Please help! can't install ipod

hello there, my ipod doesn't show up on my computer or itunes. it does show up on computer management but only as a unrecognised device. when i try to install it, it shows me a message saying " the hadware could not be installed because it doesn't have the necessary software". i ve tried al the things said on the support site but nothing works.
help please!

I had this same problem....We were running fine then all of a sudden the message about the files.....I called apple and paid the fee for service...all I had to do was go to the apple site, click on Ipod and in the middle of the page is the free download for itunes...somehow this was removed from my computer....I downloaded and everything is fine, all music purchased was saved.
Beth

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