Please help before it kills my entire library!

I’m sure this has come up before but I have to ask.
When I add new songs to my iTunes, it will “misplace” older ones and adds exclamation points to them?
At first I thought this was because I had to have my hard drive replaced and it lost the original songs but the more songs I add, the more get “lost” and now its started to affect the songs that I have purchased from iTunes recently so I KNOW its not due to the hard drive replacement. What can I do? Way too many of my songs are exclamationed now. I backed up the list several weeks ago because I had a suspicion this was what was wrong. The weird part is, even though the songs are gone in iTunes, it doesn’t delete them from the iPod. Even if I clear those songs. It will add the new ones just fine, but it won’t delete the old ones. There doesn’t appear to be any rhyme or reason to the deletion of my songs. They just go as I add more. I have 330 songs and 70 of them are exclamationed. I had more but started deleting them before I figured out what was happening. So far, I seems to only happen when I add new music, no matter where its from. It even happens when I purchase from iTunes. Please help before it kills my entire library!
I have an 8 gig iPod so I know its not because its full. Oh, and Im running on an older Gateway, but I can’t even begin to tell you what year or anything and OS is Windows XP Pro. I also have the latest version of iTunes and update regularly. Any other info you need?
I haven’t needed to lately, but Im scared for if I need to restore my iPod. (I have had to do it once before) Im sure that it will delete the songs that have been preserved that were deleted on the tunes. One more thing, it APPEARS to be mixing up the artwork on the iPod itself with other artists. For example, my Kerli artwork is now my Matchbox 20 artwork and so on. That problem is only with a few songs though.
Any ideas? Thanks SO much for trying to help!

Check your Preferences > Advanced > iTunes Music folder location to make sure that it is correct. Also, is "Keep iTunes Music folder organized checked"? Have you tried to Consolidate Library? (Note: I'm not saying to do that, yet, just asking if you have.) Have you used Windows Explorer to actually locate your music?
I've seen where iTunes could be "missing" a song but not indicate it with the exclamation mark until some action is attempted -- moving, dragging, playing. For me it would be because I forgot to turn on the external drive where my music is stored. But then, once I mount the drive, I still have to point iTunes to its Music folder again.

Similar Messages

Please help before I kill my computer

Flash player screwed up after AVG malware/virus issue which highjacked my i.e. and caused it to have to operate in safe mode. Have used malware bytes program for the issue and appeared to remove the malware. Now flash player will not work. Have used every microsoft fix it tool to repair internet explorer, windows, used mircrosoft security essentials numerous time for full virus scan, used adobe forum answers and installed flash player with download manager and manually. Still nothing. The program shows in add/remove program menu but not in program files, or add on files in ie, no shockwave program found anywhere. Used kill bit registry fix and still nothing. I am using window 7-32bit, i.e. 8, microsoft security essentials. PLEASE HELP!!!!!! Wife is suffering becasue she cant play her facebook games.

Hi, thank you for that information. I think you're wise in not using a System Restore at this time. With MBAM and MSE running full scans and not finding anything is a good thing.
Now what I'd like you to do is go to this test site and let me know if you can see the Flash Player logo animate(spin).
Also what Flash Player version is Displayed?
http://www.adobe.com/software/flash/about/
Do this test with all browsers you may use.
Then using IE, go to Tools, Manage addons and look for "Shockwave Flash Object". Is it Installed & Enabled? Also what version number?
Go to Tools, Internet Options and under the Security Tab, make sure you have it set to Medium for the Internet Zone.
Thanks,
eidnolb

PLEASE PLEASE HELP-Can I move the entire library to a different computer???

My son has all his songs on my computer and I am moving it to my office. I do not want to lose any of his songs and mess anything up - do I have to download every song to CD and then upload on his computer?
Will his balance in the account transfer?
I want to delete all his songs off my computer?
I know this is probably "itunes for dummies" questions but I really need help if there is someone out there who would be so kind!!!
Thanks, Jane

Couple things you need to do:
First find a way to transfer your iTunes FOlder from one machine to another. Then on your 1st machine, goto File Menu and chose Export Library... and save the file to your desktop.
Copy this file, Library.xml file to the desktop of the new computer.
Then, Open iTunes on the new computer, and make sure its a new copy of iTunes - nothing in it. Make sure you put the iTunes Folder in the same place you had it on the old computer.
Now with iTunes open, got the File Menu, and chose Import... and chose the Library.xml file that you copied from the old computer. Depending on the size of the old library, iTunes, SHOULD grind away and make eveything exactly the way it was on the old machine, including all your settings. you MIGHT have to reenter your account info in the iTunes store, this part I'm not sure is carried over.
If it doesn't work, don't dlete anything from the 1st computer until you know eveything moved over properly. Try everything out and play some songs and kick the tires.
I gave you the simplest route here - there are others that are more complex.
Hope that helps.

I wiped the hard drive and lost lightroom...please help before wife kills me...

Hi folks! First post here so go easy on the newb...
Our computer got slammed with a virus a few days back and we had to wipe the hard drive and reinstall everything. So we lost lightroom. The original version we had was downloaded to begin with... so the only serial number we had was wiped with the rest of the hd. (bonehead, i know) We do have an upgrade serial number from when we upgraded our lightroom a while back, but it is useless without the "original SN#" which we don't have.
Is there anything we can do?
Thanks!
Daryl & Haley

Time to get paranoid. For the future, backup everything, especially serial numbers and the like. I have a program in which I store all passwords, logins, serial numbers, etc that I need. Of course it is encrypted and it takes a password to get into it, but that is only ONE password. It is a desktop/mobile application, so it gets synced with my phone. (We travel a lot, so I need this information when we travel). All downloaded products and associated stuff live on an external drive and are backed up to another external drive. There is another copy made occasionally that lives offsite. I put a text file in the "products" directory for each program in which I ALSO have the serial number and any additional information about installation -- like what you need to install an upgrade, etc. I have learned to be paranoid through experiences similar to yours...
I do admit though that the companies are getting much better about forgotten serial numbers than they used to be, so it looks like you are saved this time.
I hope you have a copy of the database and the images? The images are truly irreplaceable, and the database is valuable.
Judy

I went to update my dads iphone 4 and it stopped working about halfway through when i rebooted my computer itunes said i had to restore and it stopped also now the phone will not turn on at all please help before my dad kills me

someone please help me

What is currently showing on the screen?
Have you tried a reset by pressing and holding the Home and Sleep/Wake buttons?
In the future, it might be best to leave other peoples devices alone.

At My Wits End - Please Help Before I Contact OFCO...

I have been loyal BT customer since... well having a landline in my name.
We have been experiencing problems with BT / BT Broadband now for over 3 months. During this period we have had over 6 engineer visits an countless phone calls to BT Customer Services and also their Priority Care desk and the problem is still not resolved.
Over 3 weeks ago I also sent an email to BT asking for contact from someone residing in the UK that could assist with the issue. I asked for a response within 10 working days and stated failure to respond would result in contacting OFCOM, watchdog and/or Trading Standards.
The problem comprises of two issues -
1] very slow broadband connection - no more than 0.13Mb/s at best (and that is when we have a connection at all
2] zero broadband connection
The telephone line crackles badly too, but as the landline is only there for the broadband this doesn't really concern us too much. We use our mobiles for phone calls.
A similar fault stems back to 2008 when we started experiencing slowing connection speeds, but after a service visit the fault appeared to be fixed until this time last year it slowed to a death again. Following another engineer visit connection stabilised at around 1Mb/s. Then 3 months ago the problem started all over again.
Whenever I call the customer service line, we get routed to their call centre in India where we just keep being fobbed off by engineer visits by engineers that are either not capable of doing the work or do not have the time allocated to do a comprehensive service.
We have been told a huge number of excuses (From aluminium in the ground running next to the cables to faults with our equipment in the house (which has all been replaced for new within the last 3 months) to "we can't find a problem") as to why the service is unstable and slow.
Another Engineer is booked for tomorrow morning, but I am fairly confident they will not solve the issue.
The lack of service is causing problems trying to sort out year end Self Assessment, book holidays, online banking etc... over and above communicating with family living abroad (via Skype) and general surfing - all things we can not do from work.
I have a brief record of all the attempts to resolve the issue including records of speed tests. I can also get the entire case history from BT if necessary (as I think they are compiled by law to hand over any notes they have taken). I also obviously have a copy of the email sent to direct to BT.
Can someone here please, please help or advise who I need to contact to get the issue sorted out for once and for all before I take the matter further?
Solved!
Go to Solution.

1) What is the maximum speed you can get in your area? Type your number into the box on the right of the following web page:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29017
It will tell you whether you can get BT Infinity and what your potential line speed is for your area.
2) What package are you on? All BT packages are subject to a Fair Usage policy. Even if you are on the 'Unlimited' package your speed will be slowed down if you are a heavy user. Contact BT (call 150 from a BT landline) and choose the options concerning questions about products. Don't choose the fault options else you'll be put through to India. This way you will hopefully be put through to somebody in England as I was, and you can get the matter solved more easily. Try and find out whether your account / line has been put under Network Management.
3) What products do you connect to the Internet with? Xbox? BT Vision? Give us a full list.
4) As the above user imjolly said, run the BT speedtester and post some of your router information. A moderator then may be able to provide assistance.

Urgent please help(program to kill running process)

I am trying to execute "alter system kill session '9,32'" from my java program.But the query doesn't seem to get executed.
please help me.
Here is my code.....
package package6;
import java.sql.*;
public class killProcess{
public static void createTable() {
Connection con=null;
Statement st;
try{
String alterSql = "alter system kill session '9,32'";
st = con.createStatement();
st.executeQuery(alterSql);
}catch(SQLException sql){
System.out.println("SQLException se"+sql);
public static Connection getConnection() throws SQLException{
try{
Class.forName("sun.jdbc.odbc.JdbcOdbcDriver");
}catch(ClassNotFoundException e){
System.out.println("Class Not Found Exception");
Connection con =DriverManager.getConnection("jdbc:odbc:abc","system","manager");
return con;
public static void main(String args[]){
dbconn2.createTable();

There is a lot of principial mistakes in youp example (I hope it just an example)
1. Never use a sun.jdbc.odbc.JdbcOdbcDriver in serious application - it is a lot of problems in this bridge. It can be used in tutorials only. You should use JDBC-diver from a manufacturer of your DB (http://industry.java.sun.com/products/jdbc/drivers)
2. NEVER create a staic variables for obtaining a connection - connection is a complicated object with limited lifetime. Connection should be obtained from a spesial pool or DataSource. See http://developer.java.sun.com/developer/technicalArticles/J2EE/pooling/ if you use enterprise-java or http://developer.java.sun.com/developer/onlineTraining/Programming/JDCBook/conpool.html for single application (but this is a tutorial only - the code is not work - contact me for obtaining a corrected code)
3. This code is ungrammatical
try{
String sql="alter system kill session '?,?'";
PreparedStatement ps = con.prepareStatement(sql);
}catch(SQLException sql){
System.out.println("SQLException se"+sql);
you should write at least:
String sql="alter system kill session '?,?'";
Connection con = null;
PreparedStatement ps = null;
try{
con = getConnection();
ps = con.prepareStatement(sql);
}catch(SQLException e){
System.out.println("SQLException se"+e);
e.printStackTrace();
}finally{
try{
if(ps!=null)
ps.close();
}catch(Throwable ee){
ee.printStackTrace()
try{
con.close();
}catch(Throwable ee){
ee.printStackTrace()
And whot are you mean in command "alter system kill session '?,?'"
Whot is it '?,?' - may be '?','?'?
You should check syntax of your SQL-instruction.
but your problem is not in Java -
May be syntax of the SQL-command
May be you should use CallableStatement extends of PreparedStatement
It can depend on DataDase.
And don't forget to commin your connection.

PLEASE HELP - how do I download old library onto new ipod???

My old IPOD broke & will not function. I bought a new IPOD and need to download the music from my original ipod library on to my new IPOD (same computer). How do I do this?? Please help me - I have so much music downloaded already that I am afraid of losing or needing to download again. Any suggestions??? Many thanks in advance for your help.

Welcome to Apple Discussions!
Is the music on your computer? If so then make sure everything is updated...
http://www.apple.com/itunes/download
http://www.apple.com/ipod/download
Then just connect the iPod and it will sync the songs in iTunes.
Post back if I misunderstood your question
btabz

Please help before 3-24-12 !!

okay, i have an ipod touch, and its one of the older generations, i think.. and it will NOT turn on what so ever. i have just bought many new songs on it, so it crushes me that its going to not work now.. but i've heard that it needs updated, well.. i plugged it into my laptop to get it updated, and my computer doesn't even recognize that i plugged my ipod in!
PLEASE HELP ASAP.
I REALLY NEED TO GET IT FIXED SO I CAN ENJOY ITTT!!!!!!

Start here:
iOS: Not responding or does not turn on

Please Help, ready to kill myself Burn error 4251

I can not burn any cd's, keep getting error message 4251
Apple has been no help. If you know a fix please help
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Sony Corporation PCV-RZ44G(UC)
iTunes 6.0.3.5
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), Cdr4_xp (5.3.5.10),
UpperFilters: GEARAspiWDM (2.0.4.3), pwd_2k (5.3.5.10), cdralw2k (5.3.5.10),
Video Driver: NVIDIA GeForce FX 5200 \GeForce FX 5200
DOT4\Vid03f0&Pid_3102&DOT4&STOREHPHI09, Bus Type USB
IDE\DiskST3160021A_____________________________3.04___, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskSony___UMH-U_HS-CF____2.12, Bus Type USB
USBSTOR\DiskSony___UMH-U_HS-MS____2.12, Bus Type USB
USBSTOR\DiskSony___UMH-U_HS-SM____2.12, Bus Type USB
IDE\CdRomPIONEERDVD-RW__DVR-106D________________1.00___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSAMSUNGCD-ROM_SC-140C__________________A101___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: PIONEER DVD-RW DVR-106D, Rev 1.00
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
F: SAMSUNG CD-ROM SC-140C, Rev A101
Drive is empty.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: PIONEER DVD-RW DVR-106D on CDRW media at speed 4X.
Sony Windows XP

Hmmm, Wiseguy, what's that scene in Blazing Saddles...? Where the guy holds a gun to his own head and says no one move or the n* gets it.
But let's see if we can get you straightened out.
Let's start with the support page for your computer.
You're going to want the update for the Pioneer firmware. The version of firmware they have here is 1.10 and you're running 1.00.
If that doesn't help, come back and we'll try something else.

HT1369 i tried to update my iphone 5s software but it stopped and now my phone dont want to go on,what can i do...please help before i break this **** iphone

i have been trying to update my iphone 5s but after installing the phone doenst want to go on and it just shows the usb cord thing and arrow towards itunes,please help?

1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

Please help before I pull out the rest of my hair!!

Hi,
I have been trying very hard to understand what the problem I
have been having is. Basically I am loading an external XML file
into my FLEX app. I have add/update/delete functions that basically
alter the existing XML tree. Everything is altered fine, as when I
use Alert.show() to view the altered XML it is exactly how I wanted
it. When it is altered I have it sent using http service to a PHP
script that simply overwrites the existing file with the new
altered XML. However, it seems that it will not send the XML,
although it will send other values. I have tried copying the output
XML and placing it in the PHP file and it works fine. There is
definately something going wrong when sending the formatted XML to
the PHP script. I have tried many combinations of .toString() and
.toXMLString(). It seems complex XML will not work, as I have only
had problems with this technique using the Rich Text Editor and
with complex XML , such as the following structure...
<blogs>
<blog>
<date></date>
<title></title>
<content></content>
<comments>
<comment>
<name></name>
<date></date>
<title />
<content></content>
</comment>
<comment>
<name></name>
<date></date>
<title />
<content></content>
</comment>
</comments>
</blog>
</blogs>
My Flex page looks like this:
<?xml version="1.0" encoding="utf-8"?>
<mx:Box xmlns:mx="
http://www.adobe.com/2006/mxml"
width="100%" height="100%" creationComplete="sendXML()">
<mx:Script>
<![CDATA[
//Import
import mx.controls.Alert;
import mx.rpc.events.ResultEvent;
import mx.rpc.http.HTTPService;
import mx.collections.XMLListCollection;
//Objects
private var sendRequest:HTTPService= new HTTPService();
private var updateRequest:HTTPService= new HTTPService();
private var variables:Object= new Object();
private var requestXML:XML= new XML();
private var requestList:XMLList= new XMLList();
[Bindable] private var requestData:XMLListCollection= new
XMLListCollection();
//Bindable
[Bindable] private var blog_date:Date;
[Bindable] private var blog_title:String;
[Bindable] private var blog_content:String;
[Bindable] private var blog_ID:int= 0;
[Bindable] private var blog_total:int;
//Accessors
//Methods
private function sendXML():void {
sendRequest.url= "XML/blog.xml";
sendRequest.resultFormat= "e4x";
sendRequest.send();
sendRequest.addEventListener(ResultEvent.RESULT, loadXML);
private function loadXML(event:ResultEvent):void {
requestXML= event.result as XML;
blog_total= requestXML.blog.length();
display();
private function display():void {
blog_title= requestXML.blog[blog_ID].title;
//blog_date= requestXML.blog[blog_ID].date;
blog_content= requestXML.blog[blog_ID].content;
private function next():void {
if(blog_ID+1== blog_total){
Alert.show("No more blogs");
}else{
blog_ID++;
display();
private function previous():void {
if(blog_ID >0){
blog_ID--;
display();
}else{
Alert.show("No more blogs");
private function addBlog():void {
blog_date= input_date.selectedDate;
blog_title= input_title.text;
blog_content= input_blog.text;
requestXML.prependChild(<blog><date>{blog_date}</date><title>{blog_title}</title><content >{blog_content}</content><comments><comment
/></comments></blog>);
updateXML();
public function editBlog():void {
requestXML.blog[blog_ID].title= input_title.text;
requestXML.blog[blog_ID].date= input_date.selectedDate;
requestXML.blog[blog_ID].content= input_blog.text;
updateXML();
public function deleteBlog():void {
delete requestXML.blog[blog_ID];
updateXML();
private function updateXML():void {
variables.action= "edit_blog";
variables.xmlString= requestXML;
updateRequest.url= "PHP/actions.php";
updateRequest.send(variables);
updateRequest.addEventListener(ResultEvent.RESULT,
updateComplete);
private function updateComplete(event:ResultEvent):void {
Alert.show("Blog Updated");
display();
]]>
</mx:Script>
<mx:Label text="Title:" />
<mx:TextInput id="input_title" text="{blog_title}"/>
<mx:Label text="Date:" />
<mx:DateChooser id="input_date"
selectedDate="{blog_date}" />
<mx:Label text="Blog:" />
<mx:RichTextEditor id="input_blog" width="700"
height="400" text="{blog_content}" title="Displaying Blog
{blog_ID+1} of {blog_total}" />
<mx:ApplicationControlBar width="820">
<mx:Button label="Previous Blog" click="previous()" />
<mx:Spacer width="100%" />
<mx:Button label="Add Blog" click="addBlog()" />
<mx:Button label="Edit Blog" click="editBlog()" />
<mx:Button label="Delete Blog" click="deleteBlog()" />
<mx:Spacer width="100%" />
<mx:Button label="Next Blog" click="next()" />
</mx:ApplicationControlBar>
</mx:Box>
Please help, I have wasted so much time trying to figure this
out!! There must be some formatting issue I am unaware of that is
preventing Complex XML from being passed to the PHP when simpler
XML works fine...
Thanks in advance
Jesse

How come I always solve my problems write after finally
posting, when I try for days!!
The reason all along was because I was using GET instead of
POST! GET apparently can't handle the amount of characters, and I
never use GET, yet the one time I decide to it sets me back about
10 hours!!!

BIOS!! PLease help before it too late!

Ok, so i always thought i was pretty tech savvy, but i have completely given up on what to do. I have a DV2945se 64 bit machine, and this is the second time i uploaded windows 7 64bit to it. a couple months ago my mother board went and i had to get it fix, probably due to the over heating of my laptop. but then i had reinstalled the original os and boom, over heating gone! problem is that now i reinstalled windows 7 and its right back to where it started, computer getting really hot and all. I'm scared its going break the mother board again and this is my main computer, PLEASE, help me

I know thre reason, why on vista it's ok and on w7 it's not.
On W7, do maximum power state of the processor to 99 percent. This is default on vista.
It helped a lot of people.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

Please help meeee!! Problems with library and syncing on new laptop

Hi I've bought a new laptop and want to start using itunes on the new one, however:
Problem 1- Even though I've enabled both devices and have clicked on the home sharing, only the songs I have purchased from itunes show in my library and playlists (I managed to import my playlist titles by copying the file and emailing it to myself but it won't show songs other than those purchased from itunes) How can I get the library to show the 500 odd songs I've painstakingly spent importing to itunes on my old, slow laptop? If I have to do them all again I may just have a breakdown!!!
Problem 2- Have imported a CD into itunes library using my new laptop but it won't show on my ipod after syncing it. I think I have enough space cos the bottom bar says 3.26 GB free!
I'm really not very techie and don't use itunes much so there may be something glaringly obvious that I'm doing wrong. If anyone can help I'd really appreciate it
Thanks
Cheryl

Home Sharing doesn't really matter, if you plan to stop using the old computer for iTunes.
Apple has this document
http://support.apple.com/kb/HT4527
You should use the method titled External drive. If you use this method, you can ignore the rest of the document.
The details are in the document, but to summarize this process (so that you have the "big picture" before reading the details)...
You are copying your iTunes folder from the old laptop to the external drive, and then copying that iTunes folder from the external drive to the new laptop. When you copy the iTunes folder to the new laptop, you are replacing the existing iTunes folder. The next time you start up iTunes on the new laptop, it will use the iTunes folder from the old laptop, and it should look like iTunes running on the old laptop.
When you read through the document, it may be easier to understand if you keep my "overview" in mind. Please ask any questions you may have about the "details" in the document.
NOTE: If you have new songs on the new laptop that are not in your old laptop's iTunes library, you need to keep the existing iTunes folder on the new laptop. After you have successfully transfered your iTunes folder from the old laptop to the new laptop, and everything is OK when you run iTunes on the new laptop, THEN add the new songs. This is in the document.
You should put Problem 2 aside until the above is completed.

Can't get battery to charge - please help before I pull my hair out

My daughter and I both have the Curve 8530, first, her battery didn't seem to hold a charge very long, then her charging port stopped working. So we started swapping the batteries. When hers was low, I would give her mine with more charge and charge up the other one, using it until the first one needed a charge. That started getting more and more frequent, now, all of the sudden I can't get either one to charge in my phone. Figured out that hers doesn't charge because it is broken. We can see a piece of metal that should be on the little tab in the port, laying at the bottom of the port. Mine is a little loose after 2 years, so I sometimes have to wiggle the connection or make sure I set it down and don't move it when it is charging. However, this is making me crazy. It was plugged into my computer usb to charge all night and was completely dead this morning. Which, is not a big suprise as the usb port on my computer doesn't always like to charge the BB. Gives me an error saying not enough power. So I plugged in the wall charger and let it sit. It gets far enough that it will start the OS, but then sat there for hours and never changed from red and didn't get even 1 bar of charge. Usually it only take a short time. I read another post about an internal circular battery under the sticker with all the identification numbers on it, but I don't see any battery resembling that and am not comfortable taking my BB apart like that. So any suggestions as to what the problem might be? Or how to fix it? My daughter's, though she doesn't think so, is not near as important as having at least one battery for mine due to work, etc. Thanks for reading and any help.
Jenn

I would suggest trashing the .itl and .xml files to make sure you start clean (quit iTunes before you trash the files, of course). Then use the Add Folder To Library command and select your iTunes Music folder. That should get everything back into iTunes, though you won't get any playlists back unless you made a backup of them.

Please help before it kills my entire library!

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