end writeImage method

No reply necessary, i now know why.
cej

HT201441 hi freinds i bought a 4g iphone second-hand i earsed the phone but now when i open it requsting an email and password of the privous owner to be active what can i do in this case i don't now the the iphone's owner please help

hi freinds i bought a 4g iphone second-hand i earsed the phone but now when i open it requsting an email and password of the privous owner to be active what can i do in this case i don't now the the iphone's owner please help

Then there's nothing you can do. Only the previous owner can help you. They must either provide the ID and password, or erase the phone and remove it from their account as explained in the article you were reading. There's no way around this.

My iPod has not been working for a month now and i was hoping that you could help me.The part where you charge and sync the iPod is not connecting.There is defiantly not the lead as we use it for the iPhone and that works please could you help!

my iPod has not been working for a month now and i was hoping that you could help me.The part where you charge and sync the iPod is not connecting.There is defiantly not the lead as we use it for the iPhone and that works please could you help!
yours sincerly
jackfromsurrey

What I am saying is ..........
The iPhone HAS to be active making calls on the UK carrier network for the carrier to identify as "theirs" and therefore eligible for the Carrier to unlock
The way to achieve this is to use a PAYG sim making and receiving calls to establish a customer relationship with the Carrier and then follow the Carrier's process to unlock
With a PAYG it usually means adding a specified (by the carrier ) amount usually £15 /£20 depending on the carrier
This is how O2 function and according to Gemma this is how Vodafone work

My phone ran out of battery as it was updating to iOS 6. Now it is having trouble rebooting. The silver apple logo keeps showing up and fading away. And doing it all over again... What should I do PLEASE help!! My phone is NOT jailbroken.

my phone ran out of battery as it was updating to iOS 6. Now it is having trouble rebooting. The silver apple logo keeps showing up and fading away. And doing it all over again... What should I do PLEASE help!! My phone is NOT jailbroken.

I should mention, it was on low power as I was using it.

I recently had to restore my Iphone 4s and ever since I cannot double click the home button whilst the phone is locked and change my music. The controls come up and I can adjust the volume but I cannot change the songs. Help needed please!!

I recently had to restore my Iphone 4s and ever since I cannot double click the home button whilst the phone is locked and change my music. The controls come up and I can adjust the volume but I cannot change the songs. Help needed please!!

Have you guys been able to activate your iphone yet? I bought an iphone 4s from eBay and it worked fine, but the previous user had left some data on it, so last night I used the "erased all content and settings" to restore it to factory setting so I can start fresh and restore my backup. But now I'm stuck at the activation screen (I get the same "the activation server is temporarily unavailable") and can't get it to activate, even if I use my old deactivated AT&T sim card (I'm on straighttalk now).
I might try activating it with an active AT&T sim card from my fiancee's phone when she gets home, so I'll let you know how that works outs.
If it's true that the server is down; anyone know when it will be back up again? Thanks in advance.
iPhone 4s iOS 5.1.1 (9B206)
Carrier AT&T 12.0
Modem Firmware 2.0.12

Have tried to restore settings due to problems, now Iphone shows Sim Failure, how can I get back to using my phone? Please help, its a business phone. :(

Hi, I have tried to restore settings on my Iphone due to problems I was having with the phone cutting out when talking on the phone, now Iphone shows Sim Failure, how can I get back to using my phone? Please help, its a business phone.

Hi jclarke64,
Thank you for contributing to the Apple Support Communities.
I'm sorry to hear that your iPhone 4s was lost, and glad that you were able to upgrade.
If your iPhone 4s was backed up to iCloud or using iTunes, you can restore the backed up data to your new phone.
See the steps in this article for help with restoring from a backup:
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
All the best,
Jeremy

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